Copthorne Hotel Newcastle, Newcastle Upon Tyne

The Close, Quayside, Newcastle Upon Tyne, NE1 3RT 4  

The Copthorne Newcastle is a modern luxury hotel, situated on the city's quayside. Set on the banks of the river, this hotel provides modern comfort, a leisure ... more

 

£ Rooms from £95 (≈ $162) per night
Enter your dates of stay to see rooms to book

8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 8/10 Rita ( Mature couple) 

    from Sheffield , GB  on  July 21, 2008

    Good location, excellent service. Room facilities good

    1 of 1 people found this review helpful:

  • 10/10 Anonymous ( Mature couple) 

    on  July 9, 2008

    "Celebration of 50th birthday and the hotel was the icing on the cake. Would definitely recommend and would definitely stay over again" (97069488)

    Staff exceptionally friendly - excellent service - good high standard

    1 of 1 people found this review helpful:

  • 6/10 Anonymous ( Solo leisure traveller) 

    on  July 2, 2008

    "If those little problems were sorted it would be OK - except that why, O why, do those of us travelling alone pay the same room rate but get a smaller room???" (97278695)

    All the staff I met staff were courteous, friendly and helpful. The situation of the hotel is excellent.

    I had to fix the toilet flush twice as the handle kept falling off. The bath took 20 minutes to fill (despite a notice saying beware - it would fill in 90 seconds!)due to the cold tap running at a mere trickle. The bedside light was attached to a broken out of date 'round' three pin socket which was broken. I therefore had to move the desk lamp to act as a bedside lamp.

    1 of 1 people found this review helpful:

  • 9/10 Christopher ( Mature couple) 

    from Withernsea , GB  on  April 23, 2008

    "Thoroughly enjoyed" (97982917)

    Excellent room and good location

    1 of 1 people found this review helpful:

  • 3/10 Malcolm ( Mature couple) 

    from Hale , GB  on  November 7, 2007

    "We requested an early entry into a room to get changed for a wedding. We had to change in cramped wet filthy conditions in the leisure facility and were not offered a room to go to despite being there from 9.45am. The hotel is sad and needs a facelift and new management" (97279786)

    The view

    The bed. The appalling state of the public toilets and leisure facility. The appalling service from the staff. There was no toilet paper in the mens toilets at all.

    4 of 4 people found this review helpful:

  • 8/10 Jill ( Young couple) 

    from Edinburgh , GB  on  April 4, 2008

    "Overall I would recommend this Hotel if ur willing to splash out a bit. Staff are friendly and inside is really nice, and for a great view of the thames id recommend the conosieur rooms." (97548690)

    The rooms where spacious and clean, bed was really comfy and had a great view.

    The rooms Could be done with being updated but still nice in its own way. Drinks and food were really expensive in the bar but was nice aatmosphere.

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  April 1, 2008

    Spacious room

    Double bed (vs King), room and bathroom seemed tired, as if they had seen better days. Room was noisy - function going on in bar was quite audible until 1 am.

    1 of 1 people found this review helpful:

  • 7/10 Ian ( Mature couple) 

    from Amersham , GB  on  March 27, 2008

    good location

    musty smell in the room

    1 of 1 people found this review helpful:

  • 5/10 Anonymous ( Solo business traveller) 

    on  September 16, 2008

    "Ok but really wouldn't want to stay there for long" (107239180)

    good views

    small and old fashioned, dirty room

  • 6/10 Timothy ( Mature couple) 

    from Bournemouth , GB  on  September 6, 2008

    "good" (107207124)

    good location & view

    long wait at check in

  • 9/10 Anonymous ( Young couple) 

    on  October 30, 2007

    The Connoisseur lounge was excellent and the continental breakfast.

    the bathroom could do with updating. the shower was faulty.

    2 of 2 people found this review helpful:

  • 8/10 Anonymous ( Group of work colleagues) 

    on  September 2, 2008

    "As we were a hen party we were concerned we may have been treated differently but we were made very welcome. All nine of us were happy with our accommodation." (97195668)

    Our rooms were all overlooking the river and very comfortable. The staff were friendly and helpful and the bar was a great place to meet up before going out in the evening.

    one of us had a camp bed which was extremely uncomfortable and collapsed regularly!! The hotel pool was in need of an overhall - not very clean looking and very hard to find!

  • 9/10 Anonymous ( Mature couple) 

    on  October 17, 2007

    "The website for the hotel is poor. It says nothing of the amenities the hotel has to offer. Under activities it says 'Jacuzzi' - surely you can do better than that....but the hotel is excellent." (97458433)

    Excellent room, but the bathroom was a little old and tired

    Great idea to have breakfast in that way, executive lounge

    2 of 2 people found this review helpful:

  • 9/10 Anonymous ( Solo business traveller) 

    on  August 7, 2008

    "Very nice hotel and as booking through Active hotels I received a good discount. My company would not pay the full price" (108048151)

    Observed my request for a view of the river

    I was in a disabled room and there were no batteries in the remote

  • 9/10 Steven ( Solo leisure traveller) 

    from Gloucester , United Kingdom;GB  on  May 2, 2007

    "Excellent location, good views, not on the stag party trail," (99940721)

    Classy, clean, appears to be well managed, good facilities, quiet

    4 of 4 people found this review helpful:

  • 8/10 John ( Young couple) 

    from Dublin , IE  on  August 2, 2007

    "Hotel very nice, some issues to resolve. Will return if these can be dealt with." (97885855)

    i thought the hotel was extremely clean and the staff were very polite. In particular, the reception staff were very professional and most courteous.

    There were two things that irritated me as both were easily avoidable. 1) The lunch / bar area was very badly staffed, resulting in a number of mistakes being made with customer orders etc, resulting in an air of disorganisation, which was most apparent to guests. Suggestion: someone needs to be waiting on tables and walking the floor with no responsibility for what's going on behind the bar. 2) The TV was not tuned in correctly ie the channel set up detailed in the welcome pack did not correspond to the channels that were actually available on the TV (eg BBC news 24 on 2 channels etc). There was no means of manually tuning in the TV.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  June 22, 2007

    "The position is good, view from the room splendid, pleasant and helpful staff, convenient parking, sheets etc fine. Decor was rather tired - definitely 1980s - and furniture in need of a makeover. Thw windows were really dirty and a dirty shelf obscured what was a lovely view from window" (99427080)

    The view, the Connoisseur Suite

    The decor was rather tired - very 1980s The windows were filthy

    1 of 1 people found this review helpful:

  • 9/10 Jim ( Mature couple) 

    from Halifax , GB  on  April 17, 2007

    "Overall an excellent choice with superb quality accommodation. A very comfortable bed, pool and leisure facilities, free car park, lovely views plus convenient location made this an ideal choice for us. The food was superb and only let down by an unacceptable delay in serving, due to staff shortages on the particular day in question I understand." (99861728)

    Comfortable and clean with excellent views.

    Non working internet keyboard, (batteries missing!) this is an excellent facility which should have been tested and worked fine once I pinched some batteries from another appliance of my own.

    3 of 3 people found this review helpful:

  • 9/10 Lawrance ( Young couple) 

    from London , GB  on  February 22, 2008

    the space the style and the treatment

    nothing

  • 10/10 Kevin ( Mature couple) 

    from Spalding , United Kingdom;GB  on  April 2, 2007

    "An excellent weekend break. Both my wife thoroughly enjoyed staying at The Copthorne and plan to stay there again in the future. The room was spacious and quiet with a lovely view over the Tyne. The staff were very helpful." (99855296)

    Lovely room overlooking the Tyne and in view of the famous bridge

    Sunday morning breakfast - some items not available. Although the hotel was busy all advertised items should be available at a hotel of this category.

    2 of 2 people found this review helpful:

  • 10/10 Anonymous ( Mature couple) 

    on  December 28, 2007

    "Very friendly and helpful staff, great room overlooking the Tyne, walking distance of Gateshead Sage Theatre, both banks of the Tyne and Newcastle City Centre." (99733952)

    Great room overlooking the Tyne

    Nothing

  • 8/10 Anonymous ( Solo business traveller) 

    on  December 18, 2007

    "Having stayed at this hotel on numerous occasions, this was as expected- good quality service, good rooms ( at the right temperature!) and courteous staff. Will definitely be staying again." (97076706)

    The rroms are very well laid out, particularly the ones overlooking the quay. Beds are extremely comfortable, giving the usually much needed good night's sleep!

    The bath! Wanting a good soak after a day's driving, I felt like I was sat on a shelf, rather than sinking into a hot bath. I appreciate this may be connected to water conservation/keeping costs down, but a little deeper would be good!

  • 10/10 Helen ( Young couple) 

    from Houghton le spring , GB  on  November 28, 2007

    "Really enjoyed our stay, reception staff were very friendly. Bar staff took time to serve you even when there was no one else being served. Hotel came reccomended by friends and we wern't dissapointed. Its in a great location too." (97935092)

    The room was lovely, very comfortable and clean.

    The bathroom could have done with more lighting over the bath/shower.

  • 8/10 Anonymous ( Solo business traveller) 

    on  November 24, 2007

    "Good value for money with excellent facilities. Booking in was first class. Love tgo visit in the summer season as the view from the Hotel would be superb. Very dull and wet when I stayed." (97636366)

    Room was of a high standard and was in easy reach of the City Centre.

  • 8/10 Anonymous ( Young couple) 

    on  March 13, 2007

    "A very pleasant experience. the hotel lived up to its billing as a 4 star, it was clean, spacious and bright and staff were excellent epecially reception and porters." (99355336)

    bright, modern hotel right beside the quayside. Staff very helpful and room good size and with everything in working order. Quayside bus (which staff surprisingly did not mention) ideal for reaching shopping area at top of the town. We did not eat in the hotel so cannot comment on food, service etc

    Nothing, measured up to expectations as a 4 star hotel. One minor point is that perhaps some my find the area immediately around the hotel a little deserted and a bit of a no mans land.

    1 of 1 people found this review helpful:

  • 10/10 Eric ( Solo business traveller) 

    from Tivetshall st mary , United Kingdom;GB  on  March 10, 2007

    "Unexpected complimentary upgrade to 5th floor Executive room with use of private lounge, free continental breakfast (or £10 set charge for English) provided that extra added value. Harry's Bar was friendly and widely stocked with a full range. Chose to make use of room-service for evening meal and this was served quickly with food arriving freash and hot. A good breakfast range with friendly efficient service. Totally recommended." (99054773)

    Excellently presented fully fitted rooms, comfortable king size bed and good staff service with a smile.

    Nothing. I had previously read of problems with train noise in certain areas of the hotel. I was not troubled by the level of this external factor. Driving to the hotel (free) car park was a little confusing due to the extent of building work ongoing (by others) at the rear of the hotel with some road closures in place.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  February 20, 2007

    "Our stay was pleasant, the hotel was close to bars and restraunts which was a plus. The breakfast was excellent with a full choice. The staff in the restraunt were helpful and friendly. We felt that the web site gave us enough information about the hotel and area prior to booking." (99537348)

    Adequate for what we wanted. The room was clean and had everything which we required for a short stay.

    We felt the room was rather dated, could possibly do with being updated. This could also be said about the bath and shower.

    1 of 1 people found this review helpful:

  • 10/10 Anonymous ( Young couple) 

    on  February 14, 2007

    Top quality rooms. Highest standard of furnishings and overall feel of the suite was truely high-class

    1 of 1 people found this review helpful:

  • 4/10 Simon ( Mature couple) 

    from West wittering , GB  on  June 6, 2007

    "The main fault was the air con which despite being on the coldest setting, made little difference. This made it a very hot night which made sleeping difficult. We stay in Newcastle regularly and this was our first try here. Also the breakfast was luke warm.We will not be back." (99285025)

    Good location for the city and quayside. Great view

    Air con pathetic, shower not good, mini bar empty. Bar smelt of sick

  • 8/10 June ( Mature couple) 

    from Edinburgh , United Kingdom;GB  on  May 24, 2007

    "because travelling by car and the road system found it difficult to find hotel but once there and new how the system worked was ok" (99199695)

    comfort of rooms and friendly staff very good and friendly housekeeper

    bathroom could have done with a bit updating

  • 10/10 Sharon ( Mature couple) 

    from Rotherham , GB  on  May 24, 2007

    "found the details on the booking website very informative, it was extremely accurate in the description and location" (99233707)

    close to all amenities friendly, helpful staff, clean and well furbished comfortable room

  • 9/10 Anonymous ( Mature couple) 

    on  May 24, 2007

    "One member of the breakfast staff brought tea with no milk, when we asked for milk she forgot to bring it and eventually another member of staff was asked and she brought some, apart from that, stay was lovely and would highly recommend it." (99368177)

    lovely views, nice specious room

  • 9/10 Angela ( Young couple) 

    from Billingham , United Kingdom;GB  on  May 23, 2007

    "Overall we had an excellent stay. We would definately stay again" (99202842)

  • 8/10 Anonymous ( Group of adult friends) 

    on  May 6, 2007

    "Disappointed that the full english breakfast was additional to the £145 per night price tag. Although a continental breakfast was included it was not particularly exciting and I tasted the worst cup of tea in my life - please clean out the machine - it tasted more of chocolate and coffee than tea." (99265343)

    Clean and very central to the city.

    Noisy neighbours (but I can't really blame you for that)

  • 6/10 Anonymous ( Group of adult friends) 

    on  December 7, 2006

    "We deliberatly booked a conisoure room as we have done in the past only to find we were put on the first floor not 5th where the private lounge was. we were extreamly dissapointed to find out that the drinks and canapays were no longer avalible. We were also disappointed to find no clean cups avalibe in the lounge for coffee. We will be visiting Newcastle again in the new year but are considering staying at the hilton or the malmason next time as a lot of the frills seem to have gone and this made our stay special." (99731364)

    Its closeness to the queyside and easy access to the town center and free car parking

    starting to look a bit shabby bathroom shower didnt work properly and quality of bathroom products poor

    2 of 2 people found this review helpful:

  • 10/10 Diane ( Young couple) 

    from Winsford , United Kingdom;GB  on  December 7, 2006

    "This was my second stay at this hotel and once again wasn't disappointed. The staff were as warm & friendly as I remembered them to be and the hotel as comfortable. Excellent from the original booking to the final checkout. Once again I took my dog along with me and he was treated like a king. Congratulations on the Christmas tree and reception area - wonderful atmosphere to come into." (3304691593)

    Warm, spacious & comfortable

    Nothing (apart from having to leave)

    2 of 2 people found this review helpful:

  • 7/10 Paul ( Mature couple) 

    from Nottingham , GB  on  March 31, 2007

    "Disappointed with restaurant" (99401332)

  • 5/10 Anonymous ( Young couple) 

    on  February 28, 2007

    The Restaurant and the new reception area

    The hotel was absolutely far too hot, every where you went it was unbearable and the air conditioning wasn't powerful at all. Also the spa was out of order and some broken tiles in the bathroom which made the washing area seem unclean.

  • 6/10 Pat ( Solo business traveller) 

    from Bolton , United Kingdom;GB  on  February 13, 2007

    position

  • 10/10 Camilla ( Solo business traveller) 

    from Borås , Sweden;SE  on  January 16, 2007

    The Gym and the swimmingpool. I asked for an early check-in and I had the room already at about 10.00 am

    The accomodation was eccelent but the room smelled smoke

  • 4/10 Anonymous ( Young couple) 

    on  January 11, 2007

    very central to night life and museums

    the room was every basic,kettel was dirty and when ask to change on the first night was not done,bathroom was unclean.

  • 8/10 Patrick ( Young couple) 

    from Holywell , United Kingdom;GB  on  January 6, 2007

    Excellent location and all rooms have river views. Good level of service - quiet, but convenient with free parking for guests.

    Booked delux room on 5th floor. Room was spacious but bathroom a let down - dated and small and in need of a complete overhaul. More 3* then 4.

  • 9/10 Margaret ( Group of adult friends) 

    from Hexham , United Kingdom;GB  on  January 5, 2007

    The room was very spacious, comfortable and clean. Lovely river views.

    Although the room was large the bed was rather small and uncomfortable.Probably time for new beds.

  • 8/10 Andrea ( Young couple) 

    from Esh winning , United Kingdom;GB  on  January 4, 2007

    good location comy bed

  • 9/10 Nicola ( Solo business traveller) 

    from Bristol , United Kingdom;GB  on  December 12, 2006

    "I stay often at this hotel, and have always experienced excellent service and good quality accomodation and facilities." (99231226)

    Rooms are consistently of a high standard, with the added bonus of never being too hot! Facilities are good, and the staff always excellent.

  • 7/10 Anonymous ( Young couple) 

    on  December 12, 2006

    The Veiw was Beautiful

    The thinness of the bed covering it also wasent very warm

  • 8/10 Sandra ( Other) 

    from Wapping , United Kingdom;GB  on  December 5, 2006

    "Overall we thought the hotel was good value for money. The view of the river from our room enhanced the enjoyment of our stay and the public areas were all of good quality. The hotel was in an excellent location being only a 10/15 minute walk from the Metro Radio Arena and it was also easy to reach the centre of Newcastle. We were very impressed with Newcastle as a whole and found the people to be very welcoming." (99718845)

    The hotel was in a good location with views of the river and easy to walk to the centre of Newcastle.

    Some of the gym equipment wasn't working properly and the room service was a bit slow.

  • 9/10 Michael ( Solo business traveller) 

    from Matlock , United Kingdom;GB  on  November 21, 2006

    "The location by the River Tyne and standing on the quayside. Very convenient for the redveloped area around the bridges. Easy access from the A1 although current building works accross the way inhibit access. There is no disruption to the hotel which is good value for the quality of the service and layout of the building. Although only tsyaed there 3 times I have never had cause for complaint or concern about any aspect of this Hotel. The main restaurant is large and underused which made eating alone a somewaht cold experience. The bar is well furnished and overlooks the River and the hotel is sufficiently away from the main bar district so as not to attract none residents." (99024250)

    very convenient location, car parking, secure and with a splendid view across the River. Good reception lobby and attentive staff

    The upstairs lobbies are looking a little dated

  • 9/10 Anonymous ( Solo business traveller) 

    on  November 14, 2006

    It was clean and nice

  • 10/10 Alan ( Young couple) 

    from Dublin , Ireland;IE  on  November 8, 2006

    "Excellent" (3305231264)

    Closeness to all attractions

    Smoking

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

hotel map

Hotels Nearby

Email me great deals & news

Why sign up?

Bookmark with:

What are these?