Hatherley Manor Hotel, Gloucester. Gloucestershire

Down Hatherley Lane, Gloucester. Gloucestershire, GL2 9QA
3 star

Hatherley Manor provides a combination of old-fashioned comfort and contemporary conveniences. The hotel is an elegant 17th Century manor house nestling in roll...

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£ Rooms from $92* per night
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8/10 Overall rating

Category Average Rating
9/10 Check-in process
8/10 Your room
7/10 Working order of facilities / equipment
9/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 8/10 Anonymous (Solo business traveller) 

    on  August 21, 2008

    "Overall my stay was fine (I only required 1 night & dinner). But would not stay again because of the standard of the food" (107216573)

    I felt that the food in the restaurant did not reach the same standard as the rest of the hotel. My steak (medium rare) was stringy & tough (& also required a surcharge).

  • 8/10 Philip (Mature couple) 

    from Woodbury , GB on  August 18, 2008

    "We enjoyed the stay and the wedding reception. Function rooms were good as was the food and service. We did not use the room service but it did look quite expensive." (97314982)

    Nice spot and staff were friendly and efficient.Breakfast was good.

    Quite expensive for what was available. We thought that although the rooms were clean and tidy that they were beginning to look a bit tired.

  • 10/10 Carol (Same sex couple) 

    from Lincoln , GB on  August 18, 2008

    "WOULD STAY AGAIN" (97475248)

    EXCELLENT FOOD

  • 9/10 Anthony (Mature couple) 

    from Ashford , GB on  August 18, 2008

    "Very enjoyable, especially as we able to bring with us our much loved black labrador. It is so nice to be able to stay in a good hotel who welcomes guests with pets" (107279324)

    Excellent location, lovely grounds,friendly and helpful staff, and good food in restaurant

  • 7/10 John (Solo business traveller) 

    from Falmouth , GB on  August 15, 2008

    "Very Good. I might come back for the restraunt alone!" (107209094)

    The Restraunt was bloody fantastic!The meal was the best for many years. Truely, truely excellent food

    the plug in the wash basin in my bedroom would not stay closed, so I could not fill it with water

  • 7/10 Anonymous (Family with older children) 

    on  August 9, 2008

    Location, price

    No bar fridge in room, bar prices expensive

  • 9/10 Anonymous (Young couple) 

    on  July 29, 2008

    "Lovely hotel and very friendly staff. Rooms small but had everything. We had great weather so in all had a fab weekend." (108004632)

    Very friendly staff

    Bar and meal prices high

  • 9/10 Anonymous (Mature couple) 

    on  July 29, 2008

    "We would go back again at some later date but would try to do so during the week next time." (108012578)

    Lovely location very handily placed for our little tour round Forest of Dean and surrounding areas. Excellent food,rooms adequate.

    It seems to cater for weddings more so than general customers and the breakfast on the Sunday was a little squashed. With the weather being unduly hot the rooms were difficult to get cool without airconditioning.

  • 7/10 Anonymous (Solo business traveller) 

    on  May 29, 2008

    "see above" (97476343)

    Simple but functional

    Shower was very weak: No possible way to turn on heat in room: Breakfast buffet cold

  • 9/10 Anonymous (Group of adult friends) 

    on  April 10, 2008

    the cleanliness

  • 7/10 Anonymous (Mature couple) 

    on  November 28, 2007

    Friendly staff; clean, well-kept rooms

    Poor shower pressure; noisy people staying in neighbouring room - need to insulate the walls!

  • 9/10 Sion (Young couple) 

    from Nottingham , GB on  November 14, 2007

    The staff were excellent - friendly and efficient. The food was also excellent especially the breakfast!

    The bar prices were far too high

  • 9/10 Anonymous (Young couple) 

    on  November 7, 2007

    "This hotel is a great deal for the price. The amenities and smaller things (furniture, fixtures), make this a 4-star hotel. The size of it brings it to a 3 1/2. Everyone there was very pleasant and helpful. If you can, venture out to Cheltenham for shopping and meals." (97337864)

    Staff was warm and pleasant. Bathroom was clean and nice. Dining facilities were excellent, with very attentive waitstaff.

    Room and hallways quite small. Breakfast was mediocre. They strangely took ketchup that had been placed in a small dish from my table to another table to re-use.

  • 8/10 Nick (Mature couple) 

    from Warlingham , GB on  July 15, 2007

    "Staff very helpful, but standard rooms and beds need to be bigger. Be wary of over-charging in the restaurant Hotel situated in quiet area, consequently car required." (97658702)

    Staff very attentif

    Basic rooms small, with very small 'double' beds Overcharged in restaurant Small refridgerator in bedroom would have been nice

  • 5/10 Anonymous (Solo business traveller) 

    on  July 11, 2007

    "see above" (99170287)

    very little - it was small, had a wall that was radiating heat via an internal chimney from the kitchens mean't I could not shut the window due to the extensive heat and hence the disco on kept me awake till 01.00. The hotel staff were very good but the hotel did not come any where near the publicised standard on the website a great disappointment.

    see above

  • 9/10 Paul (Group of adult friends) 

    from Halesowen , United Kingdom;GB on  May 1, 2007

    "very dissapointed that room was extremely noisy late at night. noise coming from function room and woke us from sleep and went on till early hours. we were offered an alternative room but being that it was very late we diclined offer. felt we should have been informed at time of booking regarding possible noise. manager/s dealt with our complaint to our satisfactory." (99801446)

    relaxed atmosphere

    two women put in ground floor accommodation and felt isolated from reception area.

  • 8/10 Kendra (Other) 

    from Canton, mississippi , US on  April 17, 2007

    "The trip was excellent. The accomodations were about what we expected and the people were very friendly. The rooms were not large, but larger than some we have stayed in in London. We really were only in our room to sleep - the rest of the time we were touring the countryside. The beds were a bit uncomfortable, but other than that it was nice and the beautiful country setting can't be beat." (99277071)

    The setting was beautiful.

    The beds (twins) were rather uncomfortable.

  • 9/10 Barbara (Group of adult friends) 

    from Manchester , United Kingdom;GB on  February 22, 2007

    "i found my stay to be nice and restfull the food was good but i do think the bar was a little bit on the expensive side other than that i would always stay there when down in that park of the country and i would recommend this hotel to anybody needing a hotel down in the cotswolds" (99392823)

    lovely hotel and the staff were nice and friendly

    the only thing i could find to complain about was the fact that my room needed dusting also we asked for rooms where we could smoke the hotel was not full yet we were given non smoking rooms

  • 7/10 Jane (Solo leisure traveller) 

    from Wardija , Malta;MT on  November 21, 2006

    "i would revisit...but could be better than it is at present. Food on the menu was not available and people should be informed this as soon as they sit down and not when they try and order the dish that is unavailable" (99411898)

    clean and cosy

    drab decor...needs a serious makeover

  • 10/10 Anonymous (Mature couple) 

    on  November 19, 2006

    "Generally a really pleasant stay. The access from the main road to the parking lots could be improved, and the signage made more obvious - twice we drove past the entrance before we actually saw the sign for the hotel." (99481263)

    Quiet, lovely location in building with great character.

    We think the building may have a ghost or poltergeist ! At 3.00 am the smoke alarm went off and the TV switched itself on. There was no smoke or other signs of a problem, and there was no-one outside the room, so we returned to sleep , but the incident remains a mystery !

  • 9/10 Anonymous (Group of adult friends) 

    on  August 16, 2006

    "Although the hotel is now begining to look a little dated it was clean and the staff where very obliging and could not do enough for you. The service was also excellent in the restaurant with a good variety of dishes and wines. There was a wedding going on in the hotel on the saturday of our stay but it did not detract from the service in any way and once in our rooms no music or noise could be heard. My only suggestion would be that if a hotel accepts dogs it has a bin outside to place doggy poo bags !" (3304915853)

    It accepted dogs

    nothing

  • 7/10 Anonymous (Young couple) 

    on  August 2, 2006

    "Althought the staff were friendly, the taxi we asked to be booked never arrived and when we went a little over the check out time we were told abruptly that 'you need to leave the room'." (3305110638)

    The room was comfortable and clean.

    The hotel seemed over booked and very loud due to 3 wedding reception taking place. The once beautiful country house did not retain any of its original charm on the inside,and the outside was spoilt by ugly extensions.

  • 8/10 Richard (Mature couple) 

    from Croydon , United Kingdom;GB on  July 19, 2006

    "The hotel was fine in general. The check-in staff were very friendly but a bit hurried. The room was exceptionally well-appointed and very clean indeed, but it was unfortunate that neither the room nor the restaurant was air conditioned. The restaurant also appeared to have only two tables near a window. We dined elsewhere as a result. The room service breakfast was first class however. There was a wedding at the hotel, which caused a certain amount of noise, but this appears to be the norm at weekends these days." (3305030055)

    The room was exceptionally clean

    No Air Conditioning

  • 9/10 Suzanne (Young couple) 

    from Hampshire , United Kingdom;GB on  July 11, 2006

    polite staff & pleasant surroundings

    th room did not have air con and it was right outside the air conditioner unit, which was rather loud

  • 7/10 Anonymous (Solo business traveller) 

    on  July 8, 2006

    "No air conditioning unberarably hot room, difficult to sleep" (3304957388)

    excellent food in restaurant

  • 8/10 Anonymous (Mature couple) 

    on  June 26, 2006

    "Entirely satisfied with our stay especially as we were able to bring along our black labrador - it is often quite difficult to find a decent hotel that takes dogs - well done Mcdonalds!" (3304877017)

    Delightful hotel in beautiful grounds

    Room good but perhaps a little small

  • 8/10 John (Family with older children) 

    from Basildon , United Kingdom;GB on  June 22, 2006

    "Generally very impressed and please with quality of this hotel. Have stayed at several more expensive and higher star rated hotels that were not as good e.g marriott hotel in York." (3304783802)

    Good quality hotel (better than the 3 star rating)in a very nice countryside location.

    Nothing

  • 9/10 Anonymous (Mature couple) 

    on  June 21, 2006

    "Very noisy party till 1am ~ might have booked elsewhere as we wanted to enjoy next day and were too tired BUT that was just bad luck. May be bookings for parties could stipulate midnight as winding down time in respect to the other guests. Would have preferred to deal with hotel direct so that we had a choice of rooms. However, staff reallocated us to the best available room on arrival, without being asked." (3304796308)

    Good service ~ well trained staff excellent chef

  • 10/10 Gordon (Solo business traveller) 

    from Berkshire , United Kingdom;GB on  May 20, 2006

    "Overall an excellent two day stay. Cannot fault the service and accomodation. Looking forward to staying in the future." (3304704290)

    Very friendly and helpful staff. Room clean and comfortable.

    Found price of room service menu a little expensive but food itself including breakfast was very good.

  • 9/10 Andrew (Mature couple) 

    from N.ferriby , United Kingdom;GB on  February 28, 2006

    "Enjoyed very much. Excellent meal in the restaurant with attentive staff." (3304188215)

    Good size room. Very clean.

  • 8/10 Robert (Mature couple) 

    from Crowthorne , United Kingdom;GB on  February 1, 2006

    "My friend who accompanied us was on a special deal but we had no knowledge of special offers from the website where we booked. The hotel tried to accommodate us with a quiet room as we had requested, unfortunately the guests at an 18th birthday party on the Friday were noisy outside the hotel and we were woken up at 3.30am by guests from a wedding party on the Saturday night." (3304012759)

    Subtle are deco style rooms. Clean, well designed. Staff were a delight especially in the restaurant.

    Breakfast was a little expensive, but the choice was good and the food freshly prepared.

  • 8/10 Martin (Solo business traveller) 

    from Market drayton , United Kingdom;GB on  January 30, 2006

    "Good food, excellent comfortable room(s), this is best hotel in the area (believe me, I've stayed in nearly all of them!)." (3304160659)

    The room was very comfortable and clean (they were clearly newly re-furbished)

    Service offered by some of the receptionist's was poor.

  • 10/10 Joanna (Other) 

    from York , United Kingdom;GB on  November 29, 2005

    "Fantastic. We will book there again should our work take us to Gloucester in the future" (3001429)

    The hotel looked lovely with the Christmas decorations up and there was plenty of parking spaces (which makes a change!!). The room was lovely and very clean. The evening meal was superbe.

    Not enough sugar sachets in the room - a few more would have been nice.

  • 6/10 Anonymous (Mature couple) 

    on  November 2, 2005

    "The hotel was very comfortable and the food was well prepared and a joy to eat. The staff were all polite and friendly, especially those in the restaurant during the breakfast period." (2881990)

    room 227 was noisy during the night because it must have been cited near to a boiler house leaflets of places to visit in the room would have been helpful On one occasion only one set of towels was left and the complimentary tea/coffee etc was not replenished.

  • 8/10 Anonymous (Group of adult friends) 

    on  October 31, 2005

    "Staff were friendly and most helpful. The restaurant surroundings were very pleasant and the dinner, although of limited choice, was well served and presented. Breakfast was excellent. A wedding party was held on one of the nights stay but it caused no disturbance to us whatsoever. The hotel is situated in an attractive / rural type area but still close to many other amenities. We enjoyed our weekend stay." (2881996)

    Newly refurbished decor was impressive.

    Water pressure in shower.

  • 10/10 Karen (Mature couple) 

    from Fleet , United Kingdom;GB on  September 22, 2005

    "This hotel surpassed our expectations, we will definitely go back again. We were only sorry we couldnt eat a cooked breakfast in the morning as the menu looked delicious!" (2748502)

    very clean, modern and well equipped, the restaurant was excellent too.

  • 7/10 Anonymous (Mature couple) 

    on  September 6, 2005

    just a fine hotel

    there was a very noisy wedding party going on during two nights of our stay. If that is known to the staff they should have given us rooms in the quiet part of the hotel. In general the staff was friendly but very unexperienced which was in a few occasions barely acceptable.

  • 7/10 Anonymous (Young couple) 

    on  August 18, 2005

    The refurb has been done well and the decoration of the hotel is good.

    Lack of detail in several areas spolit the stay somewhat. Cold white wine for evening meal, poor morning service in the restaurant and a slow check-out. Should improve on these areas.

  • 8/10 Anonymous (Solo business traveller) 

    on  June 21, 2005

    Clean & Tidy

    Breakfast

  • 9/10 Anonymous (Young couple) 

    on  June 2, 2005

    Staff were excellent and very welcoming and helpful

    a hairdryer would be nice in the bathroom??

  • 8/10 Anonymous (Mature couple) 

    on  May 25, 2005

    Being in the peaceful countryside.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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