The Diplomat - Best Western, Llanelli

Aelybryn, Llanelli, SA15 3PJ 4

Experience the luxury of the indoor health and leisure club and enjoy the good food. Trubshaws is a delightful intimate restaurant and enjoys an excel... more

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£ Rooms from £75 (≈ $137) per night
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7/10 Overall rating

Category Average Rating
7/10 Check-in process
7/10 Your room
6/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
7/10 Overall experience
7/10 Overall value for money
  • 9/10 Anonymous ( Mature couple) 

    on  August 19, 2008

    "Really enjoyed our stay. Thankyou" (107190978)

  • 8/10 Anonymous ( Solo business traveller) 

    on  August 7, 2008

    "Good. Will (and have already) recommended it to other people. " (108066935)

    Staff were lovely, helpful and welcoming, room was really nice, and premises were clean and appealing. Comfy seats in the bar area, too!

    The internet malfunctioned which was problematic, and breakfast was OK but nothing special. Also, it would be nice if basic bar food/room service was available a little later. I arrived at 9:40pm having been delayed due to roadworks to find there was no hot food available, although the staff did offer to go and make me a sandwich if I wanted which was very appreciated!

  • 10/10 Nigel ( Solo leisure traveller) 

    from Winslow , GB  on  July 28, 2008

    "Very Happy" (108088820)

    Staff very helpful and friendly

    No temperature control in room so quite warm

  • 7/10 Richard ( Mature couple) 

    from Bristol , GB  on  June 1, 2008

    "The hotel staff where very friendly and attentive" (97948365)

    the room had been cleaned but the bath had not and there was a grease line. The line was still there on the second day even though the room had been serviced and i had written hello on the side of the bath in the grease but it was still missed along with the bath taps. Very odd as the bathromm apart from this was spotless

  • 7/10 Sarah ( Young couple) 

    from Shankill , IE  on  April 2, 2008

    Clean, good food

    Check in tried to give us a twin, check out is FAR too early for a Sunday at 11am

  • 4/10 Anonymous ( Group of adult friends) 

    on  April 2, 2008

    Room we were originally allocated was a twin (not a double) - the room we were put in was old, the heating didnt work, theres was a plastic sheet under the normal sheet on the bed !

  • 10/10 David ( Young couple) 

    from Dublin , IE  on  April 2, 2008

    "Nothing. I thought the information on the site was an accurate reflection of the Hotels amenities and qualities" (97709861)

    The room was excellent, spacious and clean. The staff were always helpful and accomodating. Room Service was promptly delivered and the bar staff were very friendly

    I was staying in the coach house, and the hotels wireless broadband didn't seem to have the range to reach it.

  • 5/10 Andrew ( Solo business traveller) 

    from Bristol , GB  on  February 25, 2008

    "would not recommend this hotel if you want a good nights sleep. very good food, good use of the gym, and frendliy staff.lost my booking on arrival but we sorted it out after 25mins.lot of money for standard of the room. no internet access which was free but didnt work." (97163397)

    view from the room, the use of the fitness club, food was very good.

    Had room above the the bar, being kept awake until 3.00am - 3.30am, not very happy.

  • 10/10 Paul ( Solo business traveller) 

    from Cannock , GB  on  February 16, 2008

    "Excellent people,food,beer,accommodation,only trouble was getting a parking space. Regards Paul bywater." (97033080)

    Everything

  • 8/10 Noelle ( Mature couple) 

    from Haslington , GB  on  December 13, 2007

    "We were recommended your sister restaurant Langostinos and although the food was adequate, we felt rushed and more like in a fast food restaurant and the attitude of the Chef left much to be desired." (97947205)

    Dark quiet rooms

    No tea making facilities in room

  • 7/10 Alan ( Group of adult friends) 

    from Blackrock, cork , IE  on  December 12, 2007

    "While the hotel accomodation was of a satisfactory standard the food ordered off the Bar Food Menu was awful!" (97875141)

  • 5/10 Robert ( Other) 

    from Derbyshire , GB  on  November 8, 2007

    "Poor due to lack of sleep due to the noise levels." (97305386)

    It was clean and the resturant staff were very good.

    It was the most noisy hotel i have ever stayed in, very strange, and the reception staff shrugged when i mentioned it to them!

  • 4/10 Anonymous ( Mature couple) 

    on  October 3, 2007

    Dirty unchanged sheets

  • 6/10 Anonymous ( Mature couple) 

    on  May 16, 2007

    "Ok for one night. Poor restaurant service was a disappointment." (99120620)

    Building, room cleanliness and Presentation.

    Slowness of meal.

  • 6/10 Anonymous ( Mature couple) 

    on  May 16, 2007

    Big room, bathroom, good TV.

    Carpets dirty, toilet flush faulty (hotel made aware and fixing), no hot water in evening.

  • 4/10 Robert ( Young couple) 

    from London , GB  on  April 30, 2007

    "All I will say about this hotel is thank goodness I happened to have a pair of earplugs with me or I would never have got to sleep. A rock band playing in one room, someone playing bongo drums in the bar, a karaoke going on somewhere else (who wants to hear Angels at 2am, no matter how good the singer?) and a persistent whining coming from a ventilation grille in the room...sorry, but while the staff were very obliging, the management need to decide whether they are running a hotel or a pub." (99502677)

    good shower

    noisy

  • 4/10 Martin ( Mature couple) 

    from East grinstead , United Kingdom;GB  on  March 24, 2007

    Food

    Shower had no Hot Water at any time

  • 7/10 Gwyneth ( Mature couple) 

    from Pontypool , United Kingdom;GB  on  January 31, 2007

    "As CAMRA members we would like to have seen real ale in the bar Shower caps would be useful Very well signposted from main road. Comfortable beds -if a bit short." (99989217)

    Large rooms well furnished,Pleasant hillside position. Imagine it would be lovely sitting on balcony on a summer evening. Very helpful young man who checked us in.

    Expensive)especially as breakfast not included Asked for a quiet room and they put us next to the entrance so all night people were leaving the restaurant and talking outside our room

  • 10/10 Anonymous ( Group of adult friends) 

    on  December 5, 2006

    The twin room was big and comfortable and there was a modern feel due to little details such as a flat screen TV and also due to the newly refurbished bath/shower room.

    There could have been a brighter light for the mirror in the bedroom, but other than that I have no complaints.

  • 10/10 J ( Group of adult friends) 

    from Banbridge , United Kingdom;GB  on  October 31, 2006

    "fine hotel ,well situated on edge of town. Very helpful staff and quiet at night." (3305462115)

    clean and modern

  • 5/10 Anonymous ( Mature couple) 

    on  August 30, 2006

    "Main reception was unattended and with dirty crockery on desk when we arrived. No sign to say where alternative check in. Leisure complex was not open or available for use until after 8.05am saturday, not good for early morning dip. Building work on leisure comples should really be sorted out of season, not a bank holiday weekend. Restaurant was not open for evening meal on saturday night. Food served on saturday night in carlton suite: carvery not very good, a la carte ok, breakfast on sunday in cartlton suite was very poor. Stay was spoilt by non attentive staff and inadequate information. We were unaware that a special music weekend was on and this may have had some bearing on the poor service, however this was only for the sunday and we in fact checked out on sunday morning. A pleasant hotel let down by lack of good management!!" (3305273095)

    Room was pleasant.

    Bit noisey.

  • 9/10 Anonymous ( Group of work colleagues) 

    on  August 19, 2006

    Room appeared to be new, very comfortable bed

    Nothing

  • 7/10 Anonymous ( Young couple) 

    on  August 17, 2006

    "A sample menu would have been nice to see and being told there was building work going on would have been good. We were a bit disapointed that the changing rooms to the gym were cramped and in poor condition but I guess thats what the bulding work was for." (3305148420)

    Clean and Spaceous rooms

    Food very expensive

  • 4/10 Philip ( Mature couple) 

    from London , United Kingdom;GB  on  July 24, 2006

    "To be honest, we have stayed here before and never really rated it, but there is very little hotel accommodation in Llanelli, and that gives the two major hotels a monopoly situation. At least this time it was quiet (on a prior stay we were kept awake until 2.00 am by a wedding reception disco). The hotel sums up the town - seen better days. If visiting this part of the world we recommend staying in Swansea if you like a lively place, or Carmarthen for a peaceful experience" (3305021579)

    Nice and quiet

    The room fittings were shabby (for example, some of the drawers were falling to bits). TV reception (only standard 5 channels) was poor. We asked for a wake-up call that never materialised. No information about room service in the room.

  • 9/10 Anonymous ( Group of adult friends) 

    on  July 18, 2006

    "VERY HAPPY WITH OUR STAY AT THIS HOTEL AND WOULD DEFINATELY STAY THERE AGAIN." (3304794371)

    CONDITION OF HOTEL FACILITIES AND FRIENDLYNESS OF STAFF

    ONLY PARKING FACILITIES- DIFFICULT TO PARK DURIMG ATTACHED SPORTS CENTRE OPENING HOURS

  • 5/10 Anonymous ( Solo business traveller) 

    on  July 10, 2006

    "Ok but not worth £85 a night. I recently stayed at a Hilton in the US for the same price and the difference was enormous. Hotelliers here have to start offering better value for money!" (3304979812)

    Good breakfast and parking

    Broadband didn't work - not helpful at all on a business stay. Bed was terrible and noisy. Checking out took an eternity as it was all done by hand - this is 2006 and PCs aren't expensive!

  • 8/10 Anonymous ( Other) 

    on  July 4, 2006

    "Restaurant was pleasant to dine in and the staff very helpful throughout and friendly. Checked whether we were dining that nightand whether we wanted a paper or a call.Clear instructions to the room. Previous places stayed in just left the info in the room and did not bother to have this personal touch." (3304897247)

    clean

  • 4/10 Anonymous ( Mature couple) 

    on  July 3, 2006

    "Over priced for the accomodation - otherwise see above" (3304881679)

    quite a large room

    room dark and one window sealed-up so you couldn't open it, thus hard to get a cross-flow of air. Very few milk cartons provided in the room. Corridors very hot. Should have pots of tea at breakfast rather than requesting a cup at a time.

  • 8/10 Gordon ( Mature couple) 

    from Wateringen , Netherlands;NL  on  June 29, 2006

    "Very good location. Food very gairly priced and good.ood. Wine f" (3304739710)

    Friendliness of staff. Very good food.

    In the bar, tables were not cleaned regularly enough. Check-out was slow. Bill was not detailed enough.

  • 9/10 Anonymous ( Solo business traveller) 

    on  June 16, 2006

    Nice surroundings and a huge room.

    Being recarpeted - obviously will be finsihed soon. Quality of picture on TV not good (distorted).

  • 6/10 Elizabeth ( Mature couple) 

    from Aberdare , United Kingdom;GB  on  June 13, 2006

    "pleasant enough visit, staff were friendly , but the carpets were worn in places and generally the place needs a 'lift' re. the decor" (3304822258)

    close proximity to the venue we were visiting

    The accommodation requires some refurbishing. Our room looked a little drab

  • 7/10 Anonymous ( Solo business traveller) 

    on  May 21, 2006

    "OKAY" (3304690769)

    VERY GOOD FOOD

    THE HOTEL IS IN THE PROCESS OF REFURBISHMENT WHICH HAS BEEN GOING ON FOR QUITE A PERIOD OF TIME

  • 9/10 Richard ( Mature couple) 

    from Waterfall , Ireland;IE  on  May 18, 2006

    "This hotel has great potential in the near future when all the building works are finished. The pool is slightly small but adequate for a short stay. Staff were plesent and helpful. Had a slight problem on booking in when the swipe card did not work. Also the lift stuck when we were in it on our arrival but we overcame that by getting off on another floor. Used the stairs after that panic." (3304680230)

    Rooms were well laid out and comfortable.

    Was not able to get a double room and had to accept a twin room.

  • 8/10 Edwin ( Group of adult friends) 

    from Blessington , Ireland;IE  on  May 17, 2006

    "Very nice, food excellent and staff great" (3304567943)

    Noise from the bar area at night

  • 9/10 Anonymous ( Young couple) 

    on  May 4, 2006

    Nice Spa area. Very nice friendly atmosphere.

  • 8/10 Jack ( Mature couple) 

    from Sheffield , United Kingdom;GB  on  April 2, 2006

    "Every amenity that we had seen on the internet was available so we had no problems." (3304426227)

    Very helpful staff and very friendly. Restaurant was excellent as was the selection on the menu.

    At the time of our visit they were having a new lift put in but that was no bother to us.

  • 8/10 Anonymous ( Solo business traveller) 

    on  February 25, 2006

    Clean good quality accomodation at an excellent price.

    None

  • 8/10 Leon ( Mature couple) 

    from Ventnor , United Kingdom;GB  on  February 23, 2006

    "As expected very good" (3304268058)

    Everything worked

    remove all signs of builders / decorators

  • 8/10 Anonymous ( Family with older children) 

    on  January 26, 2006

    "We, as a family with older children (young adults) found this hotel to be in an easily accessable location. The rooms were pleasant and spacious. The restaurant for dinner was very well laid out with plenty of room between tables. The food was superb - well cooked and very well presented. The staff were curtious throughout our stay. Breakfast was most acceptable with plenty of choice." (3304154627)

    Spacious rooms

    Improve sound proofing of rooms - did not like hearing other guests in their rooms whils we were in our room.

  • 9/10 Anonymous ( Solo business traveller) 

    on  January 20, 2006

    "Very curteous staff, throughout the hotel - excellent service." (3304125641)

  • 8/10 John ( Solo business traveller) 

    from Baldock , United Kingdom;GB  on  January 14, 2006

    "Active Hotels web site was very good for giving information on hotels in the area. The information given for The Diplomat Hotel was accurate. All staff were friendly. Hotel was clean. Room was spacious and atmosphere was more welcoming than a modern hotel." (3304075072)

    Spacious room. Excellent food in resturant with lots of choice and good value for money.

    Bed was rather short for taller person. Pillows were a bit lumpy.

  • 5/10 Philip ( Solo business traveller) 

    from Stamford , United Kingdom;GB  on  December 6, 2005

    "On arrival, i was allocated a twin room, my booking clearly stated a double room. the double room that i was then allocated was a smoking room, when again my booking was clearly for a non-smoking room. the gym and fitness suiet were fair. the food and service in the restaraunt, both for the evening meal and breakfast were excellent." (2981514)

    Food and service in the restaraunt wre very good

    Clenliness, and correct allocation of room.

  • 8/10 Jayne ( Group of adult friends) 

    from Ruthin , United Kingdom;GB  on  December 6, 2005

    use of leisure facilities. clean, large tidy room

    our stay was of good quality & will use this hotel neaxt time we are in this area & will recommend to friends

  • 9/10 Michael ( Solo business traveller) 

    from Johannesburg , South Africa;ZA  on  May 10, 2005

    friendly staff

    poor tv reception in bedroom

  • 10/10 Anonymous ( Mature couple) 

    on  March 9, 2005

    "The staff were all extremely welcoming and professional. The food was excellent, and the room was comfortable. The hotel has a traditional atmosphere, plenty of space and none of the cold, boring facelessness found in too many modern hotels We would have no hesitation recommending it, and will certainly re-visit." (1997434)

    The staff and atmosphere of the hotel could not have been more welcoming

    Absolutely nothing

  • 7/10 Alan ( Mature couple) 

    from Hutton , United Kingdom  on  January 29, 2005

    "The Hotel was generally very cosy and the staff very receptive it was however quite dated especially in the bathroom which is important to us. I would have liked to view the facilities and a menu on line. Having said this and considering I was in a remote part of the country I was quite satisfied with my choice." (1845089)

    Friendliness of staff and cosy atmosphere in public areas and an excellent menu in restaurant

    Bathroom old fashioned, shower slow, generally needs some modernisation

  • 7/10 Anonymous ( Solo business traveller) 

    on  January 25, 2005

    "Upon check out, staff advised they were aware of problem with overflow. As such, they should NOT have allowed this room to be used." (1837000)

    Clean and tidy, exuded quality

    Overflow on toilet caused running water sounds all night. Disturbed sleep as result.

  • 8/10 Desmond ( Solo leisure traveller) 

    from Derby , United Kingdom  on  January 25, 2005

    Health Club was great and free to use

    Some furniture a little tatty, Dinner poor (salmon very over-cooked)

  • 3/10 Anonymous ( Mature couple) 

    on  December 15, 2004

    "I should have held out for a non-smoking room, or tried earlier to stay at the hotel where the wedding was taking place. I know it is the party season, but quiet rooms should be available away from the function rooms. Closing the fire doors might have helped to prevent noise travelling from the stairs along corridors." (1739220)

    local to wedding

    noisy until at least 1:00 a.m. Room very smokey.

  • 9/10 Barry ( Mature couple) 

    from Chester , United Kingdom  on  December 15, 2004

    "Very well presented hotel with good facilities. Contacting hotel by telephone was an initial problem as we tried for up to half an hour with no reply. Booking eventually made via the internet. There was little information on facilities for the disabled on the advertising matierial we used and this was a major factor for us. We were extremely well looked after on arrival and at all times during our stay." (1749392)

    Very good service with friendly efficent staff. Good parking facilites, ideal locaction for visiting relative.

    Better access for wheelchair useres.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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