Citadines Apart'hotel Trafalgar, London

18-21 Northumberland Ave, London, WC2N 5EA
3

The Citadines Apart'hotel Trafalgar is located one minutes walk from the world famous central London Square. Apart'hotel services allow you to enjoy all the ser... more

 

£ Rooms from £105 (≈ $179) per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
8/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 6/10 Beth ( Group of work colleagues) 

    from Braintree , GB  on  August 5, 2008

    Hotel was central, room was clean and a good size.

    Staff were rude and unhelpful.Room was not ready at check in time.

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Group of work colleagues) 

    on  August 5, 2008

    "Excellent value for money in central location" (107230096)

    Convenience, reasonably priced, car parking on site, kitchen facilities in room wonderful for those on special diets

    1 of 1 people found this review helpful:

  • 5/10 Anonymous ( Group of work colleagues) 

    on  September 13, 2008

    bathroom smelled really bad and bathroom tissue was always out.

  • 7/10 Anonymous ( Family with older children) 

    on  September 8, 2008

    "Generally OK but would prefer to have a separate bedroom for the children rather than convert the lounge/dining area." (107296687)

    Location was very good and easy to find with a short walk from the tube. Overall condition was clean and good and staff were friendly and helpful.

    The apartment was advertised as suitable for 4 however, with a double bed in a bedroom and the remaining two single beds in the form of a convertible sofa, this meant that once the children were ready for bed, the longe could not be used and we had to go to bed. There was only one pillow per person, additional ones would be helpful. The toaster did not work.

  • 8/10 Teresa ( Young couple) 

    from Weymouth , GB  on  July 30, 2008

    "An extremely conveniently located hotel, at a reasonable price, that would make a good base for tourists" (108078628)

    Excellent location - was going to a show at the Playhouse Thaeatre and the London Eye and is perfectly located for both. Also within easy walking distance of Covent Garden

    Confusion over rate at check-in, however they resolved the issue quickly and were apologetic

  • 5/10 Alinh ( Mature couple) 

    from Kirkland , US  on  July 24, 2008

    "adequate" (97659921)

    excellent location in London, nice bathroom & Kitchenette

    poor bed system for a couple, narrow room, poor & expensive breakfast

  • 9/10 Paul ( Young couple) 

    from Stockton on tees , GB  on  July 24, 2008

    "Great hotel, within walking distance of most of Londons main attractions..." (97928144)

    Clean hotel, useful to have a kitchen - saved on expensive breakfasts by just buying breakfast food from shop just around corner. Close to Trafalgar square/London Eye etc...ideal for holidaymakers as it's close to lots of the attractions.

    Only one I can think of is if you leave your luggage there when you check out, it's not super-safe. They hand you a key for a cupboard, which you then go to on your own, and leave your bags in - along with everyone elses bags...someone not very honest could quite easily have a field day in there!

  • 9/10 Simon ( Mature couple) 

    from Burton-on-trent , GB  on  June 25, 2008

    "excellant location " (97048641)

    our key card was not very good which stressed us out as we at to keep going down to reception to sort it out

  • 3/10 Harvey ( Mature couple) 

    from Lindfield nsw , AU  on  June 1, 2008

    "We were not told in advance that we would not have a proper bed to sleep in, or that the room would not be cleaned during our stay. We have stayed in serviced apartments on prior occasions but a proper comfortable bed, the room cleaning at least each alternate day, maintenace of fittings were always provided, and staff were always helpful. It woulkd have been better if we had been informed beforehand that these normal services wre not provided." (97171576)

    Its central and convenient location

    Uncomfortable bed. It was not a bed but a fold-out sofa. The room was not cleaned during our stay of 4 days. Lack of personnel to assist with taking our luggage to and from our room. Lack of maintenace of fitting in the room and bathroom. Hand rails to facilitate access to the bath were inadequately attached and so were a source of danger. The staff were generally unhelpful and appeared to have difficulty understanding the English language.

  • 9/10 Anonymous ( Solo business traveller) 

    on  May 2, 2008

    "Lived up to all expectations and I will be back!" (97977184)

    safe, good location/central, clean, affordable, friendliness of all staff, flexibility of kitchenette area.

  • 9/10 Anonymous ( Family with older children) 

    on  April 26, 2008

    Location, facility, cleanliness

    Stairs in room !!

  • 9/10 Anonymous ( Mature couple) 

    on  April 10, 2008

    very modern and clean kitchen utensils and white goods. Loved the washing machine tablet being left, excellent- encouraged us to use more crockery etc without the guilt of leaving them dirty due to not having a washing tablet. Room was clean and modern: no wallpaper peeling off, scratches or marks on walls etc which can be seen in such hotels as THE Grand in Brighton.

  • 9/10 Anonymous ( Young couple) 

    on  April 1, 2008

    "I did not know that the bed would be a pull-out sofa but it was reasonably comfy. As stated above nicer linen would have made this a lot better. We had a slight problem with the microwave and was surprised with how promptly this was fixed! Clean modern room. Being right in the centre of London made the trip a lot easier. Overall a great stay!" (97550446)

    Location & excellent value for money.

    I would have preferred a better duvet

  • 8/10 Anonymous ( Group of adult friends) 

    on  April 1, 2008

    central location, clean

    would have liked it to be slightly bigger, it just about fitted the twin beds

  • 8/10 Andreas ( Solo business traveller) 

    from Nicosia , CY  on  March 25, 2008

    Good value for money, central location, clean, efficient services

    Too much noise, Television quite small relative to size of the room.

  • 6/10 Jane ( Young couple) 

    from Burgess hill , GB  on  February 23, 2008

    Spacious, clean, well equipped, kitchenette. Great location! Easy to find!

    The bed!!! Pull-out,twin camp beds!

  • 9/10 Anonymous ( Solo business traveller) 

    on  December 17, 2007

    "it would be ideal for a longer stay. kitchen really useful if i wasn't eating at the seminar. breakfast expensive for a continental - give us a cooked breakfast!" (97742923)

    great location and price

    bed was uncomfortable

  • 8/10 Anonymous ( Other) 

    on  December 15, 2007

    conveniently situated easy

    bedlinen smelt very unpleasant

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  December 11, 2007

    "Basic hotel in a very good position. It is a good base for exploring central London or visiting shows. For London it is pretty good value." (97389362)

    Very well placed in London so it is easy to get around. The accommodation is very comfortable and spacious.

    Loud music from a club which went on until one o'clock in the morning. This is not good when you are tired and trying to get to sleep.

  • 8/10 Carmel ( Mature couple) 

    from Swinford, co mayo , IE  on  October 17, 2007

    Well equipped, clean and everything worked.

  • 7/10 Edwin r. ( Mature couple) 

    from Silver spring , US  on  October 7, 2007

    "This was an excellent hotel for our stay. Location near Trafalgar Square and two tube stations was very convenient. Numerous bus lines pass near the hotel. We walked to Covent Garden, Whitehall, and the London Eye. Although the beds were a bit uncomfortable and the decor a bit dated, the room was clean and adequate for our needs. We were able to fix breakfast and warm up some dinners in the suite, thus saving on food costs. Grocery is in Charing Cross--a couple blocks away. Next time we are in London, we will stay at Citadine's Trafalgar Square." (97067662)

    Extremely convenient and safe location, kitchenette, clean room

    Beds were a bit uncomfortable, decor needs to be updated (upholstery shows years of wear)

  • 7/10 Anonymous ( Mature couple) 

    on  July 20, 2007

    "We like to sleep with windows open, and no aircon, so this was possible, but difficult because of noise (inevitable because of good location). It was also difficult because of bed - folding beds never seem to be comfortable for older bodies, and after a couple of nights are just tolerable. I'd put up with (even)less space for a better bed. The place would be more welcoming if the kitchen had some basic tea/coffee/milk provided at least for first night. Kitchen would benefit from an easy way to keep the door open." (99070362)

    Location; airy foyer; free internet (though VPN didn't work)

    Bed; TV (poor channel availability and reception)

  • 8/10 Anonymous ( Group of adult friends) 

    on  July 17, 2007

    "It was a great place to stay with tube stations and the river Thames close by." (3304254185)

    Convenient to the tube and Trafalgar square, for the Tour de France departure, which was why we were there

    Lack of facilities to wash-up due to only having an option of a dish-washer, which we're not used to. The only other problem, was the noise heard from outside the hotel - perhaps noise-reducing windows would help reduce this. The toaster in our apartment only partly worked and our parent's room had no pillows left at all - perhaps your staff should pay more attention in preparing the rooms.

  • 7/10 Paul ( Solo business traveller) 

    from Worksop , GB  on  May 13, 2007

    location to workplace

    Cost

  • 8/10 Angus ( Mature couple) 

    from Edinburgh , United Kingdom;GB  on  May 11, 2007

    "As mention above we would like to have known it would only be a sofa bed, which was not very comfortable. When I recently stayed at an Ascott apartment, tea, coffee, etc was provided, which was useful." (99568479)

    Location. Staff were very efficient. (My husband left my coat at reception and not only did the reception staff pick it up, they advised the staff in the breakfast area to contact me - joined up thinking is unusual!)

    Sofa bed - We would choose a 1 bedroom rather than studio in future

  • 8/10 Paul ( Solo business traveller) 

    from Worksop , GB  on  May 5, 2007

    "This is fit for purpose but the pull out bed would not suit everyone" (99847421)

    Convenience to office

    Price

  • 7/10 Paul ( Solo business traveller) 

    from Worksop , GB  on  May 1, 2007

    Location - in easy reach of the office

    Slightly expensive

  • 10/10 Michael ( Group of adult friends) 

    from Billericay , GB  on  April 14, 2007

    Superb location, good facilities in the studio.

    Sofa bed broken, no extractor fan in the bathroom.

  • 8/10 Neil ( Young couple) 

    from Bolton , United Kingdom;GB  on  March 15, 2007

    "overall really pleased not a 5 star but doesn't pretend to be fantastic location for sightseeing, rooms are basic but very clean, and wonderful pub the sherlock holmes next door, good old english pub not your wine bar but good beer. i would return here as the standard is very good." (99217644)

    fantastic location

  • 8/10 Anonymous ( Young couple) 

    on  March 14, 2007

    Location very good for central London attractions

  • 9/10 Anonymous ( Family with young children) 

    on  March 7, 2007

    "Overall experience is very good. The price is quite high and without breakfast, but this pays for the location I suppose. Nothing more to wish actually, just minor things are neglectable (no tea/sugar)." (99636248)

    The location is superb. Everything is good. Helpful staff provided a baby crib by their own initiative and for free.

    The breakfast is not included in price and is too expensive, I would prefer a cheaper continental option. No tea/sugar is provided in the room

  • 8/10 Anonymous ( Solo business traveller) 

    on  February 27, 2007

    "Generally good. There was no tea/coffee/milk supplied as there would have been in a normal hotel. I had to go and buy some." (99074090)

    Couln not get Radio 3 on the radio.

  • 6/10 Russell ( Solo business traveller) 

    from Dickson , Australia;AU  on  November 30, 2006

    "Nice and roomy. Great location, under a minute's walk to Trafalgar Square. Very quiet, almost no traffic noise at all, and that's pretty hard to find in London hotels." (99880561)

    Location and broadband internet access.

    Laundry facilities. Very expensive to use and the machines did a poor job of cleaning and drying the clothes.

  • 10/10 Steve ( Young couple) 

    from Bolton , United Kingdom;GB  on  November 29, 2006

    Excellent location room was comfortable and clean.

    Nothing could not fault the room or the staff in anyway.

  • 5/10 Anne r ( Group of adult friends) 

    from Swindon , United Kingdom;GB  on  November 24, 2006

    The convenience of the location

    The fold up beds are looking shabby and tired. Blankets were desperately in need of laundering. Linen was fine.

  • 9/10 David ( Young couple) 

    from Co. galway , Ireland;IE  on  November 22, 2006

    "The location of the hotel is fantastic and the staff are very efficient (the cd player in the room was broken but was replaced within half an hour of telling reception). The bed is the only downside of the place but would have no hesitation staying there again when in London." (99083232)

    Location and the hotel staff.

    The twin bed, uncomfortable for a couple to sleep in but wouln't deter me from staying there again.

  • 8/10 Kylie ( Group of adult friends) 

    from Milton keynes , United Kingdom;GB  on  October 18, 2006

    The apartment was quite spacious upstairs. The rooms were very large.

    The beds in the rooms were 2 singles pushed together, the decor of the apartment looked like it could have done with a revamp.

  • 8/10 Anonymous ( Same sex couple) 

    on  August 27, 2006

    "This is a great hotel. Easy to get to, we flew into London City Airport and it was just a short taxi journey to the hotel. Charing Cross train station and Embankment underground station are only a few minutes walk away. Very central, within walking distance of most 'sightseeing places', theatres and good restaurants. We were greeted by very friendly staff. When we requested extra pillows and a blanket, they were delivered to the room promptly. The hotel is clean, decor is a little dated, however that would not spoil your stay. We will definitely be staying at this hotel again and would recommend it if you're looking for a mid-range hotel right in the centre of London." (3304107670)

    Extremely central, within walking distance of everything. Staff were very polite and helpful. Hotel was not noisy, even though it's on a busy street. Having the kitchen facilities was good. Having stayed in other hotels in London, this is one of the better mid-range hotels, accommodating for everything. Would not hesitate to stay again and will recommend it to others.

    Security was not apparent, as anybody could walk in from the street and go straight to the lifts without having to approach reception. Shower wasn't very good, it needs power!! A tea towel in the kitchen would be good...and mugs rather than cups! No real faults to spoil your stay, just tiny improvements.

  • 9/10 David ( Family with young children) 

    from Gosport , United Kingdom;GB  on  August 9, 2006

    Its location in London...central

    Some of the fittings were not maintained and some items of furniture very well worn i.e Bath plug faulty, Pull up bed tatty , dining table split leg.....however these minor faults did not spoil the break.

  • 9/10 Carla ( Young couple) 

    from Eastcote , United Kingdom;GB  on  August 9, 2006

    Clean, quiet and peaceful! Room was bigger than I thought.

    Nothing, everything was fine.

  • 8/10 Anonymous ( Family with older children) 

    on  July 9, 2006

    "This is a well placed hotel in the heart of the West End. What you get is a compact appartment, with a mini kitchen. Although there is no restaurant in the hotel, There are plenty of restaurants and cafe's nearby. There are also 24 hour shops nearby." (3304515445)

    The ApartHotel gives more space than the average London hotel room. You have a room separate from your children. You have kitchen facilities to get on with family life.

  • 3/10 Julian ( Young couple) 

    from Alness , United Kingdom;GB  on  June 4, 2006

    nothing

    lay out and equipment in room

  • 10/10 Andrew ( Young couple) 

    from Thetford , United Kingdom;GB  on  May 31, 2006

    "We found this an excellant hotel and the staff where excellant." (3304533697)

    Very clean and tidy

    The only thing and it is a little thing was size of cups as we personnally like a larger cup of coffee.

  • 9/10 Liz ( Solo business traveller) 

    from Paisley , United Kingdom;GB  on  May 31, 2006

    "Everything I needed to know was there for me on the web site. The staff at the Citadines Trafalgar Square are so curteous. I've stayed here a number of time both on buisness and with friends - it's fantastic. I have recommended these appartments to friends." (3304712994)

    The location does it for me every time. I've stayed in the Citadines Trafalgar square appartments a number of times and enjoyed it every time.

    Not being able to get into my room until 3 pm. I travel to london on business a lot and usually stay in the Citadines Trafalgar Square. I fly from Glasgow on the 6.30 am flight getting to central London at about 8.30 am - it's a long time to wait to get into a room, that's the only down side for me.

  • 6/10 Mark ( Solo business traveller) 

    from Bournemouth , United Kingdom;GB  on  May 16, 2006

    "I'm going to click Recommend, but in truth I can neither recommend nor condemn the place...I'm very very neutral about it." (3304672208)

    Good room size.

    Looks like they hired a Stalinist interior designer about 20 years ago. Redecorating should be considered.

  • 7/10 Anonymous ( Young couple) 

    on  May 6, 2006

    "very good" (3304621138)

    it was very nice

  • 8/10 Anonymous ( Group of adult friends) 

    on  May 5, 2006

    good situation of the hotel

    Beds are not very confortable

  • 8/10 Daniel ( Mature couple) 

    from Norwich , United Kingdom;GB  on  May 4, 2006

    "This is great if you want to drive into central london and park at the hotel plus you want to eat in your room." (3304594261)

    the garage underneath the hotel!The room facilities.

    bed a bit 'thin'

  • 7/10 Elaine ( Young couple) 

    from Torquay , UNITED KINGDOM;GB  on  May 3, 2006

    "The hotel is in an ideal location and only a couple of minutes walk from the tube. I would stay there again. It is clean and the staff are friendly. It was much more convienient for me to stay in a self catering apartment as it allowed freedom with meals and I was able to eat out in the evening and grab breakfast in Covent Garden on the Sunday morning (for those on a budget meals can easily be prepared in the kitchen area in the room)." (3304618531)

    Central location, cleanliness, The reception staff during the day were very helpful and polite (and deserve a special mention)

    TV didn't work, Sterio didn't work, shower was faulty....when I mentioned the problems to the staff on returning to the hotel the night porter attempted to fix the problems in the middle of the night even though we were trying to go to sleep.

  • 9/10 Anonymous ( Young couple) 

    on  April 30, 2006

    "Hotel is situated in excellent location. Plenty of shops and restaurants in walking distance and the room facility is excellent, too. At first I was disappointed when we found upon arrival that our double room had just a sofa-bed but it was comfortable to sleep on. I would recomment this hotel if you are looking for just comfortable, simple(no fancy decoration) convenient hotel to stay." (3304594830)

    Excellent location, spotless room, room quiet in spite of busy surrounding

    nothing much except for the size of the room

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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