Best Western Victoria Palace, London

60 Warwick Way, Victoria, Westminster, London, SW1V 1SA
3

Best Western Victoria Palace is a newly refurbished and modernly decorated hotel in the heart of London, rated 3-star. The hotel is ideally located wit... more

 

£ Rooms from £69 (≈ $121) per night
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7/10 Overall rating

Category Average Rating
8/10 Check-in process
7/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
7/10 Overall experience
8/10 Overall value for money
  • 9/10 Kathryn ( Group of adult friends) 

    from Hove , GB  on  January 4, 2008

    "The hotel is in a fantastic location near to Victoria Station and easy to find. The hotel itself was clean, comfortable and of a good standard. I felt most at ease. Its exactly what I would want in a Hotel. Thank you." (97624540)

    It was clean, tidy and of a good standard.

    4 of 4 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  September 24, 2008

    "Good " (108079106)

    Good situation, near bus service to Londom down town

    Everything was good except the bed itself, it was far too hard and the same goes for the pillow.

  • 9/10 Anonymous ( Mature couple) 

    on  September 15, 2008

    "Highly enjoyable" (97152501)

    Clean, comfortable, convenient to major tourist and transportation sites.

    Everything was acceptable to excellent

  • 8/10 Anonymous ( Mature couple) 

    on  September 3, 2008

    "On arrival we were informed that our room had been upgraded which was a pleasant surprise.Our actual time in the hotel wasn't that long but the facilities were good and the breakfast was enjoyable." (107267534)

    staff were pleasant, hotel is clean, ensuite facilities very good,comforable beds.

  • 8/10 Anonymous ( Mature couple) 

    on  August 27, 2008

    "Good" (107142645)

    Clean and well appointed

    Rooms on the small side

  • 6/10 Anonymous ( Group of adult friends) 

    on  August 23, 2008

    "Friendly staff and helpful, room looked shabby" (107133005)

    Inexpensive, decent breakfast, central location

    cleaniness

  • 6/10 Anonymous ( Solo business traveller) 

    on  August 22, 2008

    rOOM IS VERY SMALL

  • 10/10 Anonymous ( Same sex couple) 

    on  August 13, 2008

    "no complaints whatsoever, excellent throughout" (108042020)

  • 9/10 Heather ( Group of adult friends) 

    from Birmingham , GB  on  August 12, 2008

    "Excellent. Good position on the Belgrave Road. Easy access to nearby transport and restaurants." (107124932)

    Customer service could not be faulted. It's a long time since I have encountered such personal attention and courtesy, even in higher graded hotels. The staff are to be congratulated.

    Minor point really but the cooked breakfast, although fine in quality, was rather odd I thought - no bacon or sausages - just beans, eggs, mushrooms and tomatoes. The bathroom was miniscule and would have been no good for anyone bigger than us and we are small!!

  • 8/10 Anonymous ( Solo business traveller) 

    on  July 21, 2008

    "Good" (97695172)

    Clean and fresh decor

    Very bad/misleading directions from online booking

  • 8/10 Olwen ( Group of work colleagues) 

    from Reigate , GB  on  November 6, 2007

    "this was a very convenient hotel to victoria station and suited our travel arrangements well staff very helpful and accomodating during my 4 nights there free wireless internet was excellent everything was as it stated on the web site - this is very important would definitely use again" (97370088)

    comfortable bed, good temperature control, helpful staff

    vanity lights in bathroom not working

    2 of 2 people found this review helpful:

  • 10/10 Anonymous ( Mature couple) 

    on  July 15, 2008

    "Terrific" (97122237)

    Excellent value for centre of London. The shower was terrific and new. Everything was spotless. The staff were very nice, especially the staff people at breakfast. (and breakfast was very good). Will definitely recommend to friends.

    The only criticism I can think of is that the bedspread was a little old and frayed and the towels were pretty thin. The extra pillows were a good feature but keeping them in plastic (in London) made them a bit mildew smelling. But otherwise it was great.

  • 5/10 Anonymous ( Young couple) 

    on  July 1, 2008

    Good location. Not as expensive as other hotels.

    Kitchen staff close the doors to the breakfast room earlier than they should (breakfast ends at 10am on the weekend but they locked the doors at 9.45am and wouldn't let us have breakfast on the saturday!) They also try to rush you out by putting everything away whilst people are still eating.

  • 5/10 Anonymous ( Family with older children) 

    on  November 21, 2007

    "Reasonable accommodation conveniently located staff were helpful but dining facilties were basic." (97282215)

    spacious room

    breakfast facilties cramped

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Young couple) 

    on  June 4, 2008

    "THis was convenient for what we needed - a place for one night close to Victoris station so we could catch the train to the airport in the morning, but I wouldn't recommend for a location for a lenghty stay to see London. " (97584056)

    Room was clean, bathroom was a good size and everything worked. Close proximity to Victoria station

    The room slanted very noticably to one side so the positioning of the bed had our head lower than our feet by about 6-8 inches. We used anything we could find in the room to prop up the head of the bead to lessen the impact. Was not comfortable sleeping position. Room was small. We had a hard time fitting 2 people and our luggage without stepping all over each other. Electricity went out at one point and we had to call down to get them to check. Hallways in the morning were crowded with laundry bags, towels, cleaning supplies, etc. -- difficult to manuever suitcases around. Breakfast does not include any meats (sausage, bacon,etc.) which was unusual compared to all they other places we stayed for the same price range.

  • 8/10 Anonymous ( Group of work colleagues) 

    on  May 27, 2008

    "good" (97767507)

    good hotel,good position,friendly staff,

    vegetarian type breakfast only, no meat of any discription tv in room did not work

  • 7/10 Susan ( Mature couple) 

    from Brighton , GB  on  June 26, 2007

    Friendly and helpful reception staff.

    No British shaver point, but lots oc continental ones.

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  June 26, 2007

    "We enjoyed our stay. We had a large good, well appointed room and the staff was friendly. There was secure off street parking. I would highly recommend this hotel to all." (99853213)

    We were given a room in the new wing. The staff were helpful and friendly.

    The maze to get to the room

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Group of adult friends) 

    on  May 16, 2008

    Very nice staff, helpful and welcoming. Clean room, and good breakfast.

    Room was very narrow, and bathroom very small - glad we are not too big..., but otherwise nothing negative to say.

  • 9/10 Devaraj ( Family with older children) 

    from Leicester , United Kingdom;GB  on  February 7, 2007

    "The hotel is situated about 5-10 minutes walk form Victoria Tube and Coach Station. The staffs were helpful in storing our baggage before/after our check-in/check-out. The rooms are clean, towels, wardrobe, TV, kettle, tea/coffee, towels provided. There is a thermostat fitted to allow us to adjust the temperature in the room. The shower/toilet is clean. Breakfast was better than expected (mushrooms, baked beans, boiled/scramble eggs, tomatoes, cereal, yogurt, fruits, coffee, tea, fruit juice all provided in buffet style)." (99501787)

    The hotel staffs were very helpful at handling our baggage storage. The rooms were clean and the facilities were adequate. The breakfast selection was better than I expected. Definitely a good value for money.

    2 of 2 people found this review helpful:

  • 9/10 Anonymous ( Solo business traveller) 

    on  May 9, 2008

    "It was a very nice clean room, very compact but adequate for an overnight stay. the breakfast room was immaculate and the food was lovely and fresh." (97635234)

    clean and modern

  • 9/10 Anonymous ( Family with older children) 

    on  April 20, 2008

    The rooms were warm and the on suite facilities spotless

    Being unable to smoke

  • 10/10 Anonymous ( Young couple) 

    on  April 1, 2008

    "Great Value for money, would definately stay again." (97256792)

    The hotel was well placed in the area of Victoria for the local theatres. Close to mainline and tube station. Room was nice, good value for money.

    The breakfast wasn't very nice, although I only ate the cooked breakfast. I also got a sore throat from the air con.

  • 7/10 Anonymous ( Group of adult friends) 

    on  March 18, 2008

    "overall a good hotel. Clean with modern facilities and in a good position. The staff were friendly and helpful and checking in and out was very quick." (97155052)

    The hotel was clean and the staff were friendly. The hotel was great for getting around London as quite central.

    The room were small and if staying for a number of days would have wanted a bigger room.

  • 10/10 James ( Solo leisure traveller) 

    from Basingstoke , GB  on  March 11, 2008

    Clean, modern hotel. Excellent bathroom facilities. Friendly efficient staff. Great access to tube. Excellent value for money.

    Breakfast room a bit cramped.

  • 9/10 Paul ( Young couple) 

    from Inverness , GB  on  February 13, 2008

    "THE STAFF WERE FRIENDLY, THE ROOM WAS A BIT SMALL YOU COULD NOT GET CHAIR OUT FROM BOTTOM OF BED TO SIT ON AS SO CRAMPED. THE BREAKFAST WAS A BIT DISAPPOINTING" (97634779)

    CENTRAL LOCATION

    ROOMS REALLY SMALL AND BREAKFAST DISAPPOINTING

  • 9/10 James s ( Mature couple) 

    from Revesby nsw , AU  on  June 6, 2007

    "STAFF FRIENDLY. GREAT LOCATION. GOOD BREAKFAST. GOOD COMFORTABLE CLEAN QUIET ROOM." (99244872)

    THE FRESHNESS OF THE HOTEL.

    CHECK IN TIME (1400)TOO LATE FOR AUSTRALIANS ARRIVING AT 0600 AT HEATHROW AFTER 24 HOUR FLIGHT. HAD TO WAIT AROUND FOR FIVE HOURS IN THE FOYER ON A WET COLD MISERABLE SUNDAY MORNING. WE ADVISED WEEKS AHEAD OF OUR ARRIVAL TIME.WE WERE NOT OFFERED A DRINK OR ANYTHING. THE BREAKFAST ROOM WAS OPEN WHEN WE ARRIVED.

  • 8/10 Anonymous ( Young couple) 

    on  April 18, 2007

    It's really central and close to the Victoria station

    Actually during night is was really loud upstairs and in the front of our room.

  • 9/10 Paolo ( Mature couple) 

    from Verona , Italy;IT  on  March 8, 2007

    L'hotel è appena stato ristrutturato. Stanza immacolata, bagno grande e doccia ottima. Quartiere centrale e tranquillo.Eccellente rapporto qualità prezzo.Colazione adeguata. Personale freddino ma adeguato (del resto non siamo Inglesi !).

  • 10/10 Atif ( Solo leisure traveller) 

    from Glasgow , United Kingdom;GB  on  November 3, 2006

    "I was glad that I booked the Hamilton House Hotel. It was situated at a central location and with no disturbance or noise from outside at all. The hotel is easy to find, and my personal details were quickly processed upon checking-in. The staff are warm and welcoming and issued me with a detailed map of London along with other places of interest to ensure the accessibility of my stay here. The overall cleanliness of Hotel was of excellent Standard, and The room quality was of optimum standard. It was certainly professional and well maintained. The facilities in the room added to the comfort of my stay. The Breakfast room was clean, bright and and warm. The Hotel has certainly put in a lot of effort to cater for it's guests and this was shown by providing a wide range of delicacies for breakfast of continental tastes. It was like being in a top city hotel. I would certaily commend this hotel for any traveller." (3305504128)

    The hotel was very clean and presented with nice decor. The overall presentation of the room was very comforting

  • 8/10 Anonymous ( Solo business traveller) 

    on  December 15, 2007

    Good clean hotel near centre

    breakfast, would like more choice

    1 of 2 people found this review helpful:

  • 9/10 Angela ( Mature couple) 

    from Stockton on tees , United Kingdom;GB  on  October 14, 2006

    "only one problem room 106 has a fire door next to it which bangs very loud on to the wall of 106, however im sure the management will address this problem. The overall stay was excellent value for money. The breakfast room was fantastic with self service. We shall be sure to return to this hotel as our stay was first class. the hotel is quite central for site seeing A+++++++" (3305454277)

    very Clean and modern with all the comforts we like

  • 9/10 Anonymous ( Family with older children) 

    on  July 23, 2006

    "The price is reasonable and it is a good choice for short term stay. The room and the toilet are cleaned everyday. Stuff are nice and helpful." (3304951530)

    Excellent location and cleaniness. The room is cleaned everyday and the staff are very nice.

    Nil

  • 10/10 Anonymous ( Solo business traveller) 

    on  July 8, 2006

    "It was a pleasure to stay at this hotel. The reception staff were courteous, helpful and informative, and it was clear that the hotel is working hard to set high standards of service. The room was newly fitted out, and it was clear that thought and care had been put into layout and design. The location is excellent, in a pleasant area, just a few minutes walk from Victoria station, and the hotel provides very good value for money. I shall certainly be staying there again." (3304937690)

    It was very clean and very new, with a nice quality of design.

    No criticisms at all.

  • 7/10 Anonymous ( Solo business traveller) 

    on  December 16, 2005

    "The staff were great and accommodating. The room was basic but comfortable. The location of the hotel was ideal for all ameneties and attractions of central london." (3304036046)

    The staff were extremely polite and friendly. The room was adequate but comfortable.

    Improvements are needed in the general interior of the hotel and also in the facilities which are quite basic. The bathroom was probably the worst part of the room and was in need of refurbishment.

  • 4/10 Anonymous ( Young couple) 

    on  August 11, 2005

    "The hotel was alright - not the cleanest ever, but at least the bathroom was in good order and clean. Other than that, the fact that there is no lift and the stairs are fairly narrow, and that the room door didn't close properly, it was alright. I was a bit concerned about leaving my laptop in the room though when I went out, as the door, although locked, could have been fairly easily pushed open. The hotel is alright for budget and non-pretentious holidays." (2485102)

    the hotel was fairly cheap and central, close to all transport.

    The hotel was very old and a bit grotty...perhaps new furniture and fittings

  • 7/10 Anonymous ( Young couple) 

    on  July 5, 2005

    "The hotel's location is a real plus. It's a short walk to Victoria Station and tour bus stops. The common areas and rooms are somewhat outdated in decor but always clean. Great water pressure in our first floor room. Be sure to ask for a fan if you're traveling during summer months." (2403827)

    Reception staff were very knowledgable and helpful. Our room was actually bigger than I expected.

    There was a small mix up with our room assignment. We hauled our luggage up 4 flights of stairs only to find our room was still occupied. The hotel staff quickly and efficiently handled the problem, assigned us a new room and moved our luggage.

  • 8/10 Matthew ( Group of adult friends) 

    from Hayling island , United Kingdom  on  July 2, 2005

    "like i said before for the money i was pleased with the service and i will be using it again" (2408876)

    i can't really say the accomodation was amazing but i didn't pay alot so i felt it was just really good value for money

    the showers need sorting out there abit tempremental

  • 4/10 Anonymous ( Family with older children) 

    on  July 2, 2005

    "That the rooms were so small and there was no air conditioning" (2439220)

    Conveniencs for where we were going

    Needs modernised and breakfast was poor

  • 9/10 Laurie ( Solo leisure traveller) 

    from Worcester , United States;US  on  June 18, 2005

    "Very satisfactory hotel with en suite facilities, tv, and rooms for smokers. I have stayed in other hotels with all non-smoking rooms and with a room up six flights of stairs you don't want to have to go outside to smoke. Very good value for money. Staff were very friendly and accomodating and helped with luggage. As a woman traveling alone this was very helpful to me. Would not even take a tip for the service. All in all a very good experience." (2246278)

    Good value for money, location, en suite facilities, smoking room, friendly staff.

    Lift. But I've found out that they're installing one soon.

  • 3/10 Steve ( Solo business traveller) 

    from Shrewsbury , United Kingdom;GB  on  June 13, 2005

    "Although an excellent location for business or leisure travel the actual standard of hotel is poor. The hotel needs a complete revamp. Dont think the shower had been cleaned and the soap available in the room had already been used. Rooms very small. If you require comfort this is not the hotel for you." (2339150)

    Location was excellent.

    Health and Safety. Cleaning

  • 9/10 Yolanda ( Other) 

    from St michael , Barbados  on  January 5, 2005

    "I was very close to most of the main tourist attractions, close to Victoria Station,which meant that I could access many more points of interest. I arrived at least 4 hours before the hotels' stipulated check-in time but I was given my room as soon as I got there.(After travelling for 8 hrs with a 5 yr old, I almost worshipped the check-in guy)On my last visit to London 3 yrs ago I had to leave my luggage at the front desk of another hotel and come back later to check in. I was given so much advice from the conceirge on which places my son would enjoy, the cheapest places to pick-up some bargains and the best mode of transport on how to get there. All in all I saved a lot of money.Thanks guys. I will be coming back to London and I wlll most certainly be coming back to Hamilton court Hotel." (1770260)

    Room was cleaned everyday and fresh towels given.

    I only wish that their restaurant was opened. That's one of the reason I chose that particular hotel.

  • 8/10 Colin ( Mature couple) 

    from Bristol , United Kingdom  on  December 9, 2004

    "Generally the Hotel was clean and the staff pleasant, it suited us fine for a short break in London being within walking distance of the Underground and Coach stations." (1606025)

    Was relatively close to Victoria coach station and reasonably priced.

    The linen and towels were very clean but the bed cover was dirty and was not used.

  • 3/10 Joanne ( Solo leisure traveller) 

    from Dukinfield , United Kingdom  on  December 8, 2004

    "The hotel was unclean- the shower tray was dirty and i had to clean it before I got in! The windows were broken and I could not lock them properly- meaning the noise from the busy road outside was unbearable. The worst nights' sleep i've ever had! Staff were unapproachable and were sat watching TV everytime I saw them. I asked if there was a breakfast room and a man pointed in a direction- i never found it therefore went without anything to eat. I would never stay here again and would never reccommend it!" (1732770)

    Location

    Untidy, noisy, unfriendly staff...

  • 3/10 Anonymous ( Young couple) 

    on  November 25, 2004

    "I would have liked to have known how small the room was. It was basically a bed and little else. The room also had poor ventilation with one old wooden window the only source of fesh air. Also the noise from adjoining hallway could be easily heard in the room. The en suite was as basic as possible. For €50 per person, it was a bit much. Also Consider that we had to climb 4 flights of stairs every time we wanted to go outside. The breakfast was especially poor. They advertised a full english breakfast as part of the price but we didnt consider one fried egg, some beans and one pice of bacon as a full english breakfast. Toast was also available but I was expecting more. Overall, I think I have learnt a lesson about booking online, and that is to make sure you know exactly what you are getting. I did not see any pictures of the rooms in the B & B before booking and that should have warned me. The central location is really all that this place has going for it. It is near the Victoria station." (1677152)

    Located centrally.

    Poor food. No elevator. Small room. not clean. very old furnishings.

  • 5/10 Michael ( Solo business traveller) 

    from Cheltenham , United Kingdom  on  November 9, 2004

    "Apart from the reception area the wole hotel needs a complete facelift and update of fire doors. Poor choice at breakfast also very dissapointing" (1630899)

    quiet room convenient location

    Poor fire safety lack of fire door seals etc poor plumbing

  • 7/10 Mark ( Mature couple) 

    from Nelson , United Kingdom  on  October 6, 2004

    "People booking need to know there is no lift as this would be a problm for elderly people. The location is good." (1527479)

    Good location, friendly staff

    On 3rd floor - no lift. Drains smell. Fire escaps blocked and locked!!!

  • 7/10 Anonymous ( Young couple) 

    on  August 21, 2004

    "the bar was advertised but was allegedly under renovation but it was in the same room as breakfast served and was no sign of renovation,the beds were hard and uncomfortable . but the staff were very freindly" (1413024)

    breakfast poor,bar not available but advertised

    full english breakfast was beans egg and 1 slice of bacon

  • 8/10 Anonymous ( Solo business traveller) 

    on  December 4, 2007

    clean , late check in comfortable

    The room was close to the restaurant and they began work at 6.30 causing some noise disturbance

    0 of 1 people found this review helpful:

  • 7/10 Michael ( Mature couple) 

    from Stafford , GB  on  December 4, 2007

    "Overall our stay was very pleasant. I was disappointed with the breakfast as there was no bacon, sausage or ham and cold meats with the continental meal" (97589352)

    The accommodation was clean, had adequate facilities and was relatively quiet

    The room was very small although the ensuite was a reasonable size.

    0 of 1 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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