Palms Hotel, Hornchurch

Southend Arterial Rd, Hornchurch, RM11 3UJ 3

Palms Hotel is situated in Hornchurch, South West Essex on the A127, and is is just 2 miles from J.29 of the M25.We are sixteen miles from central London and of... more

 

£ Rooms from £47 (≈ $83) per night
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6/10 Overall rating

Category Average Rating
7/10 Check-in process
6/10 Your room
6/10 Working order of facilities / equipment
7/10 Order and cleanliness of the hotel
5/10 Performance of staff
6/10 Overall experience
6/10 Overall value for money
  • 3/10 Christine ( Mature couple) 

    from Surrey , GB  on  October 7, 2008

    "The hotel was clean, however the fixtures and fittings are very worn. The bathroom especially could do with modernising, as the enamel was very worn on the bath, the shower head was very spasmodic and there were two hot taps on the basin, although one did run cold. The bed linen was clean but rough dried, even the pillow slips were not ironed." (107260430)

    Not enough staff. Couldn't get a drink at the bar without difficulty as the member of staff working didn't usually work in the bar, and didn't know the difference between Guiness and Caffreys. The same member of staff, who booked us in greeted us by listing her complaints about how she was expected to do everything,and that she would probarbly leave as she was expected to do the work of 4 people. Also while she was ranting she swore.

  • 9/10 David ( Solo business traveller) 

    from Chigwell , GB  on  September 28, 2008

    "Comfortable. Pity about some of the other 'guests' who were noisy and childish. Some idiots bashed on my door at 2:41am and then ran off down the corridor. Not the fault of the hotel - just childish idiots staying there" (107499985)

    friendly staff and a nice quality of room to stay in.

    Not really a bad point and I didnt contact reception about it, but I think it is about time to turn on the heating in the rooms as it is now chilly in the rooms.

  • 2/10 Jennifer ( Mature couple) 

    from Huddersfield , GB  on  September 18, 2008

    Never again will we visit your hotel. Took 45 mins to book in. I had to ask the staff in reception to stop bickering and get on with their jobs. Briefly, we had 3 rooms. Room 1, door fell off hinges. Room 2, wallpaper hanging off wall, smelled heavily of cigarettes, no soap etc. Dispenser fittings there but empty. Room 3, just adequate. Saturday night (1.30am) disturbed by people fighting/shouting etc outside our room. Police running around our corridor. Helicopter overhead. Newspapers ordered but never received.

  • 5/10 Anonymous ( Solo business traveller) 

    on  September 17, 2008

    "Adequate for the purpose but not that good." (107187691)

    Convenient with planty of rooms

    Decor is getting tied, carpets are feeling grimy. Although a NON smoking room - there was a strong smell of cigarettes. Room was cold.

  • 3/10 Lisa jane ( Solo business traveller) 

    from Winlaton , GB  on  September 17, 2008

    "will not be returning - the worst I have ever stayed in" (107296078)

    Bathroom moldy and smell of damp, bedding not the cleaniest and certainaly did not smell that way either, in hotels every week this is the worst I have ever seen, doors slamming in corridors from 5am onwards - did mention to reception and only response you got "non-one else has complained"

  • 2/10 Malcolm ( Solo business traveller) 

    from London , GB  on  September 16, 2008

    "Would have been better of with Basil Fawlty" (107155905)

    can't find any

    ordered newspaper was not delivered reordered newspeper was not delivered was not offere newspaper on srrival the bed was smelly curtains did not open mould in bath room shower curtain to short so floor flooded fixtures in bathroom falling off no service at breakfast reluctant staff at evening meal and breakfast

  • 6/10 Anonymous ( Family with older children) 

    on  September 15, 2008

    "Hotel was basic not too many extras, but was still value for money." (107297437)

    Breakfast was good quality

    Mattress was the worst ever slept on in a hotel.

  • 9/10 David ( Solo business traveller) 

    from Chigwell , GB  on  September 13, 2008

    "Friendly and helpful staff on duty are always nice to deal with." (107237847)

    you do need a good new toaster for breakfast

  • 9/10 Anonymous ( Mature couple) 

    on  September 11, 2008

    "We have stay here before and would book this hotel again" (107259441)

    very friendly staff, clean room,

  • 6/10 Anonymous ( Mature couple) 

    on  September 10, 2008

    good sized room

    The first room we were given was in a bad condition so we complained and were given a nicer room , The staff were helpful and updated the room without a fuss . Bath and shower needed attention . Bed needs replacing.i.e. mattress very soft.

  • 8/10 Anonymous ( Solo business traveller) 

    on  September 7, 2008

    "very good value for money" (107206023)

    good food, quick service

    close to busy road, room decor dated although very clean

  • 4/10 Gaetano ( Group of adult friends) 

    from Bedfordshire , GB  on  September 4, 2008

    "all of my party did not enjoy the stay at all, the rooms where nothing like the pictures advertised on the internet we felt they were grubby, un-clean and did not feel comfortable to even sleep in the sheets. Also the maid entered all our rooms around 7.00am, we felt very strongly that this deprived us of our privacy particualary as there was a couple within the group." (107269380)

  • 4/10 Anonymous ( Same sex couple) 

    on  September 3, 2008

    oudated and grubby. Breakfast poor.

  • 7/10 Anthony ( Young couple) 

    from Rayleigh , GB  on  August 27, 2008

    "happy with stay, staff great, food over priced, and not very good" (107282347)

    good price, good service

    needs decorating, strong smell of smoke in hotel

  • 10/10 Anonymous ( Mature couple) 

    on  August 26, 2008

    Was very satisfied on all points

    As mature couple would like more comfortable seating in lounge area

  • 9/10 David ( Mature couple) 

    from Telford, , GB  on  August 25, 2008

    "Good quality product but in need of refreshment." (107235110)

    Friendly and efficient staff.

    Fabric of hotel tired.

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  August 19, 2008

    "a nice hotel and perfect for short stays and weekend breaks" (108016836)

    a room away from noise of the road and downstairs wedding reception, allowed a later check-out time

    no bad points. all good.

  • 7/10 Ian ( Solo leisure traveller) 

    from Wakefield , GB  on  August 18, 2008

    "okay would stay again." (107289514)

    good value for money room not amazing but okay as only stayed one night.

    dirty bed sheets and room a tad tatty.

  • 7/10 Anonymous ( Mature couple) 

    on  August 17, 2008

    "Good value for money." (107205200)

    Clean room, ladies in breakfast room very helpful.

    Bar area very poor.

  • 9/10 Jane ( Young couple) 

    from Wigan , GB  on  August 15, 2008

    "very clean and a good standard much better than i thought did an exam really freindly staff" (107138340)

    we asked for several items and there were brought immdeiately to our room

    none really had wallpaper off wall and plaster neededdoing in places but overall not bothered

  • 8/10 David ( Mature couple) 

    from Norwich , GB  on  August 6, 2008

    "excellent value for a one night stay" (107243771)

    good value for money

    hotel looks tired

  • 3/10 Paul ( Solo business traveller) 

    from Goole , GB  on  August 2, 2008

    "Ok for contractors but if you want a pleasant comfortable stay try somewhere else" (107127785)

    Near to M25

    Overpriced even with Active Hotel discount. Shower wouldn't turn off and guy at desk didn't seem interested. Had to change rooms due to some sort of beetle in the bed.

  • 6/10 Anonymous ( Group of work colleagues) 

    on  July 29, 2008

    "ok for a night" (108065978)

    Staff friendly and helpful. Breakfast very good

    Room in poor state - needs a good lick of paint a good clean, and beds very old and uncomfortable

  • 8/10 Graham ( Solo business traveller) 

    from Alcester , GB  on  July 25, 2008

    Good breakfast and good value for money

    ROom and corridors look dated and way past their best - could do with a face lift. BEd is past it's best as well - need a new one.

  • 4/10 Anonymous ( Mature couple) 

    on  July 17, 2008

    Reception staff were efficient and welcoming

    Cleanliness and general decor of the room and hotel, very dirty and dated. Grey peeling wallpaper, threadbare carpets, filth on the skirting boards etc. The Shower and flush barely worked and made an awful noise when they eventually did. The drinks at the bar were over-priced (£1.25 for a tiny splash of cola)and there was no price list even when I specifically asked for one. The Buffet breakfast was barely luke-warm but just about edible

  • 7/10 Marilyn ( Solo leisure traveller) 

    from Glasgow , GB  on  July 15, 2008

    "It was fine, very convenient for where I was heading the next day and I would stay here again. I got some peace and quiet and a hot shower, and the ever welcome tea and coffee. I did not eat at the hotel so cannot comment." (97384855)

    Room clean on the whole, except point below, and non-smoking not a problem. Bright and cheerful, and not bothered by noise from elsewhere. Staff helpful. Good parking facilities and quick access from main road.

    Upholstered chairs and footrest badly stained. Toilet difficult to flush successfully, evidenced by cracks in tiles around lever. The shower could not be adjusted to stop it pouring water behind the shower curtain and onto the bathroom floor, so I mopped up two floods. It was an unseasonally cold night and some heating would have been appreciated. An invoice was generated for my stay although I had booked and paid via the internet. Prolonged checking took place to prove this. Slightly embarrassing.

  • 7/10 Anonymous ( Same sex couple) 

    on  July 15, 2008

    "My needs are met in respect of my reservation hence i have a good stay." (108069373)

    Staff are very polite to meet customers needs and make the stay comfortable.The enviroment was very quiet for a good night rest.

    Some rooms are unclean and may benefit from moderate renovation.

  • 4/10 Anonymous ( Solo business traveller) 

    on  July 14, 2008

    "I would not stay at this hotel again due to the noise, uncleanliness of the room and the awful meal." (108086812)

    Friendliness of Reception staff

    Room was not clean. Very noisy door banging just by the room and other guests allowing doors to slam. Not the hotels' fault, but if doors were prevented from slamming; it would help. Room service was not good : I ordered "Chilli Chicken" at £10, the meal was cold, and the chicken very greasy with no flavouring. I did not eat the meal, although I was very hungry.

  • 8/10 Thomas ( Family with young children) 

    from Kington , GB  on  July 13, 2008

    "Good. The breakfast was excellent and staff friendly" (108033737)

    Nice hotel

    Given a smoking room that stunk, even though i had requested no smoking. They didn't have any air freshener available either.

  • 10/10 Anonymous ( Mature couple) 

    on  July 10, 2008

    "Excellent" (108005515)

    Polite helpful staff. Cleanliness. Good breakfast.

    Poor lighting of Palms Hotel sign on the A127 means that you cannot see the hotel until you are on it. We drove past the hotel on every occasion and had to take a detour to get back to the hotel entrance. Ground floor sliding windows need locking devices.

  • 9/10 John ( Mature couple) 

    from Birmingham , GB  on  July 8, 2008

    "Excellent in facilities, good views/gardens, ample/spacious car parking, friendly environment" (108096749)

    Breakfast was excellent as customers are spoilt for choice

    Single seat for double room! Not very convenient for a couple

  • 9/10 David ( Solo business traveller) 

    from Norwich , GB  on  July 6, 2008

    "A very pleasant week in a Plaza room - I can't understand why there are so many unsatisfactory reviews of the hotel, and can only think that the individuals concerned must have been very aggressive with staff and therefore lost their good will. However, I would not recommend the standard rooms if they are all like the ones I was shown." (97388324)

    Plaza Room very pleasant and quiet; excellent Buffet Breakfast; very helpful staff.

    Telephone did not work; no internet connectivity in room, so had to do confidential work in the public area, which was very noisy on Friday/Saturday evenings due to weekly disco and then a party. Another room I was offered, which supposedly did have internet access was very inferior, and I opted for the internet inconvenience and a more pleasant ambience.

  • 2/10 Anonymous ( Young couple) 

    on  July 2, 2008

    "A really poor hotel for the price paid much more expected!" (108084707)

    Blood stain on mattress, messy carpet, unclean walls, (was a smoking room who has those anymore?) Chips in bath, really uncomfortable bed, people being rowdy at 2am when trying to sleep on both nights as there is a night club in the hotel not stated! Sour staff who cant smile! Housekeeping constantly knocked the door monday am trying to clean the room told them to go three times! as no disturb sign in the room. Beer bottles from previous guest in room on top of cupboard. Television not as described just basic terestrial.

  • 6/10 Colin ( Mature couple) 

    from Bitterne park southampton , GB  on  July 1, 2008

    "Reasonable value for money, ok for a stop over. Have stayed at Palms twice but would select another hotel on another occasion. " (97733948)

    Parking good, reception dealt with booking in efficently. receptionist was very helpful.

    room smelt damp,no real ventilation in the rooms. hotel prob in need of a revamp. Drinks and bar menu overpriced , bar food over cooked and tables not cleared when food was finished.

  • 3/10 Lisa ( Young couple) 

    from Exmouth , GB  on  June 26, 2008

    "I would not stay at this hotel again and would NOT recommend it to anyone." (108088098)

    None

    The shower did not work properly. It only had one setting, boiling hot. The breakfast in contrast was cold. Our hotel room key was not working and we had to have it changed several times and the staff were very unhelpful.

  • 5/10 Michael ( Group of adult friends) 

    from Wolverhampton , GB  on  June 25, 2008

    "Ok. Drinks very expensive" (97099638)

  • 10/10 Anonymous ( Same sex couple) 

    on  June 22, 2008

    "Quiet night and cool breeze enviroment. I will recommend to friends. Value for money" (108026942)

    Services are excellent and staff are very polite

  • 10/10 David ( Solo business traveller) 

    from Chigwell , GB  on  June 22, 2008

    "A pleasant experience and I wil be using this hotel again." (108084556)

    Staff were friendly and helpful from the moment I arrrived until I left - excellent. The room was comfortable and had everything that I needed including a desk to work on.

    No really bad points to talk about, though more lighting over the desk would have been helpful and the chair was a little bit too low for working at a desk. These are very minor items, and didnt spoil my opinion of the hotel, which I consider to be excellent.

  • 6/10 Anonymous ( Solo business traveller) 

    on  June 20, 2008

    Price

    Shabby room, TV not working

  • 7/10 Paul ( Group of adult friends) 

    from Leicester , GB  on  June 11, 2008

    "We come to Brentwood every year for the same event we will certainly consider using it again." (97835709)

    Service and quality of food available we rated as good.

    Hotel room in need of refurbishment but was clean and adequate for our requirements.

  • 4/10 Tracey ( Solo business traveller) 

    from Northallerton , GB  on  June 9, 2008

    Food ok

    Room was a smoking room - was very untidy and dirty. Bedlinen looked dirty and bathroom was not cleaned

  • 8/10 Anonymous ( Solo business traveller) 

    on  June 6, 2008

    "Satisfactory,good value for money for business use. " (97157115)

    No atmosphere in bar/dining area,menu limited,room needed decorating.

  • 7/10 Anonymous ( Solo business traveller) 

    on  June 2, 2008

    "The hotel is a little shabby in the corridors and bedrooms but is good value for money. the breakfast is recommended. Earplugs might be a good investment if you want to sleep undisturbed." (97697931)

    Inexpensive, good value breakfast

    Bedroom walls are inadequate if you have noisy neighbours. To be fair, the night manager did follow up a noise complaint very quickly.

  • 6/10 Anonymous ( Mature couple) 

    on  May 28, 2008

    "I booked an additional night for the 23rd May, however, having drove up from Cornwall, some 310 miles, I had not been informed that a Disco was taking place that evening and no Resturant would be available, I then had to driver to the nearest town to find a suitable eating house. Parking was very restricted due to the Disco taking place." (97860176)

    Faily spacious rooms with a good outlook

    I found the mattress very uncomforatable,springs sticking up. Wallpaper coming off the wall by radiator.

  • 8/10 Andrew ( Solo business traveller) 

    from Hull , GB  on  May 27, 2008

    "Very good.staff very helpfull." (97772406)

    it was a good hotel a very reasonable which fits well inot my companies price range.

    if i had any compliants? all i could say is it need redecorating only.

  • 4/10 Anonymous ( Solo business traveller) 

    on  May 23, 2008

    "As a business traveler I have stayed in better but I have also stayed at a lot worse in the same area." (97561505)

    Nothing in particular.

    Although the accomodation was adequate everything appeared tired.

  • 5/10 Anonymous ( Mature couple) 

    on  May 16, 2008

    "To far from town centre" (97379475)

    Not very clean

  • 4/10 Anonymous ( Young couple) 

    on  April 22, 2008

    "fine but unlikely to return." (97523864)

    warm and comfortable.

    old, ragged blanket on bed; towels were not changed on the 2nd day - room was not attended to; hot food was not as fresh as would have been desired; staff didn't offer a warm welcome; smoking rooms were at front of hotel which we had to walk past to get to and from our room - not pleasant; disappointing that the restaurant was not open on friday night - this was not indicated to us prior to booking; difficulty parking due to night club on both fri and sat night.

  • 7/10 Curt ( Group of work colleagues) 

    from Burnley , GB  on  May 13, 2008

    "I would have liked to have known that I would be able to get more than 2 hours sleep on the Friday night as I had to work the following day. I was aware that the Hotel had a night club at W/E's but I wasn't aware tht this meant the evening meal was then reduced to bar menu only and the breakfast was put back to 8am. I wasn't aware that the drinking in the Night club wasn't just confined to the night club but people were allowed to purchase drinks up to 4am and consumme them sitting in corridors causing a great deal of noise. I wasn't aware that on the 4 occasions the fire alarm went off no action by the secuity staff would be taken to stop these people smoking in their rooms. I wasn't aware that guests were allowed to jump in and out room windows on the ground floor to ajoining rooms while shouting at the top of their voices." (97661284)

    Good parking and good food

    I disliked the noise from drunken guests slaming doors and running up and down corriors until 5am in the morning and smoke detection fire alarms that continually sounded on the Friday night of the night club.

    1 of 2 people found this review helpful:

  • 4/10 Anonymous ( Mature couple) 

    on  May 10, 2008

    Remote control not working due to not batteries, a note from the previous people back in mid april stated this, we contacted reception and the remote was not changed, we asked for more milk and tea bags in the room, this was not done. There should be more than 1 cup of tea available in the room.

    0 of 1 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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