Best Western Grosvenor Hotel, Stratford-Upon-Avon

Warwick Road, Stratford-Upon-Avon, CV37 6YT 3

A distinctive Grade ii listed Georgian hotel, ideally located just 3 minutes walk from Stratford upon Avon. The Best Western Grosvenor prides itself on its frie... more

 

£ Rooms from £59 (≈ $102) per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
8/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
9/10 Overall value for money
  • 8/10 Anonymous ( Family with young children) 

    on  September 9, 2008

    "Pleasant and okay" (107114192)

    Staff excellent. The TV in our room did not work, immediately a member of your staff replaced it with one that did work. I was glad to be able to have my pudding after the performance at the R.S.C.

    The eceptionist was charming but over-worked. Alone she had to deal with 12 people before I could check in, I had to wait ten minutes.

    1 of 1 people found this review helpful:

  • 10/10 Constance ( Mature couple) 

    from Swansea , GB  on  April 9, 2008

    "Car parking was limited and some people had to park in a puplic car park,this is the only negative detail that should be informed prior to booking as it may not suit some visitors." (97231588)

    The closeness to the town centre.

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  January 12, 2008

    Nice room, excellent bathroom

    Poor service, cold breakfast served on the 2nd day, and complaints about noise at night in the hotel, including a drunk man trying to get into the wrong (our) room, were not attended to at all.

    3 of 3 people found this review helpful:

  • 8/10 Anonymous ( Same sex couple) 

    on  September 16, 2008

    "Overall good. Quiet yet very convenient for town." (99530513)

    Dining was very good. Food of a very high good standard. Evening dinner service was excellent.

    An executive room should not be offered if you cannot provide a bed for each occupant. I was disappointed to be sleeping on a pull-out couch. Too many stairs to navigate to find the room - a direct route would have been better.

  • 4/10 Paul ( Mature couple) 

    from Cheadle hulme , GB  on  February 26, 2008

    "A number of issues- I cut my foot an an exposed screw securing bath trim which should have been covered by a plastic cap No instructions on how to switch from bath to shower Unable to get hair dryer to work Cold cooked breakfast No tea bags in room Hotel sign had letters missing! (a la Fawlty Towers) We will be writing to Best Western directly-we have photographs reference foot injury" (97161127)

    Location

    See below

    1 of 1 people found this review helpful:

  • 8/10 Michael ( Mature couple) 

    from Pontypool , GB  on  September 8, 2008

    "as i have walking problems i found the stairs and distance to room difficult i think the upstairs access should be explained clearly" (107262091)

    room/food/drink fine

    bar left unattended

  • 9/10 Anonymous ( Group of adult friends) 

    on  September 1, 2008

    "Very good and convenient location. " (97925533)

    Large room and bathroom.

  • 9/10 Terence ( Mature couple) 

    from Newcastle upon tyne , GB  on  August 25, 2008

    "Overall it was a very nice weekend break. In future if I did use this hotel again I would specify the room I wanted." (107197265)

    Waiting staff and meals were excellent. Response by 'booking in' staff to complaint was good and quick. Room was cleaned well.

    The first room allocated to us was small and dismal. I complained and was moved to a nicer one. It is a shame that I had to complain in the first place. We have used Best Western before in different locations and have always been pleased.

  • 3/10 Matthew ( Young couple) 

    from Birmingham , GB  on  July 23, 2008

    "very mediocre" (108091831)

    nothing special overpriced for one night

    being at the hotel at 100pmand having until 2pm to get access to the room which in turn made me late meeting relatives

  • 8/10 Anonymous ( Mature couple) 

    on  July 22, 2008

    "we would stay again" (97473054)

    everyone pleasant, clsoe to town for walking to shakespeare plays

  • 7/10 Anonymous ( Mature couple) 

    on  May 21, 2008

    "The main purpose for our visit was for a relaxing quiet weekend away in Stratford upon Avon, well, we didnt really get that in the evening of our one night stay as there were in total three functions going on til the early hours with loud music including a live band that thumped so much through the room that our television was inaudible! We also had the pleasure of an arguiing couple outside our door with digusting language being shouted at one o clock in the morning. We did complain and were offered a small discount and free breakfast, which at £12.00 a head was worth taking. Shame because the experience of the town and the weekend was spoilt by that hotel stay." (97927887)

    Closeness to the town centre

  • 8/10 Anonymous ( Other) 

    on  April 23, 2008

    "Overall a nice hotel, convenient, and central location, near to amenities. Would return in the future." (97241462)

    Convenient, spacious, parking, friendly

    Thought the food at the hotel was expensive, so ate out.

  • 9/10 Anonymous ( Solo leisure traveller) 

    on  April 11, 2008

    "This hotel is very convenient for the town centre and the theatres, it is quiet and well run and the breakfast and staff are good and attentive. I did not have dinner or room service but the room service menu is full and varied." (97672790)

    it was clean and served its purpose and the parking was good

  • 7/10 Anonymous ( Young couple) 

    on  October 5, 2007

    "Room very small, bathroom required updating." (97726597)

    No parking spaces avaialable!!!

    1 of 1 people found this review helpful:

  • 4/10 Desmond ( Mature couple) 

    from Doncaster , GB  on  April 3, 2008

    "When we arrived we were given no information and the staff were unable to answer basic questions. The person who served our bar lunch made 6 trips to the kitchen, fetching things like a knife but no fork. The breakfast food and service was proberly one of the worst I have ever experienced. It is about time that hotels such as the Best Western in Stratford were taken to task for the manner they conduct business." (97457097)

    Central to town

    Poor service. Food was a poor quality. I refused to pay for the lunch.

  • 8/10 Geoffrey ( Mature couple) 

    from Leeds , GB  on  April 3, 2008

    "Very good location. Nice hotel with plenty of character." (97502808)

    Clean room with adequate space & good facilities.

    We would both prefered a duvet to sheets/blankets - bedding was very heavy.

  • 8/10 Pam ( Mature couple) 

    from West midlands , GB  on  March 27, 2008

    "good" (97523192)

    excellent breakfast

    none

  • 7/10 Roger ( Mature couple) 

    from Stockport , GB  on  February 26, 2008

    "It was conveniently located, near to the centre of town." (97830896)

    It was quiet and comfortable

    The heating was not operational but just bearable. The staff in the restaurant at breakfast time were a little forgetfull; needed reminding about some items like toast, tea etc.

  • 9/10 Anonymous ( Solo leisure traveller) 

    on  January 30, 2008

    central, clean, quiet, convenient, breakfast included

    n/a

  • 9/10 John ( Group of adult friends) 

    from Sheffield , GB  on  January 23, 2008

    Friendly and helpful staff. Comfortable lounge and bar area.

    uncomfortable bed and bouncy, unresponsive pillows

  • 7/10 Judith ( Solo business traveller) 

    from York , GB  on  December 11, 2007

    "Overall, a good stay but spoilt by lack of decent bad weather smoking facilities and miserable staff, both on reception and behind the bar. A good hotel for the money." (97651449)

    The room was well equiped and clean. The room service food was excellent.

    The reception staff were not friendly on arrival, on departure slightly better. The bar staff were surly. You have no adequate facilities for the large number of smokers in the hotel in bad weather - not good. You should cater for all your guests.

  • 5/10 David ( Group of work colleagues) 

    from Redditch , GB  on  December 5, 2007

    Close to town centre

    lack of parking spaces and slow check out process.

  • 9/10 Anonymous ( Group of adult friends) 

    on  November 18, 2007

    "staff was very helpful.the short walk to the town was great.will go back again. will recommend this hotel to family and friends." (97959349)

    very clean and comfortable. beds. were excellent.food was very good.

  • 7/10 Gerard ( Mature couple) 

    from Maidstone , GB  on  November 13, 2007

    clean and good breakfast

    refused an upgrade which should happen with a Best Western Platinum card

  • 8/10 Anonymous ( Young couple) 

    on  October 30, 2007

    "A good hotel, well-run and in an excellent position though parking facilities are inadequate." (97411318)

    Friendly staff, excellent location close to Town centre, good bathroom, warm room at a cold time of year.

    Car Parking is inadequate for the number of rooms.

  • 7/10 John ( Mature couple) 

    from Bristol , GB  on  October 30, 2007

    Quiet accommodation with efficient service and a pleasant room. Breakfast was well organised and of good quality.

    Unfortunately room TV was not functional.

  • 9/10 Mariana ( Other) 

    from Nottingham , GB  on  September 28, 2007

    "Our stay was a birthday present for my 80 year old disabled and partially sighted mother. Room was perfect, close to reception and restaurant and the staff could not have been nicer and more caring." (97704202)

    Nice relaxed atmosphere. Hotel close to shops. Staff were absolutely excellent.

    Nothing major, but why no radio 4 provision on the television? I missed The Archers!

  • 5/10 Trevor ( Young couple) 

    from Long eaton , GB  on  September 27, 2007

    "We originally stayed at this hotel in August 2002 and found it to be value for money. Since then the room rate has increased considerably, and as the decor and service is exactly the same it is hard to see how such a large increase can be justified." (97574118)

    Near to the town centre

    The room was too hot without the window open, and as we were on the front the road noise was very loud (as were the skateboarders who chose to use the entrance stairs to the hotel for ramp practice at 3am in the morning!)

  • 8/10 Anonymous ( Mature couple) 

    on  September 27, 2007

    "On the whole the hotel was very good,we were very pleased with most things.The staff were nice and friendly." (97847200)

    convenient location,good parking, very good English breakfast,

    The shower in are bathroom was very poor-and there is no lift.

  • 7/10 Edward ( Solo leisure traveller) 

    from Princes risborough , GB  on  May 9, 2007

    I stayed in room 120; the route to the room was too torturous. The basin plug was not adjusted properly and the sink would not drain effectively. I think for the price, things like water, fruit etc might be included rather than having to upgrade to an 'executive' grade as was being advertised. Car parking was limited so there was some worry about being able to park if I left the premises with my vehicle.

    1 of 1 people found this review helpful:

  • 8/10 Mark ( Young couple) 

    from Caerphilly , GB  on  September 22, 2007

    Clean and bigger and more bigger than anticipated it would be.

    Decor was slightly out of date, but still of a good standard

  • 9/10 Rosemary ( Mature couple) 

    from Oldham , GB  on  July 19, 2007

    "Overall, a lovely hotel with friendly and helpfull staff. Restaurant food was of a very high standard and the location could not have been better for seeing the sights of Stratford. A very pleasant stay." (97477917)

    Very friendly hotel and to a good standard. Excellent location for sightseeing.

    Decor of the bedroom was a little dated, but nothing to worry about.

  • 9/10 Anonymous ( Mature couple) 

    on  July 3, 2007

    "Useful for a short stay in central Stratford. Clean spacious and comfortable rooms and friendly staff. Cooked breakfast was pretty average, scrambled eggs tasted reconstituted but there was plenty of choice." (99055513)

    We liked the spacious room and the main hotel areas. Also parking was useful and hotel very central.

    The bathroom could have been updated.

  • 8/10 Anonymous ( Mature couple) 

    on  June 25, 2007

    "The only criticism we had was that the bar was not staffed at 10.30pm and it took sometime before we could have a drink. There were several other customers waiting at the same time as us." (99255650)

    Lovely room

  • 7/10 Anonymous ( Family with young children) 

    on  June 12, 2007

    Upgrade available to an air conditioned room was great with 25 degree temperature.

    Having to go up and down 2 sets of stairs with luggage and 2 young children to get to the room.

  • 9/10 Claire ( Group of adult friends) 

    from Orpington , GB  on  June 10, 2007

    "Hotel was well located and pleasent to stay in with good parking and easy to find, located on the ring road in Stratford with less than a five minute walk to the shops and river. We had a really good sized room for our stay. It had great facilities and excellent power shower in the en suite. Bed was comfy and it was quiet at night even though we were near reception. Our room was opposite our friends which was requested upon booking. Very happy overall with the booking, service and accommodation." (99928380)

    large room with good facilities quiet and very close to town via short walk.

  • 10/10 Anonymous ( Group of adult friends) 

    on  June 8, 2007

    "Very enjoyable stay lovely friendly hotel. Can think of no negative's." (99254816)

    The convienience of the hotels situation in Stratford.

  • 8/10 Anonymous ( Young couple) 

    on  June 2, 2007

    Very close to the centre of Stratford on Avon with a good restaurant and bar.

    Unseasonable coldness meant the room was a little chilly in the afternoon.

  • 9/10 Anonymous ( Mature couple) 

    on  May 31, 2007

    "The location was central but a little difficult to get to because of the one way system in Stratford. otherwise it fulfilled our needs but the restaurant food could have been better overall" (99416936)

    It was clean, modern and relatively spacious

  • 10/10 Martyne ( Mature couple) 

    from Loughborough , GB  on  May 23, 2007

    "The location was perfect for visiting the shops and restaurants, accommadation was very clean and the breakfast first class. Staff very obliging and friendly." (99976952)

    Room was very clean, and the location was excellent very close to town centre

  • 8/10 Anonymous ( Mature couple) 

    on  May 22, 2007

    "General satisfaction with Hotel and services." (99024281)

    Location

  • 8/10 Thomas ( Mature couple) 

    from Bournemouth , GB  on  May 16, 2007

    "Generally, all very satisfactory. I'm a little concerned about the wear and tear on the carpets on the stairs in that accessing our room at the Grosvenor Stratford (203) via the stair case through the public bar showed the tread to be very thin - this could cause an accident and doesn't reflect well in terms of maintenance of the property. That said however, it didn't detract from a very good stay with pleasant staff and excellent food in the hotel restaurant." (99182407)

    Nice room, well ventilated

  • 7/10 Roger ( Mature couple) 

    from Ryde , United Kingdom;GB  on  May 1, 2007

    "Good service, reasonable breakfast and convenient location compensated for the rather unattractive room." (99588456)

    Conveniently close to town and theatres

    Room decor a mish-mash of styles, no duvet, limited TV channels.

  • 7/10 William ( Young couple) 

    from Preston , GB  on  April 27, 2007

    location and the character of the rooms/layout

    The noisy chavvy disco downstairs, the very hot room and the directions which the receptionist gave us to the racecourse on check out which were wrong..

  • 8/10 Richard ( Mature couple) 

    from Newton abbot , GB  on  April 25, 2007

    "This hotel is in a superb location for visiting Stratford on foot." (99216002)

    Quiet

  • 8/10 Anonymous ( Young couple) 

    on  April 25, 2007

    Generally nice hotel, room was a fair size.

  • 9/10 Anonymous ( Mature couple) 

    on  April 21, 2007

    Staff were pleasant and helpful, especially in the restaurant. Food was well presented and served.

    Car parking rather tight.

  • 10/10 Anonymous ( Young couple) 

    on  April 6, 2007

    "Reception staff were very friendly and welcoming" (99775464)

    Homely, clean crisp bed linen

  • 8/10 Herbert ( Mature couple) 

    from Wimbledon , United Kingdom;GB  on  April 2, 2007

    Good bedroom, everything worked, except the heating in the morning and the bedroom became too cold for us overnight.

    The heating in the room did not work in the morning and the room became cold overnight

  • 9/10 Tim ( Group of adult friends) 

    from Buxton , United Kingdom;GB  on  March 30, 2007

    "A very comfortable and welcoming hotel, convenient for all Stratford's many delights. Those more elderly or less active visitors would find the trek to the executive rooms daunting." (99011066)

    Size, cleanliness and quietness.

    Distance from main part of hotel.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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