St Giles Hotel & Leisure Club, London

Bedford Avenue, London, WC1B 3GH
3 star

Certainly the most central hotel in London, in the heart of the West End at the bottom of Oxford Street with the whole of London in close proximity. The hotel...

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Rooms from £75 (≈ $149) per night
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7/10 Overall rating

Category Average Rating
7/10 Check-in process
7/10 Your room
7/10 Working order of facilities / equipment
7/10 Order and cleanliness of the hotel
6/10 Performance of staff
7/10 Overall experience
7/10 Overall value for money
  • 7/10 Anonymous (Group of adult friends) 

    on  April 24, 2008

    "Overall this hotel was adequate, however I would not recommend it to those staying more than a night or two, and certainly not to light sleepers. My friend and I found the rooms extremely hot, even though we had no radiator on. There was no air conditioning, and as the windows only open a few inches, the air that gets into the room is very little. Outside many rooms on a particular side of the hotel there is some sort of ventilation system which is on 24 hours a day. It is extremely loud, and opening the window at night makes it all the worse. I am a light sleeper and found it impossible to get any rest because of this. The room itself was not large, but cosy and bright nonetheless, and the beds were very comfortable. There were plenty of spare pillows and blankets, and also lots of towels. The shower head is not adjustable, so this is a minus point for anyone who isn't 6'3, but that's just an observation. A point to note; if you don't plan on getting up early in the mornings, do remember to hang the 'do not disturb' sign on the outside of your door. Room service can arrive at a revoltingly early hour in the morning! There is a concierge service, but if you intend on calling for assistance with plans etc., I suggest leaving it before or after check in/out times, as they become manically busy. Staff seem friendly enough, although they don't always remember to restock the tea making facilities. All in all, I personally wouldn't return to this hotel because of the noise and heat factor, but perhaps guests who are used to staying in a big city would not notice this at all. It's a good place to stay for a night or two, but definitely not much longer than that. I expected more, judging from the first appearance of the plush entrance foyer, but it's close proximity to the tube and shopping areas make up for it. Happy holidays to all! :)" (97859779)

    Very central, close to tube station, close to shopping district/other amenities

    Rooms too hot, windows do not open very much, noisy ventilation system outside window

    9 of 9 people found this review helpful:

  • 9/10 Nicholas (Mature couple) 

    from Winslow , GB on  April 27, 2008

    "The room was clean and adequate but very small, but everything was there .Breakfast was very good but very crowded and some of the items were cold." (97902841)

    Clean and purposeful

    Rather on the small side

    4 of 4 people found this review helpful:

  • 10/10 Kevin (Family with older children) 

    from Worksop , GB on  May 21, 2008

    "Excellent value for money within easy reach of all attractions. Parking facilities excellent and a very cheap rate, £15 for 24 hours secure parking - How cheap is that!!! Have recommended this Hotel to all family and friends." (97505462)

    Excellent parking facilities with economic charge, within walking dfistance of all attractions & theatres

    1 of 1 people found this review helpful:

  • 7/10 Anonymous (Solo business traveller) 

    on  May 21, 2008

    Near to the city and the shoppingarea/restaurant area

    1 of 1 people found this review helpful:

  • 8/10 Matthew (Young couple) 

    from Walsall , GB on  May 19, 2008

    "Great hotel friendly staff would stay there again" (97210483)

    Great posiion for the underground and shopping

    1 of 1 people found this review helpful:

  • 8/10 Anonymous (Solo leisure traveller) 

    on  May 17, 2008

    "it was alright. i would love to come back again sometime." (97178001)

    friendly poeple relax, very central to all the establishments

    i was at at the sith floor end room and i could hear the buliders and at nite too.

    1 of 1 people found this review helpful:

  • 9/10 Annette (Mature couple) 

    from Milton keynes , GB on  May 9, 2008

    "very freindly staff and efficient check in and out" (97743338)

    central and easy to access

    room quite small

    1 of 1 people found this review helpful:

  • 8/10 Robert w (Mature couple) 

    from Qala, gozo , MT on  June 14, 2008

    "This is the third time that we have stayed at the St Giles and again the overall experience was nothing less than very pleasant." (97097981)

    Staff are polite and helpful, cleanliness of room not to be faulted, overall organisation is very good.

    The step down from the shower is rather high, making one feel that without something to hold onto could easily lead to a fall. We were disappointed at having to accept a smoking room on our first night, however it was corrected on the second day.

  • 8/10 John (Solo leisure traveller) 

    from Plymouth , GB on  May 8, 2008

    "The room was very small BUT comfortable, clean and quiet. It had all I needed for a short break." (97318127)

    Quiet and comfortable

    At times it seemed to take ages for the lift to arrive.

    1 of 1 people found this review helpful:

  • 9/10 Anonymous (Group of work colleagues) 

    on  June 11, 2008

    "Great centrally located hotel perfect for overnight stays or weekend breaks in London" (97195784)

    central location

  • 8/10 Anonymous (Solo business traveller) 

    on  May 3, 2008

    Location and helpfull staff

    Showhead not functioning to well

    1 of 1 people found this review helpful:

  • 6/10 Anonymous (Group of work colleagues) 

    on  June 9, 2008

    couldnt get the cold water to work in the shower

  • 2/10 Anonymous (Mature couple) 

    on  June 6, 2008

    "Very poor indeed" (97349082)

    Online booking efficient

    Extensive list. Generally very slow/poorly organised and pedantic. Booking in took ~45 minutes and so made us late for an evening appointment. Bureaucracy over procedure for using leisure club meant I was eventually unable to do so due to limited time (a mjor reason for choosing the hotel!).

  • 7/10 Anonymous (Group of work colleagues) 

    on  June 3, 2008

    "Reasonable value for money for central London location." (97301007)

    Good location, close to the Tube and central London.

    Breakfast quality poor.

  • 8/10 Satish (Mature couple) 

    from Peterborough , GB on  June 3, 2008

    "The Hotel is very clean and the staff are very friendly and welcoming." (97582319)

    Location of the Hotel is perfect for the Westend shows.

    The room was small.

  • 8/10 Sarah (Other) 

    from Stockton-on-tees , GB on  April 16, 2008

    "I booked your hotel as I wanted to be close to the Shaftsbury Theatre and Oxford Street. I personally dont think I could have chosen a better hotel, as the location was perfect and the facilities at the hotel were excellent." (97071186)

    The hotel was very clean and the staff were very friendly and helpful, the meals were delicious and very reasonable.

    There was nothing to dislike I would certainly recommend your hotel to everyone I know.

    2 of 2 people found this review helpful:

  • 9/10 Anonymous (Mature couple) 

    on  June 2, 2008

    "Very good, I would recomend people to book there " (97374211)

    The staff very helpfull, and the booking in a dream well done

  • 6/10 Anonymous (Solo business traveller) 

    on  April 21, 2008

    "A very well located hotel with fair sized rooms, quite." (97106118)

    Breakfast was of a poor standard for the price.

    1 of 1 people found this review helpful:

  • 7/10 Anonymous (Solo leisure traveller) 

    on  June 1, 2008

    "Room was functional, hotel was well-located for my purposes, and staff were helpful, particularly the concierge staff." (97751949)

    Room basically worked as needed, except that toilet-paper holder was broken. Coffee-maker in room.

    Drink machines on lower two floors would not take Pound coins; no apparent effort being made to fix them (desk staff said they "sometimes work"). Room was very small.

  • 8/10 Anonymous (Other) 

    on  April 19, 2008

    "Good quality, value for money central London hotel. Staff very pleasant and helpful." (97876368)

    Close proximity to centre of London. Functional

    Room was just a little too small. The bathroom was just too small to be functionaly comfortable.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous (Solo leisure traveller) 

    on  May 30, 2008

    "I would prefer to have my bill pre paid when I booked on line. This is the case with most on line booking. I only realised it was not paid a few days before I arrived at the hotel. I mentioned this to the check in clerk and he said a lot of guests make this same assumption." (97583940)

    Good

    Room had very little natural light, so was dark during daylight hours.

  • 9/10 Anonymous (Mature couple) 

    on  April 16, 2008

    "In general, our stay was pleasant and relaxed, in the heart of London. On our travels we always prefer non-smoking rooms." (97357059)

    A very comfortable and well located hotel.

    We would have preferred a non-smoking room, as requested.

    1 of 1 people found this review helpful:

  • 3/10 Helen (Group of adult friends) 

    from Tamworth , GB on  April 16, 2008

    the view from the room

    room not big enough, bathroom way too small.

    1 of 1 people found this review helpful:

  • 6/10 Andrew (Mature couple) 

    from Woodgreen , GB on  May 28, 2008

    "The check-in was a little slow and when we arrived at our room it was still full of someone else's bags. The staff were appologetic, and gave us another room straight away. The location was fantastic, we were able to walk to China Town for a meal and then onto the theatre and walk back again. The only downside was inadequate double glazing that let in a lot of city noise. We would book again, but next time we would ask for a room facing the rear rather than the front of the hotel." (97090529)

    Central Location, very reasonably priced

    Poor double glazing letting in a lot of city noise

  • 8/10 Anonymous (Group of adult friends) 

    on  May 28, 2008

    "Overall the hotel was excellent. Staff very pleasant. Rooms a bit on the small side. But the hotel was very central to where we wanted to get to." (97876754)

    The accomodation was right in the centre of town, easy to get to places.

  • 5/10 Anonymous (Solo leisure traveller) 

    on  April 6, 2008

    "The hotel was on the whole good. But when I arrived the reception was very busy and the person who dealt with me appeared to be just getting me through as quickly as possible. They were not friendly and not at all welcoming. My room was good but, the toilet seat was broken some off and some of the other fixtures in the bathroom were either not there or hanging off. The pay per view TV had a very poor reception and stopped working after 3 days." (97203170)

    The location of the hotel was ideal for me.

    Some of the staff and the state of the room when I arrived.

    1 of 1 people found this review helpful:

  • 4/10 Darren (Young couple) 

    from Manchester , GB on  April 5, 2008

    The St Giles Hotel had a lovely image and the concierge and an excellent demeanor.

    The level of customer service at the St Giles Hotel was shockingly poor. Staff were not well trained in how to talk to or treat the customer.

    1 of 1 people found this review helpful:

  • 7/10 Anonymous (Solo business traveller) 

    on  April 5, 2008

    "may stay again but would request a room away from busy street frontage" (97851824)

    Clean and excellent central location

    check in very slow (15 minutes)Room over looked Tottenham Court Road and although windows closed, very noisy, disturbed at 4-00am by shouting from the street

    1 of 1 people found this review helpful:

  • 9/10 Catherine (Solo leisure traveller) 

    from Sutton coldfield , GB on  March 28, 2008

    "This hotel was very busy but staff were helpful. It was right in the centre of town so for the price I expected to have a downside - but the downside could be coped with" (97469246)

    I thought my room was very clean and it appeared very cosy

    Didn't bother me too much but nighttime traffic at supermarket opposite was noisy - fortunately I could keep windows closed

    1 of 1 people found this review helpful:

  • 5/10 Anonymous (Same sex couple) 

    on  April 16, 2008

    "Did not realise that there would be steps to the reception. One of us was on sticks and this proved awkward." (97681132)

    Comfortable beds and good shower

    Extractor fan going all night and terrible smell of food when window was open.

  • 9/10 John (Solo leisure traveller) 

    from Alresford , GB on  April 15, 2008

    "I would definitely stay again due to location, price (although not cheap, is fair) and size of room, plenty of hot water and cleanliness. Staff are friendly." (97470426)

    Location, clean, comfortable

    Check-in process took 30 mins. Not a fault of the staff though (7 in attendance) but the que was lengthy. It was probably because it was Friday (people spending the weekend in London), London marathon runners booking-in?, large hotel with in excess of 600 rooms, and the fact that I turned up at 2pm, being the earliest check-in time etc. etc. I seem to have a problem with hotel showers. This one had a faulty join where the hose met the head. A jet of water was shooting in the wrong direction but it was only a minor irritation. I still got plenty on me. I should have mentioned it on check-out but didn't think of it.

  • 8/10 Gemma (Young couple) 

    from Bristol , GB on  April 15, 2008

    "Overall the hotel was in a perfect location, everyone was friendly and helpful, especially the concierge gentleman. The parking is ideal as it is below the hotel, and the price is not too steep. I would have liiked to have known that the hotel is located in the one way system as for an tourist it was quite hard to find. The directions need to include drivers. The hotel itself was ideal for what we needed which was just a bed, secure place to leave luggage and a secure parking space. I would definetley stay there again as i know it is ideally located in the heart of the nightlife." (97534161)

    I liked the fact that everyone was really helpful especially the concierge desk. The parking was £15 for over night, which i think is not too bad, knowing my car is safe at night. The location of the hotel was perfect as it is in the heart of bars and pubs and music venues.

    The room was a bit small for the price and the blinds were useless at keeping the light out. But all in all did the job we needed it for.

  • 8/10 Anonymous (Solo business traveller) 

    on  April 13, 2008

    "Good hotel for the location and in general quality hotel. I am not sure about it for longer stays." (97853326)

    Great location, clean, the room was ok, the beds are not so good ats least in the room I stayed in.

    Broken toilet seat and no Internet connection, It's 2008... Whent out and bought a 3G external modem and problem solved.

  • 3/10 Anonymous (Young couple) 

    on  March 7, 2008

    "THE NEXT TIME I WANT TO SEND MY DOG ON A HOLIDAY ST.GILES IS A MUST" (97838841)

    LOCATION

    DIRTY GRUBBY ROOMS AND GRUBBY BATHROOM INADIQUATE SHOWER PRESSURE THERMOSTATIC CONTROL NOT WORKING ON SHOWER

    1 of 1 people found this review helpful:

  • 4/10 Anonymous (Other) 

    on  April 12, 2008

    "Check-in machine didn't work, No room service, asked for a double bed was given twin. Room small and stuffy but very noisy when opened window. Seemed very pricey for what it was." (97856791)

  • 3/10 Brenda (Group of adult friends) 

    from Keighley , GB on  April 8, 2008

    CENTRAL

    STAFF NOT HELPFUL AT ALL HAD TO GET KEY REPROGRAMED EVERYDAY KETTLE NOT WORKING GIVEN ANOTHER NOT WORKING

  • 5/10 Anonymous (Group of adult friends) 

    on  April 29, 2008

    Smart reception area. Very good central location.

    Rooms require a little updating.

    1 of 2 people found this review helpful:

  • 8/10 Anonymous (Young couple) 

    on  April 2, 2008

    Clean functional room.

    Room was a little warm.

  • 8/10 Anonymous (Mature couple) 

    on  March 29, 2008

    "The website was sufficiently informative as regards accommodation and facilities and the location was ideally situated for London theatres etc. Our arrival and departure was handled speedily and efficiently." (97036178)

    Although compact it was comfortable, we liked having the bedroom and lounge as separate areas and all the accompanying facilities were fine.

    Not so much a dislike, but the shower cubicle could do with an upgrade.

  • 3/10 Anonymous (Solo business traveller) 

    on  March 25, 2008

    "Horrid" (97498773)

    Room tiny, no bath, very disappointing

  • 8/10 Silvio (Mature couple) 

    from Qwara , MT on  March 24, 2008

    The room was without heating the whole 3 nights we stayed. I reported and was told it would be fixed but it was never. We had to do with the portable heater. Not that good.

  • 8/10 Veronika (Group of adult friends) 

    from Kopervik , NO on  March 17, 2008

    it is very sentral to oxford street, and the shopping

  • 8/10 Adalheidur (Group of adult friends) 

    from Kã³pavogur , IS on  March 12, 2008

    "I've been in this hotel before so I knew what to expect and I came back - saying more than few words." (97832834)

    The Hotel is fine for a weekend stop - good location. Good staff and service.

    The rooms are rather poor.

  • 9/10 Anonymous (Group of adult friends) 

    on  March 9, 2008

    Good staff and a clean and well maintained building

  • 7/10 Dan (Family with young children) 

    from Kilkenny , IE on  March 5, 2008

    clean

    pool not children friendly

  • 5/10 Anonymous (Solo leisure traveller) 

    on  March 5, 2008

    It was in a good location to the Dominion Theatre which is why we were in London. Staff seemed helpful.

    The room was very small, although it had a small sitting room it was still very disappointing, We were told that if we had a smoking room it would be better quality, so not sure what a non smoking room would have been like! The bar was also vey small for the amount of rooms in the hotel.

  • 8/10 Anonymous (Solo leisure traveller) 

    on  March 5, 2008

    "Good price. Good Location. Good service at check in. Room ok for price. Would stay again." (97640585)

    Location. Early check in

    Noise during day of work taking place nearby but not a lot you could do about it I guess.

  • 8/10 Anonymous (Other) 

    on  March 1, 2008

    "Overall it did the job. Small weekend break, i wasnt paying top dollar so wasnt expecting it. Room was small and adiquate. Located right arounf the corner from tottenham court so nice and handy. Oxford street not far away either." (97796141)

    Reception area was nice.Staff at counter friendly. Concierge very helpful.

    Resturant closed on Sat????Stupid IMO. Area in which my room was located was either under repair or neglected! Lifts take FOREVER

  • 9/10 John (Solo business traveller) 

    from Sunderland , GB on  February 29, 2008

    "The hotel is ideally situated near underground stations and for theatres. the rooms are ideal for my requirements and the staff were very helpful and friendly. I have booked the hotel again for future stays." (97011407)

    Easily accessible from underground and the hotel was more than adequate for my purpose

  • 3/10 Joseph (Solo business traveller) 

    from Dublin , IE on  February 26, 2008

    "disapointing" (97306396)

    poor room layout, cold and noisey

    small roomlight switches on door frame, corridor was old and worn out.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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