Novotel London St Pancras, London

100 - 110 Euston Road, Camden, London, NW1 2AJ
4  

This contemporary Novotel in Central London is conveniently located within 5 minutes’ walk of Kings Cross and Euston Underground and train stations, and within ... more

 

£ Rooms from £99 (≈ $172) per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
8/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
9/10 Overall value for money
  • 9/10 Anonymous ( Mature couple) 

    on  July 9, 2008

    Nice open reception area with friendly and helpfull staff. Lovely bedroom and bathroom -liked the glass basin. Great location for onward journeys - close to the underground and train stations.

    1 of 1 people found this review helpful:

  • 9/10 Pamela ( Group of adult friends) 

    from Beverley , GB  on  July 8, 2008

    Check in, The staff and the room.

    could not get internet to work, but no big problem.

    1 of 1 people found this review helpful:

  • 5/10 Jacques ( Solo business traveller) 

    from Brussels , BE  on  July 3, 2008

    UPFRONT PAYMENT: I was requested to agree payment for the full amount of my stay (+ £50!!!) upfront, whereas usually hotels only take an inprint of the Credit Card and then you sign up for the final payment on check out. And usually, no £50 extra garantee is asked upfront. POOR VALUE FOR MONEY: The room was OK, but the bath room was below standard when considering the outrageous price of the night. I do not mind if everything is not perfect, but at least the price should be reviewed accordingly (i.e. downwards). I think that my stay was only worth half the price I actually paid.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Solo business traveller) 

    on  September 30, 2008

    Modern hotel with well designed and attractive guest rooms. Excellent location between Euston and Kings Cross Stations.

    High cost of Internet connection. Hot water not hot enough unless you rise early. Insufficient TV channels.

  • 10/10 Anonymous ( Solo leisure traveller) 

    on  September 15, 2008

    "Would not hesitate to stay there or recommend anyone else to do so.." (108095431)

    Very courteous friendly staff

  • 4/10 Anonymous ( Mature couple) 

    on  September 14, 2008

    clean room

    TV not working properly smoke smell came through the air vent

  • 10/10 Patricia ( Same sex couple) 

    from Stone , GB  on  September 11, 2008

    "The staff and hotel made a very wet weekend in London a welcome break." (107150878)

    The staff were incredibly helpful and the room excellent. Couldn't fault it.

  • 10/10 Anonymous ( Mature couple) 

    on  September 8, 2008

    "Throughly enjoyable - we would recommend the hotel without hesitation." (107234890)

    We had an excellent 2 night stay in the Novotel, London hotel. We found it very convenient for the tube and for the Eurostar which we boarded on the Monday morning (a three minute walk is just right at 6am in the morning). Our 14th floor room was beautiful with magnificent views (despite the weather). The staff were first class.

  • 6/10 John ( Young couple) 

    from Macclesfield , GB  on  September 1, 2008

    "Nice Hotel, Shame About The Noise." (107226076)

    Great View Of The City.

    Very Noisy Room. Not Informed Prior To Arrival That Building Work Is Going On Outside The Hotel, Very Noisy In The Early Morning From The Work. Also Windows Do Not Block Out The Traffic Noise Very Well And We Were On The 12th Floor.

  • 9/10 Anonymous ( Mature couple) 

    on  August 5, 2008

    "Staff friendly and helpful. Perfect for overnight stay and ideal location for Kings Cross/St Pancras stations." (99838546)

  • 8/10 Anonymous ( Mature couple) 

    on  July 29, 2008

    "value for money, everything you need." (97799423)

    clean, affordable, good location

  • 8/10 Anonymous ( Same sex couple) 

    on  July 7, 2008

    "Ok for a one night stay as location is good for Kings Crosss" (97500380)

    public areas in good order

    The finish in the bathroom was poor. There was a crack in floor (tile) and where a flush handle was ref itted or positioned there was a hole in the tile. bathroom size poor for executive room.

  • 7/10 Sian ( Solo business traveller) 

    from Harrogate , GB  on  June 26, 2008

    "This stay fell below the hotel's normal standard. " (99927933)

    Great and responsive staff. Nice hotel with good location and facilities. Rooms normally excellent but not on this occasion.

    Air conditioning did not work (pumped out hot air no matter how low I set the temperature and windows wouldn't open at all. I am claustrophobic and that combination of heat and airlessness meant I hardly slept at all. It wasn't possible to change the rpm as the hotel was full. . .

  • 9/10 Anonymous ( Young couple) 

    on  June 16, 2008

    "Excellent hotel, would definitely recommend it to others, can always have breakfast elsewhere." (97369811)

    Good, large room, with a very comfortable large bed. Quiet despite being located on a main road. Everything was clean and well furnished

    Breakfast too expensive

  • 9/10 Anonymous ( Mature couple) 

    on  June 16, 2008

    "very convenient + well appointed" (97758519)

    Proximity to St Pancras

  • 6/10 Anonymous ( Family with young children) 

    on  June 13, 2008

    "OK, but for the cost uninspiring. " (97297161)

    Tea/coffee provided mean and inadequate. Toilet roll holder broken. Glass door to bathroom eccentric. Shower complicated to use and not really very good. Hotel in general had no discernable atmosphere - it felt like a transitory stopping off point

  • 9/10 Anonymous ( Mature couple) 

    on  June 3, 2008

    "I would definately stay here again. I'm sure if I had reported the two defects above (which I would have done if I had been staying longer) the staff would have sorted it out." (97745921)

    Nice sized room which was clean and fresh Staff were efficient and pleasant when checking in and out My husband reported that the breakfast was excellent and the service good.

    Only one cup in room and the lamp on the desk didn't work.

  • 8/10 Anonymous ( Solo business traveller) 

    on  May 30, 2008

    Good sized room & bathroom. Clean and comfortable

    Noisy - on the first floor overlooking Euston Street

  • 9/10 Douglas ( Solo business traveller) 

    from Centurion , ZA  on  May 21, 2008

    Good size room & bathroom, comfortable bed

  • 8/10 Christopher ( Young couple) 

    from York , GB  on  May 21, 2008

    "The hotel is well sited for access to London from the North (and Europe): a couple of minutes walk from Kings Cross, St Pancras and Euston (terrific if you've got loads of shopping to take home). The staff are friendly, proffessional and obviously a well-trained and committed team. The room was comfortable, spacious and clean with views over Chalton Street and a large, comfortable bed. We were delighted to get smoking acommodation. The bathroom was modern, stylish with an excellent shower and bath. Temperature control in the room was also excellent. There's a nice little cafe on the ground floor where you can relax and wait for your train. The Shaw Theatre is part of the same building but while we were there it was just in rehearsal. They have a facility for leaving your bags after you've checked out, again terrific if you've got a lot of shopping to do!" (97165397)

    The staff, the location, comfort, not too pretentious!

    The courtesy tray of tea + coffee was a bit spartan, but the staff did say you can always ask for more. We slept really badly, but that's just us!

  • 9/10 Anonymous ( Mature couple) 

    on  May 9, 2008

    "PERHAPS HOW TO TELL NTHE DIFFERENCES IN TRAIN TICKETS.I KNOW THAT NOW" (97840710)

    IT WAS CLEAN AND THE RECEPTION AREA WS WELCOMING.I LIKED THE VIEW FROM THE SKYE LINE OVERLOOKING THE BRITISH LIBRARY AND THE VIEWING WINDOWS FROM MY ROOM. JUST PERFECT

    NOTHING I COULD COMPLAIN ABOUT

  • 8/10 Christian ( Solo business traveller) 

    from Barnsley , GB  on  May 7, 2008

    "very happy with my stay. clean modern hotel close to all amenities. great little indian restuarant just round the corner on duke st! try and get a high floor room if possible at the front - the views are excellent" (97306884)

    great looking, modern, clean hotel with friendly staff and good facilities

  • 8/10 Thomas ( Solo business traveller) 

    from Stockport , GB  on  April 28, 2008

    The hotel restaurant (Mirrors) food was excellent, although the menu was a little restrictive.

    The view from my 2nd floor window of the hotel plant rooms, etc., was not the best in London

  • 9/10 Patricia ( Solo leisure traveller) 

    from London , GB  on  April 7, 2008

    "The glass basin was a novelty..., staff were very helpful, I enjoyed my stay." (97786370)

    The room was very comfortable, well appointed and clean.

    No complaints whatsoever.

  • 9/10 Derek ( Mature couple) 

    from Abingdon , GB  on  March 29, 2008

    "Very impressed with level of service and friendliness of staff. Comfortable room and clean bathroom, which is very important." (97534876)

    Good service, friendly helpful staff, nice room and clean bathroom

  • 7/10 Anonymous ( Solo business traveller) 

    on  February 16, 2008

    "Everyhting was fine except that check in took a long time. This was because the staff checking me in was also answering the telephone. To have to listen to 5 phones calls during check in is a bit much" (97579107)

    room clean and comforatble

    nothing

  • 8/10 Anonymous ( Solo business traveller) 

    on  January 22, 2008

    "Overall very good, apart from the technical problems encountered with the TV/internet equipment" (97647257)

    good size room, well equipped, comfortable bed, nice bathroom.

    TV and email were not working

  • 8/10 Maria ( Mature couple) 

    from Herts , GB  on  January 8, 2008

    bathroom unsual with the glass fittings

    twin beds would have preferred double

  • 9/10 Adam ( Young couple) 

    from Derby , GB  on  December 12, 2007

    Accommodation is excellant quality and compared for the cost is exceptional compared to other London Hotels.

    Checking in was bit slow.

  • 7/10 Anonymous ( Solo leisure traveller) 

    on  December 12, 2007

    central location close to st pancras, confortable room, good service

    noisy air condition, matress quality only acceptable

  • 8/10 Michael ( Mature couple) 

    from Chapel en le frith , GB  on  December 5, 2007

    "Coach parties do tend to overwhelm the capacity of the hotel staff, whilst hotel does try and advise of busy times on in room TV delays and problems occur. when on the 8th floor, lifts in paricular were a problems when trying to cope with these coach party movements." (97047406)

    Good position for travel in London, staff very friendly

    evening buffet could do with more attention for both quality and replenishment

  • 5/10 Kathryn ( Solo leisure traveller) 

    from Hartlepool , GB  on  November 29, 2007

    "Nice hotel, pleasant staff but some points in the room which could have been made better i.e. maintenance issues." (97629981)

  • 4/10 Malcolm j ( Mature couple) 

    from Herstmonceux , GB  on  November 22, 2007

    "good location, pleasant staff but something is missing - I do not know what" (97400144)

    location

    room smelt of smoke (after July too)

  • 9/10 Anonymous ( Group of adult friends) 

    on  November 20, 2007

    "Overall it was a very pleasant experience, we were upgraded and had a room on the 14th floor with a fantastic view! The staff were all very helpful, especially concierge." (97456333)

    The bathroom, the shower in particular - fantastic! Oh and the lift with the panoramic view.

    Lack of plugs near to mirrors. My mum being ignored by one of the bar waiters which meant she had to ask for service.

  • 9/10 Anonymous ( Mature couple) 

    on  November 1, 2007

    "Member of staff on reception was exceptionally good at dealing with some very difficult customers. We were too late for dinner but I have eaten in the restaurant before and found the food to be excellent." (99780513)

    Good location

  • 8/10 Paul ( Mature couple) 

    from Crewe , GB  on  October 9, 2007

    very spaciuos

  • 8/10 Anonymous ( Mature couple) 

    on  October 3, 2007

    Good location, clean, modern hotel,

    slow room service

  • 8/10 Chris ( Family with older children) 

    from Mold , GB  on  July 24, 2007

    "There was a fire alarm at 2.20am and we had to evacuate the hotel. There was NO communication from hotel staff who all stayed inside the foyer for the hour and a half the guests were outside. There did not appear to be any organisation or any checks to ensure all guests were accounted for. This we found very worrying particularly as the capital is on red alert for terror attacks." (97001207)

    Large comfortable room and bed

    The pair of underpants sticking out from under the bed presuambly from a previous occupant. Very little toilet paper, it ran out after the first toilet use.

  • 7/10 Liebling ( Solo leisure traveller) 

    from Preston , GB  on  July 24, 2007

    "Hotel facilities and customer care good but unfortunately fire alarm woke us up from about 03.30 till early hrs and no compensation offered!!" (97121978)

  • 8/10 Simon ( Mature couple) 

    from Penrith , GB  on  July 24, 2007

    Good, clean accopmmodation. Concierge was excellent help.

    Airconditioning did not cool the room enough. The room we were initially offered had had a smoker in it despite it being a non smoking room

  • 7/10 Kerry ( Same sex couple) 

    from Bristol , GB  on  July 23, 2007

    "lovely staff and good furnishings, easily located and nice room" (99150665)

    comfy bed

    the pillows were uncomfy and the mini bar was stupidly expensive, ugly view from the window

  • 8/10 Anonymous ( Solo business traveller) 

    on  July 21, 2007

    Good quality within easy access of central London and mainline rail stations of Euston, St Pancras, and Kings Cross

  • 8/10 Mandeep ( Group of adult friends) 

    from Purley , GB  on  July 3, 2007

    "All Novotel hotels I have stayed at so far have been very nice and are a comfortable place to relax either overnight or over many nights. The cost of accomodation was very good, especially for a hotel in the middle of London's West End. All 3 rooms booked were excellent and the facilites were as I expect from any hotel I would stay at. Both my guests and myself were happy and I would always have a Novotel hotel ready at the top of my list wherever I am likely to stay." (99290280)

    Comfort & Cleaniness Of Novotel Hotels

  • 10/10 Sharon ( Young couple) 

    from Lancs , GB  on  June 28, 2007

    lovely size room. clean and nicely decorated.

  • 9/10 Alan ( Young couple) 

    from Leicester , GB  on  June 5, 2007

    "The scenic lift and view from the upper floors is lovely. Hotel was very modern and clean. Our room was large with kingsize bed. MP3 player can be plugged in to TV and the music is piped in to the bathroom. The area is very central and extremely convenient for trains. The bar is reasonably priced for the area and has a nice ambience. The concierge will securely store your bags after you check out until you require them. We'll be staying here again when we go to London" (99298224)

    The view and the modern, clean decor. Ask for a room on the higher floors when you book!

    Noisy maids talking in the wide corridor with little consideration to those in bed @ 8 a.m. The only minor annoyance of the stay.

  • 8/10 Anonymous ( Solo business traveller) 

    on  May 22, 2007

    Nice room (I was upgraded) and good gym, sauna and steam room.

  • 9/10 Anonymous ( Solo business traveller) 

    on  May 22, 2007

    very clean. very well equipped. close to station as stated which was important for me as, arriving alone later in evening, I would not be keen to walk far in area unknown to me. check-in extremely quick.

    desk staff a little tired- yawning while dealing with me! but did apologise.

  • 10/10 Anonymous ( Solo business traveller) 

    on  May 22, 2007

    "Restaurant meal was excellent. A preview of the menu a few days before would have been helpful." (99592177)

    PLeasant outlook with quiet room.

  • 8/10 Anonymous ( Young couple) 

    on  May 12, 2007

    "Very good ,will recommend to friends........good value for money" (99938398)

    Really good size room and especially the bed

  • 9/10 Graeme ( Solo business traveller) 

    from Road town , VG  on  May 8, 2007

    "good" (99850501)

    location and frendly staff

    lack of cleaner in room on one day.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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