Quality Hotel Cardiff, Cardiff

Junction 32/M4, Merthyr Road, Tongwynlais, Cardiff, CF15 7LD
3

Located just off junction 32 of the M4 and easily accessible from the A470, the hotel is conveniently placed for visiting Cardiff or exploring the south of Wale... more

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£ Rooms from £55 (≈ $101) per night
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7/10 Overall rating

Category Average Rating
7/10 Check-in process
7/10 Your room
6/10 Working order of facilities / equipment
7/10 Order and cleanliness of the hotel
7/10 Performance of staff
7/10 Overall experience
7/10 Overall value for money
  • 7/10 Anonymous ( Same sex couple) 

    on  August 12, 2008

    "fine for what it was. I got a good discount online otherwise i think the full price was rather expensive for room only" (108021635)

    good room plenty of parking easy to find

    no one on reception when we arrived just gone 10pm so had to wait a while

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  August 3, 2008

    "on most points the hotel was satisfactory." (107100445)

    restaurant facilities good and staff were very helpful and cheerful. choice of carvery was limited although the beef was excellent.

    noairconditioning during the very hot weekend. Lift broke down as we were checking out therefore we had no option but to carry our cases down the stairs. the reception were too busy to deal with the fault.

  • 3/10 Vinicius ( Young couple) 

    from London , GB  on  July 29, 2008

    i booked a double bedroom with DOUBLE BED, and they gave me a double bedroom with TWIN bed. The others bedrooms were crowed, so i had to sleep with my wife in two beds, without any discount!

  • 9/10 ( Solo business traveller) 

    from Worsley , GB  on  July 14, 2008

    "Good" (108099582)

    Best point - Friendly hard working staff Good food

    Very very very expensive wine

  • 6/10 Michael ( Mature couple) 

    from Welwyn garden city , GB  on  July 8, 2008

    "OK" (108046988)

    STAFF WERE CUSTOMER FRIENDLY

    SMOKE SMELL IN ROOM

  • 5/10 Christine ( Mature couple) 

    from Wallingford , GB  on  July 1, 2008

    "a 3 star hotel charging 4 star prices" (108010884)

    staff were friendly and helpful.

    hotel advertised as "10 minutes from city centre"- at least 20 minutes. hotel in need of a refurbish, rooms very basic and no extras eg morning newspaper, only basic toiletries (one bottle only in bathroom was for shower,shampoo and hand wash)

  • 7/10 Anonymous ( Solo business traveller) 

    on  June 2, 2008

    Staff were very friendly and helpful

    Room smelt damp, limited TV channels, food was awful for the price.

  • 6/10 Brian ( Solo business traveller) 

    from Glasgow , GB  on  May 30, 2008

    Location next to M4

    Room was no smoking but there was a smell of cigars in the room. I payed for 24 hours of wireless access but it did not work the next morning.

  • 7/10 Anonymous ( Other) 

    on  April 21, 2008

    "Whilst clean and comfortable, hotel generally could do with a facelift." (97160321)

    In easy reach of Cardiff town centre: warm and quiet. Good parking close to the front door.

    Lift not easy to find!

  • 8/10 Thi oanh ( Group of adult friends) 

    from Essex , GB  on  March 28, 2008

    "a good weekend break" (97740859)

    it was nice, the people were friendly and polite.the rooms suited our requirements such as space and facilities in room provided such as blow dryer and iron..

    we had to travel quite a bit to where we wanted to go but overall it was good

  • 7/10 Helen ( Mature couple) 

    from Stockton on tees , GB  on  March 26, 2008

    comfortable room, hotel centrally located,friendly staff. excellent swimming and leisure facilities all in the price.

  • 8/10 Anonymous ( Young couple) 

    on  March 25, 2008

    Location, Price, Near to local facilities

    Bathroom could have done with updating

  • 5/10 Colin ( Solo business traveller) 

    from Colchester , GB  on  February 14, 2008

    the room was cold complimentary items poor, the shower didn't work properly,

  • 8/10 Anonymous ( Group of work colleagues) 

    on  February 11, 2008

    location

    could do with a tlc

  • 8/10 Peter ( Solo business traveller) 

    from Glasgow , GB  on  February 9, 2008

    "Convenient for motorway for travel to Swansea, with easy public transport access from Cardiff Central rail station." (97445159)

    Good food at reasonable prices.

    I prefer hotels with character, and usually avoid booking into modern boxes to routine design

  • 9/10 Anonymous ( Mature couple) 

    on  January 15, 2008

    "this was the second time i have stayed at the same hotel" (97544935)

    the quiet environment, the facilities.

  • 6/10 Greg ( Solo business traveller) 

    from Fleetwood , GB  on  November 4, 2007

    There was no hot water in the morining for a shower even though I let the water run for 20mins.

  • 2/10 Anonymous ( Young couple) 

    on  October 24, 2007

    "I found the whole experience very poor, there was nothing to relate to the hotels name ie: quality , that i can put in this review." (99295411)

  • 8/10 Anonymous ( Group of adult friends) 

    on  October 23, 2007

    "The hotel had a good standard of cleanliness with efficient staff at the front desk. The room was spacious with a good ensuite shower room. I liked the option of a second pillow & the clothes hanging space. The bed was pretty comfortable (though could perhaps have had an extra blanket as it was a cold night & I also had to use a coat as a cover." (99036450)

    Clean, functional & good security when returning late at night

    Some of the other guests were noisy, but not the hotel's fault

  • 8/10 Anonymous ( Solo business traveller) 

    on  July 17, 2007

    Provided the facilities I required. The location of the hotel was perfectly situated and close to my company's offices.

    The temperature within the hotel was too high. Some of the public areas need a little attention/refurb.

  • 7/10 Anonymous ( Young couple) 

    on  July 11, 2007

    The proximity to Cardiff and the event we were attending. Good staff, good service.

    price

  • 8/10 Hilary ( Family with older children) 

    from Rhyl , GB  on  July 5, 2007

    "Overall a good stay. I have stayed in the hotel just a few weeks earlier and was pleased with the visit again." (97243950)

    Good facilities, close to motorway,light good sized room.Breakfast selection good

    One of the windows had a large crack in it. The room was too warm.

  • 2/10 Teresa ( Group of adult friends) 

    from Blandford, , United Kingdom;GB  on  July 4, 2007

    the attitude of the staff.very unhelpful

  • 5/10 Anonymous ( Solo business traveller) 

    on  June 30, 2007

    "not a good stay due to teh room being rather unclean" (99925740)

    location

    poor cleanliness

  • 8/10 Dua ( Group of work colleagues) 

    from Essex , GB  on  April 27, 2007

    quite location, cleanliness, nice food

  • 4/10 Anonymous ( Group of work colleagues) 

    on  March 24, 2007

    location, but nothing else

    Standard was quite poor of rooms and food. Other guests were discussing the poor choice and standard of the food over breakfast, which was not available until 7am

  • 7/10 Jason ( Group of adult friends) 

    from Wallington , United Kingdom;GB  on  March 1, 2007

    a bit noisy as above loading bay, free early morning wake up call

  • 6/10 Anonymous ( Mature couple) 

    on  February 21, 2007

    "I would like to have known more about the catering facilities i.e. what was available in the restaurant for breakfast, and if there was any alternative to the evening meal in the restaurant. I was also confused about payment. I was led to believe that I had paid in advance, but was asked on arrival to provide my debit card and pin number. and again on departure. I sincerely hopde that I have not been charged more than once. Even if I have not, it was not clear. My husband found on his visit to the spa that the hairdrier was broken." (99170255)

    It was reasonably comfortable with adequate tea/coffee facilities.

    The bathroom was cold and when I tried to use the shampoo it came away from the dispenser. There was also a broken hanger in the wardrobe.

  • 6/10 Anonymous ( Solo leisure traveller) 

    on  February 21, 2007

    "Good, mid priced, budget accomodation. Not flash or luxurious, but clean tidy and spacious. Breakfast finished at 10am on Sunday, which for those of us with raging hangovers was a little early. Went to the Village Hotel up the road for breakfast, which was still being served at 11.00." (99922915)

    Clean, tidy, spacious.

    Pay TV did not function correctly. Pressed INFo button and had nessage to wait while connecting, then error message telling me that could not connect. I have no idea whether I got through to the Pay TV or not.

  • 5/10 Jonathan ( Solo business traveller) 

    from Fleet , United Kingdom;GB  on  January 21, 2007

    "You are lucky to retain your star rating. I certainly would be embarrassed to attach a name like Quality to this hotel. I noticed that your public notices regarding H&S were adhoc and written by un-trained personnel. Many things did not function. Your staff were too few for meal service, 3/4 staff to service the evening customers was way short. I was pleased to leave to go to work. These things can be fixed if you commit to do it. I will wait until I see the changes. Respectfully, JSS a customer." (99080934)

    Near to my business venue

    Very poor meal, poor service. Room and corridor smelt terribly of damp and bacteria.

  • 6/10 Anonymous ( Solo leisure traveller) 

    on  January 17, 2007

    "Would like to have known about the late night party which kept me awake until approx 2.30am. Unmanned reception was also an annoyance. Otherwise a pleasant stay." (99012072)

    Good clean reasonably priced.

  • 8/10 Anonymous ( Mature couple) 

    on  January 4, 2007

    "Warm, clean comfortable rooms. Restuarant a bit expensive. Loveley warm pool." (99626750)

    Clean and modern

    Duvet too hot. Prefer sheet and blankets

  • 8/10 Ian ( Solo business traveller) 

    from Milton keynes , United Kingdom;GB  on  December 25, 2006

    Convenient Location, Quiet

  • 7/10 Anonymous ( Solo business traveller) 

    on  December 19, 2006

    The room in its self was fine, with everything in its place and was clean.

    The room had no heating apart from a small mobile pane heater which must have been an after thought, it was quite cold on entering the room and was not able to remove my jacket for a few hours, i know i paid a reduced rate of £65.00, however the room should still include central heating as in the other rooms. ?

  • 2/10 Ian ( Solo business traveller) 

    from Cambrdge , United Kingdom;GB  on  December 16, 2006

    The room stank, the bathroom was dirty, the windows were filthy and the handles did not work do you want me to go on........

  • 8/10 Carol ( Other) 

    from Brentwood , United Kingdom;GB  on  December 9, 2006

    "Room was a good size and the beds were comfy but we had no towels and although we asked for them didn't get them for four hours (we used the pool facilities). In the restaurant my daughter was served her starter(soup) which she ate and plate removed before I even got my starter, the rolls were stale and we were only given a choice of two deserts xmas pudding or profiteroles. I would stay at the hotel again but maybe would eat somewhere different." (99246750)

    location was great, nice to have a pool

    the food in the restaurant was not great and service in restaurant was haphazard

  • 9/10 Ian paul ( Mature couple) 

    from Caerphilly , United Kingdom;GB  on  November 29, 2006

    "it was a very pleasureable stay,and iwould reccomend it to friends and family" (99000881)

  • 9/10 Sandra ( Other) 

    from Romsey , United Kingdom;GB  on  November 16, 2006

    Clean and tidy. Comfortable bed. Good value for money.

    Could possibly had some vegetarian sausages for breakfast

  • 7/10 Anonymous ( Mature couple) 

    on  November 15, 2006

    Breakfast was of indifferent quality; had to ask for milk and fruit juice when they ran out.

  • 3/10 Anonymous ( Other) 

    on  November 11, 2006

    "for £95 i last stayed at novotel-at £85 you are overpriced for what you provide." (99147136)

    close to motorway

    not clean room,hotel appears shabby-

  • 7/10 Michael ( Mature couple) 

    from Cambridge , United Kingdom;GB  on  November 5, 2006

    "Reception staff were good and the hotel was warm, clean and comfortable. However, the breakfast was abysmal. The scrambled egg was wet and tasteless, bacon was thin and wet, sausages were the cheapest and nastiest I have ever seen and the tomatoes were tinned. Toast was brought on a plate and was limp and lifeless." (99210423)

    Bright clean room - comfortable bed - good bathroom facilities

    There was not any hot water in the morning for showering, water was luke warm at best.

  • 7/10 Anonymous ( Other) 

    on  November 3, 2006

    "Reasonably good value for money but hotel facilities could do with refurbishing and updating. Good out of town position with good local bus service into centre of Cardiff allowing us to save on parking." (99688546)

    Spa facilities

    General decor of hotel needs updating

  • 8/10 Glyn ( Mature couple) 

    from Rushden , United Kingdom;GB  on  October 18, 2006

    "Although I was happy with the hotel and service I would not rebook here due to the noise of people leaving the bar in the early hours. Which kep us awake. I feel the staff should have acted quickly to move these people on or at least ask them to keep the noise down." (3305478075)

    Ideal location to visit Cardiff

    Everything was great except that in the early hours of the morning there was a great deal of noise from people outside. This went on for some time and was rather annoying as we had an early start the next day.

  • 9/10 Jennifer ( Family with young children) 

    from Broxbourne , United Kingdom;GB  on  September 4, 2006

    "We stayed in a triple room which included a single bed and a double bed, the staff were friendly and helpful, the parking was good with designated parking for female guests which was reassuring. Despite being close to the motorway our bedroom was very quiet. The swimming pool and jacuzzi were small but clean. It would have been useful to know in advance that the pool was closed to children at 6.30pm" (3305287436)

    accommodation was clean and comfortable, plenty of fresh towels and good quality bed linen

  • 9/10 Philip ( Solo leisure traveller) 

    from Croxley green , United Kingdom;GB  on  September 4, 2006

    "I found your staff to be very welcoming. They were helpful & very pleasant. (The young lady who served me at reception on Friday morning could not have been more pleasant & deserves praise from her manager!) The public area downstairs (bar/restaurant/reception) was very attractive. Plenty of comfortable seats in this public area. It would have been nice to know the opening times of the swimming pool, sadly I arrived too late to use it. I would not hesitate to recommend this hotel, and I expect to stay there again." (3305295262)

    Warm. Comfortable. Spacious. Clean.

    Nothing!

  • 7/10 Janet ( Mature couple) 

    from Highfields caldecote , United Kingdom;GB  on  August 31, 2006

    "satisfactory" (3305252270)

    Convenient for motorway

    two guests but only one set of towels in bathroom

  • 7/10 Anonymous ( Family with young children) 

    on  August 19, 2006

    "Globaly we were satisfied." (3305055113)

    We liked excellent geographic situation of the hotel. We really appreciated swimming pool in the hotel.

    During the weekend some wedding were organize in the hotel, and it was noisy outside. We were waked-up many times. We dislike that it was not possible to go to the swimming pool with our kid after 6.30 pm

  • 10/10 Denise ( Young couple) 

    from Liverpool , United Kingdom;GB  on  August 2, 2006

    "Excellent value for money and only 20 mins from centre of Cardiff. Room very clean and fully equiped. Staff very polite and helpful. Excellent bar and restaurant. I would have no hesitation in booking this hotel again." (3304852069)

    Excellent value, great location and very helpful staff

    I didn't find any faults with the hotel

  • 5/10 Hayley ( Young couple) 

    from Watford , United Kingdom;GB  on  July 17, 2006

    it was quiet

    most of it, very old fashioned

  • 3/10 John ( Solo business traveller) 

    from Fareham , UNITED KINGDOM;GB  on  July 1, 2006

    "The hotel is looking very tired around the edges and is in need of some TLC. Everything else was fine apart from the dinning area, food was average." (3304917087)

    Nothing

    Whilst the hotel was very clean I felt it is in need of some refurbishment. Every thing in my room was worn as were most things in the hotel. The dinning area was very poor it was like eating in a large function room.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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