Radisson Edwardian Marlborough Hotel, London

9-13 Bloomsbury Street, London, WC1B 3QD
4 star

The delightful Radisson Edwardian Marlborough Hotel is set amidst fashionable Georgian Squares. The hotel is also surrounded by imposing university buildings an...

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Rooms from £70 (≈ $139) per night
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7/10 Overall rating

Category Average Rating
8/10 Check-in process
7/10 Your room
6/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
6/10 Performance of staff
7/10 Overall experience
7/10 Overall value for money
  • 5/10 Anonymous (Mature couple) 

    on  February 12, 2008

    "wouldn't stay here again!" (97373469)

    Central position

    Building work outside room, wans't told about this at time of booking, bathroom shower had tiles which were cracked and looking horrible, also brick dust on top of toilet roll holder and cistern, placement of chest of drawers in gap between bedroom and bathroom wasn't good and stuckout which meant you walked into it during the night on way to bathroom, bed seemed to be short and feet overhung the bottom - could be down to the size of pillows, room was hot and no way to open windows to allow for fresh air.

    2 of 2 people found this review helpful:

  • 8/10 Anonymous (Solo business traveller) 

    on  June 4, 2008

    "good" (97739862)

    Clean room, friendly staff

    construction works

  • 5/10 Anonymous (Solo leisure traveller) 

    on  June 3, 2008

    "Fine on my own, but if I'd taken my wife she would have been disappointed." (97830398)

    Hotel was central and very cheap. It was clean and ideal for just sleeping in.

    My room was amazingly hot and the windows wouldn't open.

  • 2/10 George (Mature couple) 

    from York , GB on  May 29, 2008

    "Why take bookings for a hotel with no facilities . An absolute nonsencce." (97538308)

    It was abuilding site!!!!!!!!!!!!!

    The noise dust and no facilities. I am sure it will be very nice when finished. A true spanish experience in London!

  • 3/10 R (Young couple) 

    from Gosport , GB on  May 28, 2008

    "It would have been nice to be told that half of the hotel was not available for use, as i would have made my booking elsewhere." (97168330)

    location

    in process of renovation- no information beforehand, no discount.

  • 3/10 Anonymous (Solo business traveller) 

    on  April 12, 2008

    "The staff were in general very helpful, especially the staff at breakfast, and the breakfast was good. The furnishings are in a poor state of repair, particularly the bathroom. The general condition of the hotel requires improvement/updating. I would not want to stay at this hotel again anytime soon." (97438804)

  • 3/10 Joe (Family with older children) 

    from Cork , IE on  April 7, 2008

    location

    hygiene standarda in bathroom very poor needed good cleaning tiles toilet and very rundown overall

  • 7/10 John (Solo business traveller) 

    from High shann , GB on  March 1, 2008

    "A good hotel with friendly staff that needs a refurb and at £111 (paid) per night does not offer VFM against the nearby Jurys or Thistle when looking at the rack rates of each hotel." (97720966)

    Central location.

    Room needs a refurb and windows were difficult (if not impossible) to close so noisy. Bar area dated.

  • 4/10 Martin (Young couple) 

    from Farnham , GB on  February 12, 2008

    "We knew that there was some building work going on but the extent of it was unbelievable. The whole hotel was being re-furbished and there was no where nice to relax. In my view the hotel should not have been open" (97602467)

    Central location

    It was very shabby, room was dirty, poorly fitting curtains, intermittent hot water, shower was a dribble, very noisy in the corridor, lift did not work. All this in addition to the building work that was going on.

  • 6/10 Francis (Solo business traveller) 

    from Livingston , GB on  February 5, 2008

    "reasonable value for money" (97208388)

    spacious

  • 8/10 Tamsin (Young couple) 

    from Huddersfield , GB on  January 24, 2008

    Helpful staff.

    The room was very hot!

  • 8/10 Nicola (Family with older children) 

    from Sheffield , GB on  January 23, 2008

    Location

  • 4/10 Jackie (Young couple) 

    from Knaresbrough , United Kingdom;GB on  January 4, 2008

    "If any building work was been carried out or scaffold was in use at the hotel. That maids would not be banging on the room door every 45 mins from around 8.00am on new years day morning!" (99825948)

    lobby and reception staff were excellent. spacious room.

    beds were 2 single mattresses put together, lights didn't work, radiator heater didn't work, building work going on was not mentioned. was disturbed three time by maids early in the morning, key card didn't work correctly

  • 6/10 Vanessa (Young couple) 

    from Colchester , GB on  December 29, 2007

    "I accept for this location the room rate we got was probably good, however given I have stayed in other RE hotels I was disappointed with the room we got at this one. My feeling after the stay was that I would have got a better quality room if I had stayed at a travel lodge." (97862512)

    The shared areas of the hotel were nicely furbished and clean.

    Our room was very small and in need of redecoration particulalry the bathroom. The shower attachment sprayed water all over the place from the join with the taps. We had no view at all from the window due to scaffolding boards. Bar was closed.

  • 4/10 Tanya (Mature couple) 

    from Chertsey , GB on  October 2, 2007

    room was in poor decorative order and fittings/fixtures out of date.

  • 5/10 Anonymous (Mature couple) 

    on  September 26, 2007

    non english speaking staff .very difficult understanding what receptionist was saying

  • 6/10 Paul (Mature couple) 

    from Kings lynn , GB on  July 20, 2007

    Clean and comfortable

    The hotel 'blurb' said all rooms had air conditioning - ours did not! Luckily the window did open.

  • 6/10 Tamsin (Family with older children) 

    from Truro , GB on  February 19, 2008

    "We were charged for the minibar when we did not even open the door or drink a cup of coffee or tea. It was very convenient for the theatre and central for the rest of our needs. The hotel lobby and the dining room were very cold." (97143975)

    Comfortable. Chairs and beds ok. Good thick curtains.

    Bath tap and overflow dripped. We tried to shut it but were not strong enough. Scaffolding all round the hotel. The room was very dark; the lights might have been eco-friendly but did not provide adequate light.

    1 of 2 people found this review helpful:

  • 8/10 Hennie (Group of adult friends) 

    from Corby , GB on  July 18, 2007

    it was clean and staff very helpful

  • 6/10 Ian (Mature couple) 

    from Warrington , GB on  June 21, 2007

    "Having travelled very early from the North of England, we were delighted to be able to gain access to our room earlier than dictated as we were attending a wedding that started at 12.00 noon. However the room was very small (for a double) and we were disappointed not to be asked if the accommodation was satisfactory or if, having changed our clothes for the wedding, if we required an improved accommodation facility." (99450251)

    Central location. Reasonable quality hotel

    Room too small. Heating uncontrollable

  • 5/10 Thomas john (Solo business traveller) 

    from Nr. wrexham , GB on  June 16, 2007

    No airconditions, lighting poor for PC work, wireless internet not working

  • 7/10 Mark (Mature couple) 

    from Canterbury , GB on  June 2, 2007

    "Nice hotel which we would have enjoyed much more if it were not for the few but niggling shortcomings of our room. Bed was very comfortable and once I had opened the windows and got the temperature down, we had a good night's sleep." (99689130)

    Off the main street so relatively quiet for a London hotel. Staff were friendly and polite. Overall nicely appointed hotel.

    Room was very warm and dark. Struggled to open bathroom window. TV remote did not work very well and buttons were worn.

  • 7/10 Anonymous (Mature couple) 

    on  May 29, 2007

    "size of room ended upgrading room" (99139127)

    location

    decor ( suppose its down to taste also its was the edwardian)

  • 7/10 Anonymous (Mature couple) 

    on  May 18, 2007

    "It would be nice too now that we needed an adaptor. Please by some new softer madrasses!!!! It would make the stay much more comfortable." (99815181)

    It was good

    The madrasses in the bed was too hard. The preasure on the water was too low in the shower.

  • 6/10 Anonymous (Solo leisure traveller) 

    on  May 17, 2007

    "no comment" (99661983)

    location

    I was not empress with my room or the leisure facilities

  • 9/10 Samantha (Young couple) 

    from London , GB on  April 14, 2007

    "The hotel is in the best location one of the nicest looking hotels in the area and the wow factor is carried on from the outside to the lobby and bar area, finished with a clean comtempory modern style. booking the room was easy and gave you the great option of paying on check out so no problems with electron cards. the rooms are a great size, clean and well furnished. the fan was a great help as the rooms get very warm and the secondary glazing made the room really quiet. my only let down was the bathroom, it just was not up to standard with the rest of the hotel, a chipped toilet miss match tiles and a generally grubby feel. it was also no very clear as to weather breakfast was included within the room price or not. but otherwise a great experience and would definatly do it again hopefully with a nicer bathroom next time." (99420123)

    The check in was easy, lobby area and bar were clean and modern. a Generally amazing fanish a definate wow factor Fantastic location and the staff were really helpfull

    the bathroom needed attention, miss match tiles and a generally dismall feel.

  • 5/10 Anonymous (Other) 

    on  April 7, 2007

    "i read other customer reviews and what was said is absolutely correct. public areas very high standard rooms not so good. the room service was awful after 3 attempt to get the breakfast that we ordered we gave up trying to get it right.pricey food." (99234850)

    it was a lovelly old hotel which was kept up to a high standard in the foyer/lobby and public area.

    the room service was absolutely awful which was a great shame as it marred a good break.

  • 8/10 C (Young couple) 

    from Co.dublin , IE on  March 30, 2007

    we had asked for an extra 3 hours stay because of a late night clubbing,and we were disturbed twice,with someone walking into the roomwhich woke me and my partner up... not to mention the privacy..

  • 5/10 Anonymous (Young couple) 

    on  March 28, 2007

    "Would be nice to confirm a non-smoking room beforehand. Room was bareable. Tiny room but served the purpose. London is expensive and the location was good but you expect more for the rack rate. Thankfully we only paid half." (99628358)

    Location great. very nice bathroom, clean, late checkout

    Given a smoking room as non-smoking were unavailable,but people behind got a non-smoking room. not very personable staff.

  • 5/10 Anonymous (Group of work colleagues) 

    on  December 22, 2006

    The lime scale rim around the water line in the toilet wasn't very pleasant and the overall decor of the bedroom and bathroom is in desparate need of attention.

  • 6/10 Elaine (Solo leisure traveller) 

    from Bicester , United Kingdom;GB on  July 17, 2006

    "Whilst foyer of hotel was grand, staff very smart and professional, I was disappointed with the small, dim and jaded, un-air conditioned room. Staff were great, but room was less so!" (3305027430)

    Ideally located - 2 minutes walk from Tottenhan Court Tube Station. Easy to find. Check-in and check out smooth and quick - no queues.

    Disappointingly small and jaded room ... I had associated Radisson with luxury ... will no longer do so.

  • 8/10 Marian (Other) 

    from Poole , United Kingdom;GB on  June 30, 2006

    "Description was acurate. Location was great, a 5 minute walk from the theatres. Would like to have known that no bath robe was provided. Otherwise, fantastic stay and would use again." (3304895832)

    Clean, comfortable, spacious room. Comfortable bed with clean comfortable bedding. Excellent, friendly staff who are both helpful and efficient. Would certainly use again. Location was great.

    Window was right by the heating ducts which were quite noisy all night, and made the room extremely stuffy. As there was no air-con this was quite uncomfortable. The windows are old style sash windows that would not stay open.

  • 7/10 T (Group of work colleagues) 

    from Dublin , Ireland;IE on  May 24, 2006

    "Hotel is in a great location. Rooms are nice if a little small. Service in the bar was slow but staff were friendly." (3304647638)

    Location was great

    Lifts didn't work

  • 8/10 John (Mature couple) 

    from Leigh-on-sea , United Kingdom;GB on  May 24, 2006

    "ok" (3304690217)

    comfortable

    no air conditioning

  • 8/10 Stephen (Mature couple) 

    from Epsom , United Kingdom;GB on  April 25, 2006

    "The hotel had impressive quality and character. Room service was efficient and the quality of the food excellent. The staff struggled to provide information on theatre locations because they lacked maps, or transport information such as where the buses went - this is essential for a central hotel. Lighting in the bathroom could be improved. I would have liked the internet to have told me what films were showing the week I was staying" (3304321160)

    The quality of the furnishings combined with their ingenuity in design to make maximum use of the space - how I imagine a luxury yacht would be designed. The quality of the food was excellent

    Lighting in the bathroom, particularly over the mirror, was very poor

  • 9/10 Anonymous (Mature couple) 

    on  April 23, 2006

    It was just what it was meant to be & near to the theatre and other central venues

    Extortionate price of breakfast

  • 8/10 Anonymous (Mature couple) 

    on  April 19, 2006

    "The name (somewhere) of the hotel gives a clue to its nature - Edwardian. This suggests, (and it would have been a disappointment if it were not), a slightly old-fashioned but comfortable decor in which one could feel at home and not intimidated. Having stayed in Radisson Hotels elsewhere, (Melbourne, Aus., and Dallas?) I expected a good level of comfort and service and was not disappointed. And the rate, £88 per room was very attractive, particuarly given its proximity to the West End and to Hakkasens restuarant, which was our destination that night." (3304525380)

    It was comfortable in an old fashioned sense. It was not sterile and soulless. Room was spacious. Service in the lounge/bar was good. Windows could be opened to get ordinary fresh air; an interesting view from the window

    Small things - hooks off curtain in bay window, no appropriate instructions for working the shower, Four Seasons music on a loop was a bit annoying, toilet cistern was cracked.

  • 7/10 Mark (Young couple) 

    from Watford , United Kingdom;GB on  April 10, 2006

    "Staff were helpful, the overall appearance of the hotel was very clean. Our room had an ajoining door to another which was locked but we could easily here the people next door. This was very annoying." (3304405356)

    location, clean room

    overall appearance of hotel, especially room looked a bit dated. Could do with modernising.

  • 7/10 Jacques (Solo business traveller) 

    from Eindhoven , Netherlands;NL on  April 1, 2006

    staff

    install air conditioning

  • 9/10 Peter (Mature couple) 

    from Guildford, , United Kingdom;GB on  March 21, 2006

    "The hotel is in a convenient and central location for shows, shopping, and restaurants. The staff were very helpful and courteous, and after checking out we were allowed to leave our luggage in the hotel while shopping." (3304372608)

    The room was very spacious, the bed comfortable, and everything was very clean and tidy.

  • 9/10 Martin (Young couple) 

    from Poole , United Kingdom;GB on  February 21, 2006

    "The hotel is very easy to find from the nearby tube station, it is right in the heart of theatre land (very handy!) The staff were friendly and helpful during check in and the overall impression upon arrival is extremely pleasant. We stayed in a double room which is a decent size, very clean and comfortable. We did not use the restaurant but did visit both bars which are relaxed and charming. The drinks are not cheap but, in comparisson to other hotels, are quite reasonable. I would highly recommend this hotel and would be happy to stay again myself." (3304202710)

    The Hotel was very clean and well presented, the staff professional yet friendly and the rooms were of excellent standard. I would definately stay there again.

    We were only there for a short stay but could not find fault with any of the experience.

  • 9/10 David (Mature couple) 

    from Gloucester , United Kingdom;GB on  February 21, 2006

    "All facilities were accurately depicted on the internet" (3304259646)

    General presentation of the hotel - bar restaurant facilities

    None

  • 8/10 Ryan (Young couple) 

    from Bicester , United Kingdom;GB on  December 31, 2005

    "It would of been nice to of known activities in the local area and distance from the hotel." (2995654)

    The location was very good. The decor of the hotel was lovely.

    Our bathroom wasn't quite up to standard.

  • 9/10 Michael (Young couple) 

    from Dunstable , United Kingdom;GB on  October 12, 2005

    "This is a very pleasant hotel and situated in a fantastic location for the theatre, shopping and nightlife. My girlfriend and I were impressed with the service and room amenities, and found our stay to be very nice. A shame we didn't have time to visit the bar and restaurant." (2778146)

    Very pleasant and quick performance from the staff. Stunning decore. Ideal location for everything.

    Overall room decore could be improved. After taking in the lobby and hallways I found the room to be abit dull in comparison.

  • 9/10 Simon (Young couple) 

    from Halstead , United Kingdom;GB on  June 4, 2005

    "The Radisson Edwardian Marlborough is a beautiful hotel and the service we received from the staff was absolutely first class. The main reason for our stay was to visit the National Portrait Gallery (the wife wanted to see the David Beckham video of him sleeping!!) and also to be within walking distance of Covent Garden and the shops. The hotel certainly met our requirements. One negative comment about our stay, was the noise from either refrigeration units or extractor fans in the surrounding buildings at the rear of the hotel. The staff did try their hardest to find us another room, but as the hotel was close to being fully booked, only twin rooms were available and not suitable for us. We finally got to sleep at 05:30AM, when tiredness got the better of us. If you can sleep through a constant humming noise, then I would highly recommend the hotel." (2254424)

    Large room (deluxe double), excellent service and being close to Covent Garden and the National Portrait Gallery.

    Sound Proofing !

  • 8/10 Christine (Solo business traveller) 

    from Middlesbrough , United Kingdom on  May 14, 2005

    location

    breakfast not included in price

  • 9/10 Anonymous (Mature couple) 

    on  January 23, 2005

    "The encounters with staff from maagement to cleaners were universally pleasant, helpful and welcoming" (1804382)

    conveniently situated,clean,pleasant and welcoming

  • 8/10 Mehmet emin (Mature couple) 

    from Gaziosmanpasa , Turkey on  January 7, 2005

    Everything was good. We have experienced no problems. Especially the breakfast was excellent.

    Our room was a little bit small. There was no room for two armchairs

  • 10/10 Anonymous (Mature couple) 

    on  January 2, 2005

    "The staff at the Marlborough were without exception the pleasantest and most helpful we have ever encountered. Nothing was too much trouble. Our folding bicycles were stored in their luggage cupboard without demure and problems accessing the internet produced knowledgable assistance. Choosing a de luxe room was only done due to the good deal obtained on the internet, but being there for two nights it made all the difference. We could have swung a cat.... just !!" (1768831)

    for a de luxe room it was not overly large but spotlessly clean and with all the bits, including thick towelling dressing gowns and lots of bathing goodies, replenished each day.

    Room outlook was onto a central air shaft so no view

  • 9/10 Val (Group of adult friends) 

    from Mansfield , United Kingdom on  December 15, 2004

    "The staff were all very helpful and attentive from the check in desk to bar to breakfast staff. The hotel and room was very clean and the beds/pillows very comfortable I would like to have known that dressing gowns were provided, so I needed have bothered with my own. The location is good for Oxford St/Regent St shops and the theatres. It is in easy walking distance of Covent Garden." (1583736)

    Central to area we like to be Close to shops, theatre and Covent Garden

    Internal glazing did not stop traffic noise. A bit warm in room and corriders

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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