Rutland Square Hotel (City Centre), Nottingham

St James's St, Nottingham, NG1 6FJ
3 star

The Rutland Square hotel is centrally located in the historic Notingham: The caves and the stories of Robin Hood. The hotel has an unobstructed view of Nottingh...

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£ Rooms from $74* per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
7/10 Your room
8/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 3/10 Anonymous (Group of work colleagues) 

    on  July 21, 2008

    "Poor customer care and inadequate/poor room facilities" (108007708)

    Some staff are in much need of customer care training and rooms were very hot and some facilities didn't work ie a flushing toilet that wasn't fixed even after being reported.Hotel parking is not adequate (approx 10 places) and alternative parking is expensive - NCP Car Park.

    1 of 1 people found this review helpful:

  • 10/10 Anonymous (Mature couple) 

    on  April 15, 2008

    "The area, parking, facilities, service and facilities were excellent and I look forward to staying there again soon." (97594698)

    Clean, tidy, well presented and most comfortable.

    2 of 2 people found this review helpful:

  • 10/10 Brian (Young couple) 

    from Cinderford , GB on  July 24, 2008

    "Everything was Excellent!!" (108030363)

  • 10/10 Jim (Mature couple) 

    from Halifax , GB on  July 19, 2008

    "Overall I am very satisfied with my stay. Excellent room, good food, convenient location with parking provided outside Hotel at £5.50 compared to £15 in NCP. If I stay in Nottingham again it will be the first Hotel I try." (108067277)

    Very nice large double room in excellent condition. Good food, covenient location close to city centre yet with parking provided.

    Difficult to criticise. Only points I can think of are: No radio on TV channels and one light bulb faulty in room. Worst issue was the wine was served not chilled in restaurant, but the food was excellent both in the evening and superb breakfast. Staff were polite and helpful.

  • 9/10 Anthony (Family with older children) 

    from Doncaster , GB on  July 16, 2008

    Poor wine stock - only seemed to have had one bottle of each.

  • 8/10 Anonymous (Young couple) 

    on  June 15, 2008

    central position clean good parking

  • 8/10 Anonymous (Mature couple) 

    on  June 8, 2008

    "Overall good" (97013867)

    Staff. Room size. Location.

    Small bathroom. Bendy plastic toilet seat. Hairdryer not working.

  • 10/10 Gwendolyn (Solo leisure traveller) 

    from Edinburgh , GB on  May 30, 2008

    "Fantastic! It was a convenient and relaxing place to say. I enjoyed it very much." (97639052)

    The staff were welcoming, efficient and approachable. They were efficient and patient at even the busiest times. It was good to have a full-sized hairdryer in the room, and not one of those awful wall-mounted ones. The room service breakfast for £3 was excellent value and very good (and was delivered precisely on time). It is an excellent location for events in the city centre, and at the Arena.

    The bedding smelled slightly of cigarette smoke.

  • 9/10 Karen (Young couple) 

    from Great yarmouth , GB on  May 13, 2008

    Staff were friendly and helpful especially concerning directions and locations. The food was excellent and so was the choice.

    The only thing I could fault was the shower leaked and kept going from hot to cold !! If we had been staying longer than one night we would have reported it.

  • 8/10 Anonymous (Mature couple) 

    on  May 10, 2008

    "Good service, great location, cheap parking subject to be available, good bar prices, nice helpful staff, poor tv picture. we will return to this hotel in the summer" (97437795)

    The hotel gave us a free room upgrade and made us very welcome

    the wallpaper had started to peel, it could be restuck using a good quality border paste

  • 7/10 Mark (Group of adult friends) 

    from Sheffield , GB on  April 23, 2008

    "Weather parking was secure or not." (97335174)

    Good value since so close to the center

    Room A little small and having to pay extra for parking

  • 10/10 Janine (Young couple) 

    from Newcastle-under-lyme , GB on  April 22, 2008

    "All in all a very pleasant stay. We will hopefully visit Nottingham again soon as we enjoyed the tourist attractions and nightlife. We will definately consider this hotel the next time we stay." (97862244)

    The hotel was gorgeous inside and out. It was ideally situated close to the city centre but there was no traffic noise. The staff were very welcoming and efficient. The breakfast was very good for the money and set us up for the day. Had a private car park right next to the hotel.

    There was a noise on the top floor of, what we thought, was the main air conditioning unit. The car park costs £5.50 a day but that is still alot cheaper than the local NCP car parks.

  • 7/10 Sue (Mature couple) 

    from Tonbridge , GB on  March 26, 2008

    proximity to city centre warm!! good breakfast

    Room was small and tired looking

  • 9/10 David (Solo business traveller) 

    from Taunton , GB on  March 16, 2008

    "The restaurant served the best stake I have EVER tasted. - Highly recommended" (97683966)

    Excellent location and parking. Remember that Parking in centre of Nottingham is like gold

  • 8/10 Anonymous (Solo business traveller) 

    on  March 12, 2008

    Cleanliness

  • 5/10 Anonymous (Mature couple) 

    on  March 11, 2008

    "The hotel is in a good central location but our room was overloked by a concrete multilevel car park. Our room looked tired, we arrived tired at 2100hrs so was not busy at that time and we were not tempted to try the bar as no buzz going on. The soft bed did not suit us and the room was not as expected for a superior room, but it was fairly cheap - I wish I had taken a more expensive hotel." (97250175)

    Room sold as superior at extra cost. Bed too soft, went down in middle we are 8 Stone and 13 Stone so not huge people. No bath in a superior room. The sink was cracked. Breakfast OK, but plates are cold for hot breakfast - no plate warmer, no fried eggs just scrambled, I could no doubt have asked for a fried egg but I did not have time. Initially charged for two car parking spaces, I only checked in with one, it was quickly rectified. The reception and waiting staff were pleasant.

  • 9/10 Anonymous (Solo leisure traveller) 

    on  March 5, 2008

    "Excellent I could not fault anything about my stay." (97915279)

    Centrally located, value for money and friendly staff.

  • 7/10 Jamie (Solo business traveller) 

    from Preston , GB on  March 4, 2008

    location

    the damned toilet seat!

  • 9/10 David (Solo business traveller) 

    from Ipswich , GB on  March 4, 2008

    "Excellent value, take the dinner bed and breakfast option the food and service was brilliant" (97544117)

    Good central position, excellent staff

    Nothing

  • 9/10 Ian (Mature couple) 

    from Ruislip , GB on  March 3, 2008

    Internet price very fair, general appearance of hotel and performance of staff.

    Shower water temperature too hot. Contols not working sufficently. Interior bathroom door damaged.

  • 8/10 Mary (Group of work colleagues) 

    from Norwich , GB on  March 2, 2008

    "The booking process and accommodation and facilities were very good but the breakfast was very poor in comparison to other hotels that I have stayed in. I travel around on business quite a bit so have a wide experience of hotel facilities." (97370291)

    Everything was good

  • 6/10 Anonymous (Solo leisure traveller) 

    on  February 16, 2008

    "The hotel is well placed for Nottingham's town center during the day and it's pubs and clubs at night. There's even a nightclub right next door. Breakfast was hot and well presented, but the mushrooms came from a tin (bit of a no-no) This is the first hotel that I have ever stayed in where I was asked to pay for my room in advance and had to pay for my room service up front because I didn't pay by credit card. This is a shame, as this is generally a nice hotel and it's staff are very friendly and helpful." (97082475)

    The staff were friendly and helpful.

    The room was a bit hot. It had no A/C just a radiator. Temp could only be controlled by opening the window.

  • 9/10 Stephen (Solo business traveller) 

    from Arnside , GB on  November 15, 2007

    "This was a very good value stay, including (excellent) dinner, bed and breakfast, in a substantial and competent city centre hotel. Staff were unfailingly friendly and helpful." (97213844)

    Well appointed, with plenty of storage and desk space

    Basin tap rather unwieldy and tended to splash user!

    2 of 2 people found this review helpful:

  • 8/10 Jean-marc (Solo business traveller) 

    from Edinburgh , GB on  February 11, 2008

    "Excellent staff at the reception! Very nice/friendly/warm. Top service and one of the best welcome I've ever had. Genuine & very charming reception staff. Thank you very much!! Will recommend the hotel to my colleagues." (97543565)

    central location

    not very efficient staff for breakfast at the restaurant. Not very helpful when arriving in the first morning i.e no one indicating where to sit when there is a sign telling to wait.

  • 10/10 Anonymous (Solo business traveller) 

    on  November 13, 2007

    Good sized room with a clean and tidy appearance. I was upgraded at no additional cost . This hotel was great value for the money.

    Long narrow corridors to get to room .

    2 of 2 people found this review helpful:

  • 7/10 Anonymous (Solo leisure traveller) 

    on  February 6, 2008

    Central. Inexpensive. Accessible

    Room very cramped in bathroom and taps not working properly

  • 8/10 Anonymous (Mature couple) 

    on  February 4, 2008

    "I think we had sufficient information before booking and there was no nasty surprise on arrival. The staff were very pleasant and helpful and for an overnight stay we could not fault the hotel. If we were staying at a hotel longer I would always select one with a swimming pool, but this was not a criteria on this occasion." (97127492)

    Good size room nicely furnished

    En suite was shower room and no bath.

  • 9/10 Margaret (Solo leisure traveller) 

    from March , GB on  January 23, 2008

    "Hotel was very clean, the staff helpful and courteous. Central to town." (97860610)

    As a woman travelling on her own to attend a concert in Nottingham the hotel was ideally placed, had parking and was very comfortable. I will certainly use again.

  • 10/10 Peter (Solo business traveller) 

    from Reigate , GB on  January 21, 2008

    very good value for money

    room was too hot and there was a lot of external noise when the room was open

  • 8/10 Anonymous (Solo business traveller) 

    on  January 19, 2008

    "Can't really add to the above. Was impressed though by the half board deal. The food was good and so was the service." (97968445)

    Good value for money; good, central location; smart hotel

    Small point: shower tap came off Smallish point: toilet seat wouldn't stay up Bigger point: needed thicker, warmer bedding

  • 7/10 Anonymous (Young couple) 

    on  January 12, 2008

    Location and breakfast

    have to pay for carpark

  • 8/10 Chris (Group of work colleagues) 

    from Northwich , GB on  January 12, 2008

    Good value for money

  • 5/10 Anonymous (Solo business traveller) 

    on  January 12, 2008

    The room had plenty of tea and coffee facilities, fairly comfortable bed

    The room was in dire need of refurbishment. The sink mixer tap was stiff and ended up soaking my trousers. The toilet seat wouldn't stay up.

  • 7/10 Anonymous (Young couple) 

    on  October 31, 2007

    good size room with nice decor

    noisy residents in early hours of the morning

    1 of 1 people found this review helpful:

  • 8/10 Anonymous (Family with young children) 

    on  January 7, 2008

    the fact that it was so central to the city and sights.

    would have preferred a duvet.

  • 8/10 Anonymous (Same sex couple) 

    on  January 3, 2008

    The foyer and the size of the room

    The cleaning staff are noisy and inconsiderate when cleaning rooms in the morning.

  • 10/10 Lorraine (Family with young children) 

    from El campello , ES on  December 21, 2007

    One of the best hotels i have ever stayed in.

  • 10/10 Duncan (Young couple) 

    from Leeds , GB on  December 13, 2007

    "I can only say that I will be booking again when I come to Nottingham next month" (97583865)

    Clean, tidy, comfortable - friendly staff, good bar, good food, good location

    Nothing

  • 9/10 Anonymous (Solo business traveller) 

    on  December 5, 2007

    nice big room.

    Sometimes in the restaurant there were no salt or pepper on the tables. any of the tables

  • 6/10 Geoffrey (Mature couple) 

    from Douglas , GB on  December 3, 2007

    "I wish I had known that the noisy side was next to a multi storey car park and the rear of pubs with recycling bins. I would have prefered to be on the road side (which is usually the noisy side) otherwise the location was ideal, the hotel excellent, and service exemplorary" (97339677)

    The room itself was nice. Controls over the heating level, Very central for town. The staff were very helpful, especilly Skye (I have no other name) when we were late for breakfast on the last day.

    The extactor fan (if there was one)for the bathroom did not work. So no smells/humidity was taken away. We had requested a quiet room: The room itself was quiet within the hotel but there was a LOT of noise from beyond - recycling of glass from nearby pubs/hotels etc.

  • 9/10 Sarah (Young couple) 

    from Newcastle under lyme , GB on  November 29, 2007

    "After reading some bad reviews I was unsure whether to book a room or not, but glad i did, it was just right for what we wanted, not far from the train station and to Rock City where we were going. Room needed a bit of sprucing but quite adequate for one night stopover. Breakfast was great choice of everthing available. We will use again next time we go to Nottingham." (97484453)

    Easy to find, car park, next entrance hall to hotel oh and breakfast.

    Room could maybe of done with a lick of paint, but fine for what we needed.

  • 9/10 Joanne (Young couple) 

    from Leicester , GB on  November 29, 2007

    "The stay was excellent, the staff were always friendly and helpful and eager to please. The hotel was warm, excellently located and convenient for what we wanted." (97983938)

    It was excellent value for money and great location

    The hotel is a little shabby round the edges eg some cracked tiles and mildew in the bathroon

  • 8/10 David (Solo business traveller) 

    from Bury , GB on  November 20, 2007

    Room was comfortable

    Slightly on the small size. Walls thin ie could hear neighbours.

  • 7/10 John (Solo business traveller) 

    from Ilford, essex , GB on  November 20, 2007

    "Breakfast was poor now that the full english buffet has been replaced by one you have to order. Overall quite good value for money but seemed better on previous stays. Hotel is in a central location close to train station, not overly easy to find first time though." (97382862)

    The free upgrade to a room with a jacuzzi and four poster bed

    Surroundings did not seem as clean as last stay at hotel

  • 4/10 Yvonne (Mature couple) 

    from Liverpool , GB on  November 15, 2007

    "Overall the size of this particular room was smaller than we had expected and in our opinion better suited as a singleroom (as it was difficult to walk around the bed.) We thought the room decor shabby,the toilet flush poor and the sink mixer tap abit hit and miss. This was not off putting for one night but would not have been acceptable to us for any longer. In addition we thought the corridor was shabby and immediately disappointing to see upon leaving the lift, particularly after such a nice hotel entrance and efficient greeting by staff." (97038497)

    Hotel frontage and Reception/lounge and dining area are very well presented. Hotels own carpark is ideal. Breakfast was good. Hotel is very well sited for Restaurants, Night Life and Shopping.

    Room size is small. No iron or board in the room, you needed to ask if one was required.   

  • 8/10 Anonymous (Mature couple) 

    on  November 6, 2007

    Good value for money and very central.

    Very small room and toliet lid would not stay open (hit sink counter at awkward angle.)

  • 5/10 Mandy (Young couple) 

    from Bletchingley , GB on  November 2, 2007

    "Average room in a good location. Reasonable price, courteous staff." (97125434)

    great service in the hotel. well mannered staff.

    we were charged for arking about 4 pounds - a bit cheeky i think considering the room was 70.

  • 5/10 Sharon (Mature couple) 

    from Plymouth , GB on  October 31, 2007

    "although the hotel itself was clean, cheerful and central and good value for money and we were refunded in full, unfortunately fellow guests were intolerable and no sleep or peace was had all night. Bed far too small and covers likewise so fairly uncomfortable in bed. Maintenance badly needed on shower and taps. Would not recommend it unfortunately because of noise otherwise if shower had worked would have been happy with economical priced accommodation." (97232255)

    tea making facilities.

    bed too small, door knob and shower broken. taps very hard to turn on and off. very very noisy guests.

  • 8/10 Anonymous (Mature couple) 

    on  October 31, 2007

    "Very well positioned hotel, close to all of town centre. A bit quiet on atmosphere at weekend. Excellent food in restaurant" (97589083)

    Quiet room with plenty of space

    Mould around bath, poor TV reception, very quiet bar with slow service at times

  • 9/10 Anonymous (Family with young children) 

    on  October 31, 2007

    "The tea adn coffee making facilites in the room were very good, and the staff were very helpful. The breakfast was excellent, but rather spoiled by a group of young men on the next table in the restuarant who were obviously suffering the effects of the night before and one in particular was swearing loudly." (97913411)

    The service and the facilities were very good. The room was clean and well stocked. There was enough room for our toddler to sleep at one end of he room and for us to be able to have the bedside lights on in order to read without disturbing him.

    There was a lot of noise during the night from local clubs or pubs.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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