Thistle Birmingham City, Birmingham

St Chads, Queensway, Birmingham, B4 6HY
4 star

This hotel is situated on the edge of the business quarter and a short walk from the International Convention Centre and the renowned Bullring Shopping Centre. ...

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Rooms from £35 (≈ $69) per night
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7/10 Overall rating

Category Average Rating
7/10 Check-in process
7/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
7/10 Overall experience
8/10 Overall value for money
  • 7/10 Anonymous (Solo business traveller) 

    on  June 13, 2008

    "OK. The room was quite small and I could hear everything that was going on in the rooms next to me. Goog location for my stay this time and freindly staff." (97973797)

    Friendly approachable staff, cleanliness good. Food lovely too.

    My TV had no remote control, the arial was faulted. My bed was so hard I didn't sleep (I requested an extra duvet for comfort but never got it!). The breakfast was rather delayed, I had to wait to be seated, then wait once seated for the food to be put out thus makig me late.

  • 10/10 Anonymous (Group of work colleagues) 

    on  May 31, 2008

    "Lovely friendly hotel." (97938559)

    Friendly staff.

    Not a bad point just the fact we wanted to have a drink when we got back from a night out to find the bar closing. The staff were not impolite at all we just thought the bar would be open later.

  • 9/10 Anonymous (Solo leisure traveller) 

    on  May 28, 2008

    "The staff are very helpful, friendly, and very efficient. The room was clean and functional. I would recommend this hotel to anyone. It's within walking distance of the Bullring and the Birmingham New Street train station. It's on a main road, but I couldn't hear anything in my room. All round good place to stay." (97809773)

    It had everything that I needed.

    The buzzing light in the bathroom, and no SKY.

  • 10/10 Michelle (Other) 

    from Rugeley , GB on  May 21, 2008

    "On arrival at hotel the check-in staff were extremely efficient and helpful. I asked for a taxi to be booked for the next morning and also a wake up call and throughout booking in process staff were always smiling and nothing was to much trouble. We were given a map and staff explained how to get to town centre. Room was excellent value for money. Food excellent. Room service excellent and a bonus not having to pay for extra tea coffee facilities in room, room service happy to bring anything needed. Nice to see named brand coffee, tea, hot chocolate & fresh milk upon request for tea making facilities. Overall excellent stay wish we could have stayed longer." (97690755)

    Staff were excellent especially check-in staff. Extremely helpful & efficient

  • 10/10 Lee (Young couple) 

    from Corby , GB on  May 15, 2008

    "This hotel is very good value for money, Very clean and modern, Friendly staff and good location. Would recommend to anyone and will definatley use again." (97734051)

    Everything

    Nothing, Was really pleased with it all.

  • 6/10 Christina (Young couple) 

    from Beckenham , GB on  May 8, 2008

    "Overall, for the money i paid, it was ok. i would be very very dissapointed if i had paid a penny more as i have stayed in nicer thistle hotels for the same price." (97109470)

    The breakfast was great value for money

    The bathroom was not in great repair and needed a complete refit.

  • 10/10 Tina (Young couple) 

    from Leicester , GB on  May 8, 2008

    the location to the bullring and the carling acadamy.also the cleaness and price of the hotel .

    nothing a great stay.

  • 8/10 Anonymous (Group of adult friends) 

    on  May 8, 2008

    "The hotel was good value for money, right next to police hq, so felt secure walking back to it at night, I would stay there again." (97628439)

    It was nice, comfortable and the staff were friendly and helpful.

    The breakfast was ok, but not the best breakfast I ever had.

  • 9/10 Anonymous (Solo business traveller) 

    on  April 28, 2008

    "Excellent" (97021704)

    Very friendly staff!!!! alot of help and v friendly! Wil stay there again because of this!!

    Few things in room was't working- the kettle and light beside bed

  • 9/10 Anonymous (Solo business traveller) 

    on  April 16, 2008

    Convenient. Friendly welcome on arrival from reception staff. Walking distance into city centre.

  • 8/10 Anonymous (Solo leisure traveller) 

    on  April 10, 2008

    Clean and good price

  • 10/10 Anonymous (Solo leisure traveller) 

    on  April 3, 2008

    One day all hotels will be like this

    Leaving

  • 9/10 Charlotte (Young couple) 

    from Newtownards , GB on  March 27, 2008

    "Enjoyed our stay, very reasonable at £55 including a nice cooked breakfast. Handy to the city, staff helpful and we loved our upgrade to a suite!" (97586225)

    We got to our room to discover they had put us in a suite! It was great! We had our own living room separate to the bedroom which was great to chill out in and get ready. Was a great bonus to our stay!

  • 9/10 Anonymous (Mature couple) 

    on  March 26, 2008

    very clean

    very uncomfortable bed

  • 8/10 Christopher (Young couple) 

    from Leicester , GB on  March 11, 2008

    Large room (Disabled room)

    the tap constantly leaked and were not plumbed in properly - £2 for a game of pool is quite frankly a rip-off and the drinks and food prices in the bar were to expensive (Although the quality of the food was very good)

  • 7/10 Jeff (Solo business traveller) 

    from Wadhurst , GB on  March 11, 2008

    "Convenient location for those with a car who are unfamiliar with driving in Birmingham. Unfortunate that the sign on the front of the building is in a state of disrepair which belies the higher standard within." (97881175)

    Generous size single bed, view across the city, cleanliness, all staff were courteous.

    The remote control for the television was missing, traffic noise (although this was only with the window open.)

  • 9/10 Anonymous (Solo business traveller) 

    on  January 29, 2008

    Grand. Clean. Good value for momey.

  • 4/10 Anonymous (Young couple) 

    on  January 12, 2008

    overall the hotel was clean and tidy and it was also close by to the city centre.

    there was no hot water and when reported to reception reply was that as the hotel was not busy the boiler was set on low so the water was only luke warm.

  • 10/10 Anonymous (Other) 

    on  January 10, 2008

    "On the whole, great value for money and ideal for an overnight stay. The staff were very helpful in assisting with special requests." (97451734)

    Room very clean and a decent size. Beds comfortable. Bathroom looked new and shower had decent pressure/was hot. Location excellent - very close to city centre.

  • 5/10 Nicholas (Solo business traveller) 

    from Swansea , GB on  December 11, 2007

    "If a water main had not burst, this would have been a pleasant stay in a well located hotel. As it was, I ended up attending a training event unshaven, unwashed and uncomfortable. Not their fault, but the subsequent offer of a 25% discount wasn't adequate, however as I was running to a tight schedule I was not able to take the matter up at the time." (97603382)

    The bed was comfortable, and the air conditioning effective.

    Desk light did not work. No cold water in the evening, and neither hot nor cold water in the morning. it was not possible to make coffee, nor to shave, shower, nor flush the lavatory.

  • 8/10 Anonymous (Mature couple) 

    on  December 10, 2007

    The room smelt as if it had been occupied by smokers. Non smoking rooms would be preferable.

  • 7/10 Stephen (Solo business traveller) 

    from Swansea , GB on  November 22, 2007

    "Overall this is a good (but basic) hotel. My room was very small and very basic. The room was over heated and uncomfortable. Water for the bath/shower was not hot (warm). The furniture was broken and had no mini bar in the room. The quality of the picture on the television was poor. The room its self was very clean and sleepable. The staff at the hotel were very friendly and helpful. Even though this hotel was very basic, I would return again if necessary." (97154134)

    A central hotel just off the M5. Modern reception area and dining room/bar. Linked carpark facility with 40% discount.

    Water for bath/shower was not hot. Room very small (even for a single room) Broken draws. No Mini Bar Hot room, no self control heating. Poor picture on television.

  • 5/10 Anonymous (Solo business traveller) 

    on  November 3, 2007

    The room was dirty, dusty wardrobe and pubic hair around the tapes

  • 8/10 Daniel (Solo leisure traveller) 

    from Harlow , GB on  October 18, 2007

    "location relative to stations would have been good - I arrived at New St, would have been better at Snow Hill" (97259533)

    Nice decor

    No clear ice facilities, couldn't find how to adjust aircon/heating

  • 9/10 Anonymous (Group of adult friends) 

    on  October 17, 2007

    "I was very pleased with the accommodation apart from the comments above re the bathroom. The room was spacious and very well equipped. it even had a nice view of the cathedral opposite!" (97286342)

    ironing board and iron. hairdryer. comfortable bed.attractive soft furnishings. large bath towels. adequate storage space.

    no shelf in the bathroom to put toiletries and makeup no separate shower compartment

  • 8/10 Anonymous (Solo leisure traveller) 

    on  October 17, 2007

    "Comfortable and reasonably priced for a short stay. Convenient for centre of town. Staff friendly and efficient." (97302016)

    Room was comfortable for one person

    Bar was not very inviting.

  • 7/10 Anonymous (Other) 

    on  October 17, 2007

    "noisy - woke by cleaner on sunday morning cleaning the room next door there was loud music playing all morning outside the room very poor walking directions very out of date decor" (97697819)

  • 10/10 Andrew (Group of adult friends) 

    from Oxford , GB on  October 17, 2007

    "The prices were what I associate as reasonable for accomodation (ie cheap in comparison with others) The staff were quick about a replacement kettle and the night reception just as quick about attending to my needs. All in all I had a pleasant stay and intend to return, and have already spoken highly of it to friends. Excellent facilities. (16 October 2006, twin room)" (97778203)

    The environment created for my arrival at The Thistle Birmingham were helpful focussed staff on reception, and a delightful ambience to the room : classical music playing, a welcome message on the television screen and beautiful tidy furnishings.

  • 9/10 David (Solo leisure traveller) 

    from Ebbw vale , GB on  October 16, 2007

    "Checking in/out was done very swiftly and efficiently. All the staff I encountered at the hotel were very helpful and courteous. Overall, a very enjoyable experience'" (97902702)

    The bed was very comfortable and sizeable. I found the room very quiet

  • 8/10 Chris (Young couple) 

    from St peter port, guernsey , GB on  July 27, 2007

    "Other than dislikes all was very good. However I will not stay again due to the above unless it's winter when I'd be happy to stay." (99672319)

    Staff very helpful & good bar. Quiet neighborhood.

    The bed was not comfortable & there was no aircon, with the windows opening only partially... Hot & sweaty nights for the wrong reason...

  • 7/10 Anonymous (Solo business traveller) 

    on  July 19, 2007

    Excellent breakfast buffet

    Smell of stale cigarette smoke on the fifth floor. Noise from other guests.

  • 4/10 Frances (Mature couple) 

    from London , GB on  July 9, 2007

    "The room was smelly, the shower was really poor, hardly any pressure, not what I expected at all!" (99065153)

    everything

  • 9/10 Anonymous (Group of work colleagues) 

    on  July 2, 2007

    "Confortable stay in a well managed hotel." (99421643)

    Very comfortable bed

    Parking was a worry as so open but seemed safe enough.

  • 6/10 Anonymous (Same sex couple) 

    on  June 27, 2007

    Room was too hot, with no air conditioning

  • 8/10 John (Other) 

    from Harrogate , GB on  June 12, 2007

    "Hotel was clean and comfortable. Staff were helpful and welcoming. Breakfast however was very poor. Breakfast was buffet style self service but cold which was very disappointing as i like my cooked breakfast to be fresh and hot. We had breakfast at 0900am so not sure what time it had been prepared. When i requested special K cereal they were unable to provide. The fruit salad was stewed. I expected better for £12.50." (99642250)

    Accomodation was comfortable and had good facilities such as tea making facilities and ironing board

    Accomodation was comfortable but required air conditioning facility due to heat. Toilet seat was broken.

  • 3/10 Farzana (Other) 

    from Leicester , GB on  June 5, 2007

    "i wouldnt stay there again!" (99371653)

    Nothing

    room service, old deco in the rooms, no air con, too hot, when we left window open it was too noisy outside. the food was awful at the hotel...

  • 3/10 Milan (Solo business traveller) 

    from Leicester , GB on  May 15, 2007

    Location

    Room, Size, value for money, Staff lack of knowledge

  • 9/10 Anonymous (Solo leisure traveller) 

    on  May 4, 2007

    "Surprising value and charm for this unassuming hotel." (99576487)

    Greeting

    Barman

  • 8/10 Anonymous (Group of work colleagues) 

    on  May 2, 2007

    Staff were helpful and it was in good location to access ammenities

    would have prefered to pay less money but who doesn't!!

  • 7/10 Kieron (Solo business traveller) 

    from Hemel hempstead , GB on  May 2, 2007

    It was clena and tidy, had good facilities and had some great food.

    The wait at reception, only 1 staff memeber on duty was very frustrating, however the young gentleman behind the desk was very pleasant and is a credit to your hotel.

  • 7/10 Antonia (Other) 

    from Gwersyllt , United Kingdom;GB on  April 14, 2007

    "I brought this matter to the attention of the person who booked me out and, as a gesture of goodwill, I was not charged for our breakfasts. On that basis, I would use the hotel again." (99969059)

    Friendly staff. Clean room.

    One of the single beds was very squeky and I suspect that one or more of the legs was loose. The other, a spring was poking through the mattress.

  • 2/10 Anonymous (Group of adult friends) 

    on  April 11, 2007

    The service was terrible, the staff were very rude and did not seem to know what they were doing.

  • 10/10 John (Same sex couple) 

    from Glenrothes , GB on  April 11, 2007

    good performance of staff excellent room and value for money

  • 7/10 Anonymous (Mature couple) 

    on  April 9, 2007

    "The front desk was very helpful but could not speak or understand English well. We are from America so do not have a strong ethnic accent of any sort but found communication a bit difficult, specially on the phone." (99567288)

    Convenient location to downtown Birmingham and train station.

    Certain aspects of the room.

  • 9/10 Danielle (Same sex couple) 

    from Stockton-on-tees , GB on  April 4, 2007

    very clean and staff very helpful

    some facilities old fashioned, eg hairdryer, kettle etc need updating

  • 8/10 Anonymous (Other) 

    on  March 20, 2007

    "My stay was for business and pleasure and the hotel was fine for both.The staff where very helpful and I enjoyed my stay." (99470157)

    It was very friendly and homely the food was a bit on the expenses side especially the breakfast when all I wanted was a drink toast and fruit but the standard was good.

    The only down side was the building and road works being a lady on her own I found that I didn't feel like walking into the city centre at night.

  • 9/10 Ian (Solo leisure traveller) 

    from Dublin , Ireland;IE on  February 14, 2007

    "Very nice staff, especially the bar guys/girls that gave us drink late each night." (99354436)

    Clean, good facilities, good location

  • 8/10 Ian (Group of work colleagues) 

    from Castletown , United Kingdom;GB on  February 13, 2007

    "The hotel is at the edge of the centre of Birmingham. I found it hard to find initially - not helped by extensive roadworks currently going on near the front" (99631945)

    Good sized room

    Slightly noisy but not too bad

  • 9/10 Benjamin (Young couple) 

    from Cannock , United Kingdom;GB on  January 17, 2007

    "very impressed with the hotel, great view over birmingham and very friendl staff. would definately stay again." (99784235)

    Location, cleanliness, staff, relaxed atmosphere.

    paying to park, rooms a bit small.

  • 7/10 Carol (Solo business traveller) 

    from Cricklewood , United Kingdom;GB on  January 16, 2007

    "When I arrived the computer system was down and staff seemed thrown by this. I had to wait around while a room was allocated and then when I got to the room found it was a non-smoking one despite having asked both when booking and when checking in for a smoking room. This meant I had to return to reception and then wait again as the computers had come back online in the meantime. There was no information in the room about choices of food available downstairs just a very poor photocopy for room service. As room service had an additional £5 charge (unusual - why not just absorb into prices) I decided to eat downstairs but it was unclear that bar food was available so i ate in the restaurant. This took longer than I would have liked as I had work to do." (99724941)

    Table and chair in room, separate from the dressing table. This gave me space to work

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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