Alton Lodge, Chester

78 Hoole Rd, Chester, CH2 3NT
2  

Chester's Alton Lodge, which has recently been refurbished throughout, is an established family run hotel. Easy to find on Hoole Road, the 1st hotel ... more

 

£ Rooms from £50 (≈ $88) per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 9/10 John edward ( Group of adult friends) 

    from Burnley lancashire , GB  on  November 8, 2007

    "the hotel was very clean. the staff were all very pleasent and friendly. food was very good, we had breakfast and evening meals. good location. the only thing that lets it down is the rooms need updating. but that said we would book a weekend break again. thankyou to all your staff" (97319569)

    esay parking and axcess to room as it was on the ground floor

    the room itself needs up grading

    2 of 2 people found this review helpful:

  • 7/10 Anonymous ( Solo business traveller) 

    on  June 15, 2007

    "I would stay here again, I would just bring some ear plugs for the traffic noise" (99235160)

    It was okay value for money, everything you would expenct for £40

    My room was really hot (it had been a hot day) and with the windows open the traffic noise kept me awake

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  June 14, 2007

    Good location, easy to find.

    We asked for a no smoking room, and although the room had a no smoking sign in it, it reeked of stale cigarette smoke. The shower was OK but it could have been better.

    1 of 1 people found this review helpful:

  • 8/10 Ruth ( Mature couple) 

    from Cannock , GB  on  October 7, 2008

    "Good" (107383425)

    Overall service received was very good - will certainly visit the hotel again

  • 10/10 Nicola ( Young couple) 

    from Wirral , GB  on  June 13, 2007

    "Nothing, went on web site and read up on it. It was better than expected. Felt really at home!" (99648179)

    The surrounding location, very friendly and welcoming. Very relaxing and private.

    Nothing!! Except the drinks were slightly expensive but the rest out wayed that!

    1 of 1 people found this review helpful:

  • 10/10 Gay ( Family with older children) 

    from Wickford , GB  on  September 12, 2008

    clean room, friendly staff, on site parking, near to places of interest and a decent breakfast

    family room could have done with being slightly bigger and having a comfy sofa

  • 8/10 Lyn ( Solo business traveller) 

    from Thorpe-le-soken , GB  on  April 16, 2008

    "The breakfast was very good indeed with very attentive staff.Good value for money, particulalrly if just for an overnight stay." (97203103)

    Convenient location. Every amenity to hand.

    Bedding requires up-dating. The atmosphere felt rather like a motel.

  • 9/10 Steven ( Young couple) 

    from Doncaster , GB  on  February 29, 2008

    "ok nice place breakfast was above standard" (97105115)

    I like the idea that the rooms are little apartments.

    -no dislikes i could of found a place just as nice for less if i had the time-

  • 9/10 Anonymous ( Mature couple) 

    on  February 21, 2008

    "We liked the idea of this being a motel with breakfast included - dining room in the main building. There was plenty of choice for those who didn't want a cooked breakfast. Our room was clean and comfortable with plenty of hot water for baths, showers etc. There was a double bed and a single bed in our room which did make it a bit cramped. The curtains had some hooks missing which made them hang badly and difficult to close. The staff we met were all excellent - cheerful, friendly and efficient especially Janine who went out of her way to be helpful." (97135059)

    comfortable, warm and clean, food good.

    A bit cramped.

  • 10/10 Angela ( Young couple) 

    from Carlisle , GB  on  February 20, 2008

    "The hotel and all its facilities are excellent. Other than having to go out for an evening meal which was our decision there was nothing negative about our stay and it was more than we had expected. Our room and the staff were lovely and they accomodated any requirements we and other guests had. We were pleased to find that the hotel was not near busy roads as we had expected and the setting was very peaceful. Excellent breakfast too!" (97565697)

    We liked the relaxed and inviting manner of the staff. The superior room we were given was excellent and very comfortable.

    Although the hotel was fully booked no one seemed to be having an evening meal there and there was no activity in the kitchen so we felt we had to go out to eat.

  • 6/10 Anonymous ( Solo business traveller) 

    on  February 9, 2008

    "After making the booking I was contacted by the hotel to inform me that the main building and facilities were not available on the first night as they were not busy. I was not too bothered as I had lots of work to do , which involved internet access, this was not available in the room that I stayed in, which caused me a great deal of problems." (97374242)

    The room was comfortable and private the food was good

    you could not access wireless network from room as stated.

  • 5/10 Angus ( Young couple) 

    from Doncaster , United Kingdom;GB  on  December 6, 2006

    "see above,I assume that the business had recently changed hands and I have absolutely no criticism of the staff,however I belive that a quality control audit of the cleaning of guest rooms should be pursued at the earliest opportunity. The main part of the hotel (dining area and bar) was extremely nice and the food very good and the customer service from the staff was exemplary. I believe that,with attention paid to the state of the guest rooms,this would be a very nice place to stay in the future." (99251058)

    friendly and helpful staff, comfortable and inviting bar area

    room smelly and badly laid out. Bed very uncomfortable and not enough pillows. Light for bathroom poorly situated. Room felt dingy and cramped.

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Solo business traveller) 

    on  October 20, 2007

    Found the staff to be very friendly during stay,clean room and value for money.

    Shower performance poor

  • 10/10 Denise ( Young couple) 

    from Rugeley , GB  on  August 7, 2007

    "The hotel was clean and pleasant. The owners particularly went out of their way to help us even when they had no obligation to do so. We felt very welcome and that nothing was too much trouble." (97389319)

    Both the owners and staff were exceptionally friendly and helpful

  • 9/10 Julie ( Mature couple) 

    from West yorkshire , GB  on  July 4, 2007

    "staff were helpful and pleasant excellant breakfast on the whole were made very welcome." (99297291)

    clean and a quiet location

  • 6/10 Patrick ( Young couple) 

    from Wimbledon , United Kingdom;GB  on  October 25, 2006

    Nice room, good neutral decor and clearly looked after well.

    Breakfast finishing at 9.30am on a Saturday is crazy! Very thin walls, our neighbours could hear us and we could hear them! Cleanliness could have been better, ie: hoovering the corners of the room and bathroom.

    1 of 1 people found this review helpful:

  • 6/10 Mark ( Mature couple) 

    from Sheffield , GB  on  June 13, 2007

    "Room was small and cramped. We had to wait about 25 minutes to be seated for breakfast and then a further 15-20 minutes for the breakfast to arrive. When it did it was no more than adequate - bacon and sausage were tasteless and there was more cereal in the sausage than on the breakfast display." (99758619)

    Clean and tidy, off road parking, staff were good

    Small room - breakfast barely adequate - not good value for money

  • 10/10 Philip ( Solo business traveller) 

    from High peak , GB  on  June 9, 2007

    Friendly atmosphere and very clean and tidy

  • 7/10 Anonymous ( Young couple) 

    on  May 31, 2007

    location to city centre

    location of rooms, everytime sombody walked past you could hear them.

  • 9/10 Richard ( Young couple) 

    from Sheffield , GB  on  May 10, 2007

    how private and quiet the rooms where

  • 8/10 Emma ( Young couple) 

    from Hyde , United Kingdom;GB  on  February 21, 2007

    "everything was fine." (99863460)

    it was very comfortable.

  • 10/10 Joanne ( Young couple) 

    from Sheldon , UNITED KINGDOM;GB  on  December 13, 2006

    Clean, friendly and an excellent breakfast.

    Noisy Neighbours.

  • 6/10 Anonymous ( Mature couple) 

    on  December 13, 2006

    room too small unlike pic on web site

  • 7/10 Anonymous ( Other) 

    on  December 7, 2006

    "A very pleasant location and relatively easy to find. Unfortunately had just been taken over and did not accept AMEX which is important to business travelers." (99542033)

    Clean and pleasant

  • 6/10 Andrew ( Mature couple) 

    from Leamington spa , United Kingdom;GB  on  December 2, 2006

    "OK but hotel receptions and dining rooms are not the place to keep a dog." (99403535)

    Room was a bit small but well decorated and pleasant

    We were met at reception by an enthusiastic boxer dog! We rang a bell and eventually someone came to check us in. The dog wandered into the guest dining room and lay down. The manager found this amusing but we consider it to be unhygienic. There were dog's toys on the floor and a strong doggy smell.

  • 3/10 Anonymous ( Mature couple) 

    on  November 22, 2006

    "this accomm could not be classed as a hotel-- no evening food availlable or bar at week ends-- staff not very understanding even when we complained about no one being present on fri afternoon-- noise on sun early morning woke many up as well as us." (99730901)

    check in poor no one there --had to wait in the cold. staff not friendly. very noisy in the early hours of sun morning

  • 9/10 Martyn ( Solo leisure traveller) 

    from Cambridge , United Kingdom;GB  on  November 15, 2006

    "The rooms and indeed the entire hotel is rather quirky but very pleasant because of it. Well prepared breakfast and of a style and presentation in keeping with the whole establishment. Watch out for your arrival time.. the reception desk closes at 7:00 pm (not a problem for me) but if you don't let them know you will be late, you might be locked out. That said, they bend over backwards to accommodate you. Fine people. I'll be staying there again when next in Chester." (99327208)

    The staff were so very, very helpful and friendly.

    The noise of the heating boiler the other side of the wall to the bed,

  • 7/10 Nicholas ( Young couple) 

    from Chorley , United Kingdom;GB  on  October 25, 2006

    Cosy 'country' feel to hotel. Liked the motel style rooms. Excellent breakfast

    We were given a smoking room. Upon entering the smell was like going into an old working mens club! Opened all windows and doors but the blankets still stunk later in bed.

  • 8/10 Alan ( Solo business traveller) 

    from Birmingham , United Kingdom;GB  on  October 16, 2006

    "Room was comfortable well laid out & the hotel had a great location for travelling around the area." (3305488763)

    Clean & comfortable good parking

  • 7/10 David ( Young couple) 

    from Wigan , United Kingdom;GB  on  July 13, 2006

    "We were told that breakfasts ere till 10 am but it was only to 8.45 on the Monday - a bit early for a leisurely break." (3304987761)

    Clean. countrystyle

    Noisy from above

  • 5/10 Anonymous ( Mature couple) 

    on  June 19, 2006

    "Very basic" (3304429792)

  • 6/10 Kathleen ( Mature couple) 

    from Pinetop , United States;US  on  June 8, 2006

    "The room was clean, and as stated, the location was handy for walking into the center of town. We were very unhappy with the bed (it was extremely hard and uncomfortable). The breakfasts were excellent, well cooked, and very generous. We did not have dinner at the hotel so cannot comment on those." (3304079780)

    It was close to the city centre of Chester

    The bed was awful, the room was very small.

  • 10/10 Anthony ( Family with young children) 

    from Hounslow , United Kingdom;GB  on  June 1, 2006

    "Overall, a great hotel with a 10 min bus ride into the town centre. Great service and great room. Only drawback was on the last day the hotel was closed at midday and I had nowhere to put my luggage. The guy working there said to leave bags at train station but the station later said you can't because of bomb threats. Therefore I had to leave for London early rather than staying in Chester for the rest of my last day." (3304761618)

    Good, comfortable room with all the extras you need. Great service.

    Nothing

  • 4/10 Shaun ( Mature couple) 

    from Warminster , United Kingdom;GB  on  May 19, 2006

    "The room, although adequate, was very small and in a block outside the main building as usually found in a motel. There was no check in facility, the room was left open with the key left on the dressing table and a voicemail message left on my mobile phone informing us of this (despite arriving at 14:00 hours). The public rooms of the hotel remained locked up until the first member of staff arrived at 18:30 hours. The few members of staff we met were very friendly and helpfull, but they were very few and far between. Prices had been inflated due to the dates coinciding with Chester Races." (3304622781)

    The public rooms of the hotel were very clean and well presented. The food was excellent, the chef was one of the best we have come across in a small hotel.

    Staff were scarce and there was no check in facility. The hotel tariff is greatly overpriced.

  • 9/10 Anonymous ( Mature couple) 

    on  April 25, 2006

    Easy to find, close to amenities, good and clean

  • 10/10 Anonymous ( Solo leisure traveller) 

    on  April 21, 2006

    really real homely and clean.

    not enough blankets

  • 10/10 R glyn ( Mature couple) 

    from Ammanford , United Kingdom;GB  on  April 20, 2006

    "Ido not have any complaints Happy with my choise of accomodation" (3304478485)

    Clean with good service

    NIL

  • 8/10 Tim ( Mature couple) 

    from Totnes , United Kingdom;GB  on  April 9, 2006

    Problem with accepting credit card which had to be done by phone.

  • 8/10 Anonymous ( Mature couple) 

    on  April 5, 2006

    Open at all times not motel at weekend.

  • 8/10 Anonymous ( Mature couple) 

    on  March 23, 2006

    "Good accomodation, friendly and relaxed. Clean and good value for money. I liked the information card with taxi details." (3304392219)

    The hotel is well placed and the rooms are motel style with the freedom to come and go as you please. It was relaxed, the accomodation good and the breakfast good and plentiful.

    The shower could have been better!

  • 10/10 Paul ( Young couple) 

    from Newcastle-under-lyme , United Kingdom;GB  on  March 22, 2006

    "The hotel was about a 20min leisurely walk to Chester, but it felt less. It was actually quite nice to use our legs! (It’s too easy sometimes to just jump in the car everytime)." (3304346911)

    The room was clean, the staff were freindly and the food was great.

  • 10/10 Ian ( Mature couple) 

    from Lechlade , United Kingdom;GB  on  March 7, 2006

    "We would stay there again. It was easy to find, quiet, comfortable and convenient." (3304193128)

    The room was clean, the bed comfortable and the en-suite more than adequate. Breakfast was excellent and the staff very welcoming.

    The price of the evening meal was a bit excessive but then you could go out and eat elsewhere.

  • 9/10 Anonymous ( Solo business traveller) 

    on  March 7, 2006

    "nice confortable stay, tasty freshly cooked breakfast." (3304317229)

    it was cosy

    the shower heads could be changed to give a more even spread

  • 6/10 Chris ( Young couple) 

    from Rotherham , United Kingdom;GB  on  February 28, 2006

    "We enjoyed our stay in Chester & Alton Lodge was a clean, comfortable, motel-style base for us. The brochure did say that it was a 15 minute walk to the city centre but it was considerably further than that. However the local taxi service was very good and reasonably priced. Alton Lodge would definitely benifit from some younger, friendlier staff, however it is an adequate base for young couples on short breaks." (3304208956)

    The room was clean & comfortable. The breakfast was very good.

    The manager was very efficient but very unfriendly - reminded us of Basil Fawlty! Could do with some young, pleasent staff at breakfast time as he clearly couldn't cope & this made the guests feel uncomfortable.

  • 7/10 Anonymous ( Young couple) 

    on  February 27, 2006

    Room was ok, staff efficient but not over friendly. Things done for covenience of staff not the public

  • 8/10 Anonymous ( Group of adult friends) 

    on  January 25, 2006

    location

    pity bar not open

  • 9/10 Nigel ( Other) 

    from Purley , United Kingdom;GB  on  January 24, 2006

    "Easy to find, good clean room and very private in comparison to the usual hotel. A motel type setup that works well for a casual trip to the Chester area." (3304120182)

    Relaxed atmosphere and high degree of proivacy and no noise nuisance unless you count the bird life on the tennis courts at the rear

    More flexibility in the bar area.

  • 10/10 Susan ( Young couple) 

    from Arnold , United Kingdom;GB  on  December 21, 2005

    "Overall we were very happy with the accommodation. It was a very nice clean room with a lovely bathroom. Its situation was very convenient, being near Chester city centre. We would have no hesitation in recommending it." (3304044042)

    The cleanliness of the room, the facilities in the room, friendliness of staff.

    Providing shower gel sachets/soap in the bathroom. Making breakfast available until 11.00 am so you can have a longer lie-in!!

  • 8/10 Maria ( Young couple) 

    from Barrow-in-furness , United Kingdom;GB  on  December 14, 2005

    Friendly people, clean rooms, all necessary facilities available, excellent breakfast, good location for getting into town, good local amenities.

  • 7/10 Anonymous ( Same sex couple) 

    on  November 30, 2005

    "Would have liked to have had opportunity to be in a smoking room - never given choice when booking - and not available at hotel." (2967168)

    Excellent Breakfast. Good having own EXTERNAL entrance to room.

    Shame that it does not offer bar facilities at weekend (this makes it a B&B NOT a hotel !!!!!!!!!!!!)

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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