Holiday Inn London Brentford Lock, Hounslow, London

High Street, Brentford, Hounslow, London, TW8 8LL
4  

Boasting a stunning waterfront setting, this stylish, modern hotel is ideally located on the Grand Union Canal, just 6 miles from London Heathrow Airport and Ce... more

 

£ Rooms from £61 (≈ $106) per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
9/10 Your room
8/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
9/10 Performance of staff
8/10 Overall experience
9/10 Overall value for money
  • 7/10 Martyn ( Solo leisure traveller) 

    from Maidstone , GB  on  December 6, 2007

    The house keeping dept not handing in my mobile phone. I new this was under my pillow as it woke me up with the alarm in the morning. I have tried several times to contact someone to find the whereabouts of my personal phone without success.

    4 of 4 people found this review helpful:

  • 7/10 Leigh ( Group of adult friends) 

    from Biggleswade , GB  on  July 18, 2007

    "I would never eat breakfast there again. It wasn't very nice and was ridiculously priced! I could have had a T-bone steak for that price!! The room and bar were nice but again, expensive." (99496671)

    Location. Room was clean and tidy.

    Very expensive. Staff weren't very friendly & even chose to argue with us about spirit measures when they were in the wrong. Breakfast was very over priced

    3 of 3 people found this review helpful:

  • 9/10 Karen ( Young couple) 

    from London , GB  on  June 13, 2007

    Very Clean and friendly hotel

    Breakfast not included. We paid for our breakfast which at £13.95 each i think is very expensive (also cold)

    3 of 3 people found this review helpful:

  • 8/10 Melanie ( Solo leisure traveller) 

    from St.helier, jersey , GB  on  April 9, 2007

    "For the purpose of my trip hotel and location, this was an excellent choice. Well done. will come again." (99290978)

    the room service was excellent. food was lovely and the staff

    3 of 3 people found this review helpful:

  • 10/10 Tim ( Mature couple) 

    from Chieslbrough , United Kingdom;GB  on  March 19, 2007

    "great value for money, staff all very friendly an efficient,good menu,we would be very happy just to visit restaurant, very enjoyable stay" (99562059)

    all aspects were excellent

    the cloths hanging space cramped with ironing board in same location

    3 of 3 people found this review helpful:

  • 9/10 Anonymous ( Family with young children) 

    on  March 5, 2008

    Good value for money. Rooms very clean,tidy and pleasant. Reception staff very helpful.

    Bed was very soft No options for bed for 2 year old child - choice was a travel cot which was too small or he slept in bed with us

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  March 10, 2007

    Staff very friendly, meals excellant.

    Mattress was to soft, hotel should be able to provide harder mattresses if the customer requires one.Meals should have been served hot at all times so no complaints would have been made.

    3 of 3 people found this review helpful:

  • 9/10 Elizabeth ( Young couple) 

    from Cheltenham , United Kingdom;GB  on  February 7, 2007

    location clean and modern

    3 of 3 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  January 11, 2007

    "We stayed in this hotel last year and it suited our needs, so we knew the area etc. Good rail links and bus services." (99808730)

    location suited us for proximity to relatives

    not alot of atmosphere in the hotel, but we didn't spend alot of time there

    3 of 3 people found this review helpful:

  • 9/10 Christopher ( Young couple) 

    from Belfast , United Kingdom;GB  on  August 25, 2006

    "This was a good hotel, close to Twickenham stadium, clean comfy and at a good price." (3304504299)

    Modern decor, spotlessly clean, good shower, good air conditioning,comfy bed, close to bus & train routes, reasonably priced.

    Service at bar could have been more efficent, but it was busy and only 2 girls where on the bar. No the less the stressed out bar staff where very helpfull & friendly.

    3 of 3 people found this review helpful:

  • 9/10 Michael ( Group of adult friends) 

    from Poole , United Kingdom;GB  on  August 25, 2006

    "I found the hotel was clean, modern and most well presented. I would hapily recomend it to my friends and family." (3304942515)

    modern, fresh and clean

    nothing

    3 of 3 people found this review helpful:

  • 10/10 Linda ( Mature couple) 

    from St bees , United Kingdom;GB  on  June 8, 2006

    "Peculiar location, seems to be on the edge of an industrial estate.Were'nt too happy about leaving our BMW outside, when the carpark was full, though the staff said they would keep an eye on it.Nice, clean, modern hotel, with an airy, spacious feel.Very pleasant, outdoor decking area for drinks etc, overlooking the canal.Didn't take breakfast, but the evening meal we had was really nice and was good value for the price, whereas often you pay over the odds in hotels for disappointing food.The staff were, without exception, extremely courteous and helpful." (3304774429)

    Modern + comfortable. Friendly atmosphere.

    The car park was full on one of the 2 nights, so we had to leave our car outside .Didn't look too salubrious an area.Mini Bar was empty - you had to phone an order through.

    3 of 3 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  April 19, 2006

    "Overall I had a really nice stay in this hotel, but as already stated the cost of parking should be reviewed" (3304534045)

    The view from our allocated room was great, bar and food area's very nice, room very clean and comfortable

    the fact that you have to pay on top of your room, breakfast a whopping £10 pounds per night parking which I think is totally unfair as there no off street parking anywhere near the hotel, they should review this policy and a near by hotel only charges £5.00 per night and there is a adjacent carpark only costing £2.00

    3 of 3 people found this review helpful:

  • 9/10 Martyn ( Mature couple) 

    from Somerton , United Kingdom;GB  on  March 22, 2006

    It was clean and friendly and I thought was value for money.

    It was annoying to be locked out the room 10 minutes before the check out time.

    3 of 3 people found this review helpful:

  • 8/10 Ronald ( Mature couple) 

    from York , United Kingdom;GB  on  February 28, 2006

    It was clean and tidy

    Parking and breakfast too expensive

    3 of 3 people found this review helpful:

  • 8/10 Anonymous ( Young couple) 

    on  September 15, 2008

    11am is very early for a checkout time, especially on a weekend. I did not see any literature to state this and only discovered it when reception rang at 11.30 am to ask when we would be leaving. It needs to be more clear. I was under the impression it would be 12 noon.

  • 6/10 Anonymous ( Young couple) 

    on  January 17, 2006

    "I took it for granted that in the UK the language abilities of the staff would be adequate enough for me to stay comfortably in your hotel without any problems. If I had known before hand that the English ability of a number of your staff members was very poor, I would have booked elsewhere." (3304097165)

    Spacious Room

    English speaking staff should be employed (Not only staff that can speak English but understand the context of the Language) I missed a very important business meeting that cost me personally 4,800 dollars, due to the language ability of a member of your staff.

    3 of 3 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  September 9, 2008

    "A pleasant and very satisfactory stay." (107164214)

  • 9/10 Anonymous ( Mature couple) 

    on  January 3, 2006

    "We chose this hotel because it was at Brentford lock and we had hoped to have the time to wander down there. We should have asked at reception for directions because we regret not taking advantage of this unique opportunity. Perhaps the hotel could exploit their location more, or at least advertise it in their rooms by providing a map/information. We understand that there is a marina close by which may also have been an interesting place to explore, as such places often have tourist attractions. We were not told when we booked that there was a charge for parking. We appreciate that it is often necessary but either one should be told, or it should be inclusive in the price. We had to use a taxi from the hotel to our venue which was less than 3 miles away and we were charged £15 each way which we thought was excessive: perhaps the hotel should consider this when recommending taxi firms." (3304042272)

    Interesting view, comfortable room temperature, quiet and peaceful (at that time)

    Another pillow was needed which may have been available but wasn't immediately apparent. We missed not having a hotel directory to read - the sort of book that informs you of meal times etc; the information was on-screen, I think, but it's not the same...

    3 of 3 people found this review helpful:

  • 7/10 Ann ( Mature couple) 

    from Tiverton , GB  on  July 4, 2008

    "If the above points are attended too, we would certainly stay again when visiting for Events at Twickenham Stadium" (97158389)

    Overall, the Hotel is nice, the Reception, Bar and Dining Room Staff gave excellent service.

    1. When booking on-line, the price should have included breakfast 2. The Room Service was very slow, no-one answered the phone for ages, Reception said they would get Room Service to phone us and after 10 mins still no one had. 3. When we finally did get through and placed our order, we were told the order would take 20 - 25 mins and it took 40 mins.

  • 10/10 Anonymous ( Group of adult friends) 

    on  December 3, 2005

    "Overall the accomodation was excellent. It was value for money, very clean and smart appearance. Everything was explained clearly by staff and also on leaflets and stickers around the room/hotel. I would recommend this hotel to a friend and will also return again in the future." (2777642)

    How clean the rooms were and the friendliness of the staff.

    The prices of breakfast and food available.

    3 of 3 people found this review helpful:

  • 9/10 Graham ( Young couple) 

    from Biggin hill , GB  on  July 1, 2008

    Very Clean hotel. Useful facilities in room.

    Quite expensive room rate

  • 8/10 Anonymous ( Mature couple) 

    on  November 23, 2005

    "I think I would think twice about booking this hotel as it is a bus ride away from a tube station which was not convenient. Plus we were charged two different fares each way. Also it would be good if the fact that it is £10.00 per night for car parking was publicised, as this makes the hotel price less competitive ." (2956593)

    It was good to have control over the room heating system

    The toilet continued to flush for a long long time after the person had left the bathroom

    3 of 3 people found this review helpful:

  • 8/10 Anonymous ( Solo business traveller) 

    on  June 10, 2008

    "Stay was very good food was of a high standard with good service." (97396414)

    Hotel was clean and tidy with a freash look about it and good facilities

    Had problem at checkin with payment which could of been handeled better.

  • 10/10 David ( Group of adult friends) 

    from Leek , United Kingdom;GB  on  November 21, 2005

    "This is possibly the best holiday Inn I've stopped at to date.It answered all the questions asked of a short stay venue.The hotel was spotless,the staff very friendly and efficient,the cost through Active hotels was good for the area,an excellent breakfast,the restaurant looked impressive although I did not eat an evening meal,all in all a very pleasant experience." (2924418)

    Everything about the accommodation is what I would expect from a quality hotel.they had everything right on the day.

    I honestly cannot think of one thing that they have not done correctly

    3 of 3 people found this review helpful:

  • 8/10 Anonymous ( Young couple) 

    on  November 16, 2005

    The staff were very pleasant and the rooms were very accommodating

    The general run down of what our deal actually includes etc, checkout time breakfast deals and any additional offers.

    3 of 3 people found this review helpful:

  • 8/10 Anonymous ( Young couple) 

    on  October 5, 2005

    Customer Service

    3 of 3 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  September 28, 2005

    "overall a very plesant hotel, very clean and friendly only real gripe is parking, if they cannot offer free parking they need to at least review the cost to a miminal amount. I would recommend this hotel, but would tell everyone that there is not a small cost for parking" (2784981)

    The accommodation is fine everything you could need

    Free Parking for residents on top of the hotel not only do you need to pay for breakfast but you need to pay for parking as well 7 pounds per night, which I regard as a take on as there is no safe free parking near the Hotel

    3 of 3 people found this review helpful:

  • 8/10 Anonymous ( Young couple) 

    on  August 17, 2005

    The hotel was very clean and tastefully decorated. Its was convientally located close to local shops and had lovely views over the river.

    3 of 3 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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