London Docklands Premier Inn, London

Excel East, Royal Victoria Dock, Tower Hamlets, London, E16 1SL

 

__rating

3

Premier Travel Inn Docklands is conveniently located next to the ExCel exhibition centre in Royal Victoria Dock. Minutes from London City airport and Canary Wha... more

 

£ Rooms from £68 (≈ $120) per night
Enter your dates of stay to see rooms to book

8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
8/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
9/10 Performance of staff
8/10 Overall experience
9/10 Overall value for money
  • 8/10 Brian ( Mature couple) 

    from Wexford , IE  on  June 10, 2008

    "The hotel summary when I booked said close to O2 arena. Taxi (as above)was eighteen pounds. If I was attending the excel centre I would stay at this hotel again but not for any other London event." (97269724)

    Good size rooms, pleasant decor, good security, pleasant staff, nice pub next door.

    Hotel has a working relationship with a local taxi firm. Liverpool street station - eight minute drive - 22 pounds. I'd consider that excessive.

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  October 4, 2008

    the lady at reception was not polite and was busy shouting over to the other receptionist - the lifts were not working

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  September 29, 2008

    "Very good, would stay again" (107391667)

    Very good friendly service. Room/bathroom very good and clean. Very confortable bed.Enjoyed my short stay and would stay again

    Two lifts out of three not working. Television not working correctly, weak signal indicated so unable to watch any program or listen to radio. Only tea in the room, no coffee

  • 10/10 Anonymous ( Solo business traveller) 

    on  September 17, 2008

    "Great modern hotel which was in easy reach of the local DLR station." (107229044)

    Great location and quality of food and accommodation.

    Early morning taxi booked was over 20 minutes late! (Suggest changing local taxi company)

  • 10/10 Anonymous ( Young couple) 

    on  August 27, 2008

    "excellent hotel and very friendly staff" (107203451)

  • 10/10 Anonymous ( Mature couple) 

    on  August 5, 2008

    "Really enjoyed it and would recommend to family and friends. " (108073130)

    I was very impressed with the room facilities - internet etc. The staff were extremely helpful and the breakfast was really nice. The room was also very quiet in that you couldn't hear other guests.

    Only one point that the air-conditioning was a bit rattly, but not enough to ruin your nights sleep.

  • 9/10 Leslie ( Group of adult friends) 

    from Minehead , GB  on  August 5, 2008

    Very good value for money all round, excellent location for Excel, the braekfast will keep you going allday

  • 9/10 Steven ( Group of work colleagues) 

    from Winsford , GB  on  August 4, 2008

    "Exactly as expected. would use again." (108036803)

    Convenience, familiarity

    No towel rails in bathroom, no ironing board/iron in room (only available in guest cupboard). Breakfast not included. Daytime parking charges.

  • 9/10 David ( Group of adult friends) 

    from Driffield , GB  on  August 1, 2008

    Staff at check in most helpful. After a long journey, it was much appreciated.

  • 9/10 Gary ( Mature couple) 

    from Woodham mortimer , GB  on  July 31, 2008

    "Very pleasent will stay again. We felt as though the staff valued our custom. Well done all." (108021104)

    Staff were very friendly and helpful. Breakfast was good and it was nice to see the chef come out and talk to the customers. Room was very clean.

    Unfair to say that there were any bad points.

  • 10/10 ( Mature couple) 

    from Basingstoke , GB  on  July 29, 2008

    "Highly recommended with excellent facilities, pleasant staff and good food in a modern setting." (108073153)

    The staff were extremely friendly and they couldn't do enough to help; they met all our requests with a smile.

  • 10/10 Suzanne ( Young couple) 

    from Exeter, , GB  on  July 29, 2008

    "Your booking service was exceptional, it saved us a lot of money and we would definitely use you again. The Hotel was right on the doorstep of London Excel. It was very clean and spacious.Trains into London every 5 Mins £5.80 for a day ticketon the DLR and the underground. An Ideal spot. excellent bar and all you can eat breakfast, good value at only £7.50. The staff were extremely friendly and very approachable." (108088799)

    Near to Excel London Trains on the doorstep Very clean nice staff very good food

    drinks at the bar were a little expensive. Parking was £12.00 a day Lifts in hotel were a pain as the door cards did not seem to work in the lift slots.

  • 8/10 Freddie ( Mature couple) 

    from Bedford , GB  on  July 12, 2008

    "Good" (97266876)

    Hotel was clean and we were able to check in early. A member of staff was very accommodating when we asked to have the grand prix on the TV in the bar. Breakfast was good.

    There was only one person serving behind the bar who was serving another customer with a large coffee order. We had to wait at least 15 minutes to get served. Several staff walked by whilst we waited but nobody called for assistance. We then found out that what we wanted from the menu (pizza) was not available.

  • 4/10 James ( Young couple) 

    from Lincoln , GB  on  July 8, 2008

    The room was dirt and bathroom was not clean i complained to main reception and nothing was done about it. Totally ridiculous and will be seeking to claim compensation.

  • 9/10 Richard dean ( Solo business traveller) 

    from Washington , GB  on  November 27, 2007

    very clean, good facilities

    Hotel staff on the morning of my leave (approx 6.15am) practically ignored me and wasn't friendly

    1 of 1 people found this review helpful:

  • 9/10 Ken ( Mature couple) 

    from Romford essex , GB  on  June 9, 2008

    " a very good stay" (97352922)

    the staff were excelent curtious an very welcoming

    the kettle in our room didnt work which was quiet a bit problem for us a we are tea-a-holics

  • 8/10 Anonymous ( Solo business traveller) 

    on  November 25, 2007

    location and cleanliness

    1 of 1 people found this review helpful:

  • 8/10 Jamie ( Mature couple) 

    from Hornchurch , GB  on  June 3, 2008

    "Slightly noisy as we had to have window open due to the air con and was right next to the DLR." (97034123)

    Lovely bed and pillows, very spacious and clean.

    Air conditioning not working - room very hot and stuffy. Told it wasn't working on the entire floor but when we went out of our room the corridor was obviously air conditioned. Was given a fan but too small and inadequate.

  • 7/10 Gary ( Young couple) 

    from Batley , GB  on  June 3, 2008

    "The hotel was in a nice location for the DLR and was nice and clean." (97281380)

    Nice clean and spacious room. Also king size bed a good idea.

    It stated that we could check into our rooms any time after 2pm. When we arrieved at around 2.45pm we were told our room wouldn't be ready for another 15 mins due a problem with bedding. We went into the bar and paid for some drinks. Another couple who came around 10 mins after us were also told that their room wasn't ready, but because they then complined they were given their drinks for free. We had been traveling since 9.00 am that morning and all we wanted to do when we got to the hotel was to have a quick drink in our room drop our bags off and then go back into London for the night. But we ended up having to wait a further 40 mins until our room was ready. If this were to happen again may be you could put some free tea and coffee on instead of people having to pay for their own drinks or someone only getting a free drink if they complain. We were also in a room right next to the railway line which you could still hear through the glass.

  • 10/10 Laura ( Young couple) 

    from Alresford , GB  on  November 22, 2007

    "our stay was wonderful the only thing i would suggest i would of liked to of known before hand was that we were right next to the tube and the airport so there was some noise but not to much. overall the stay was fantastic and soem great fun staff" (97009861)

    the staff were great very friendly and wanted to know all about our evening. the beds are the most comfatable ive ever slept in!

    the fact that breakfast is not included in the price of the stay

    1 of 1 people found this review helpful:

  • 10/10 Karon ( Group of adult friends) 

    from Warminster , GB  on  November 22, 2007

    "The hotel was clean, bright and cheery. My room was fairly spacious and nicely decorated, with a nice shower and added extras. The bed was comfortable. The facilites (like the bar) were very modern, and the staff were pleasent and helpful. The hotel is easily accesible, and is well located." (97069088)

    The hotel was clean and bright, with good facilities. My room was fairly spacious, with a comfortable bed and nice features.

    The vending machine prices, and the cost of breakfast

    1 of 1 people found this review helpful:

  • 9/10 Maureen a ( Mature couple) 

    from Plymouth , GB  on  May 21, 2008

    "We would like to pass on a very big thank you to one of your receptionist a gentleman called Faisal who was very helpful when he found that our recervation had not been received. He did every thing in his power to ensure that we weren't charge twice and that we were comfortable in our room, also the young lady who was working on the reception after Faisal was also very help and very pleasant when we asked to extend our stay" (97067148)

    the rooms and the employees are alway 100%

  • 10/10 Julie ( Group of adult friends) 

    from Norwich , GB  on  July 31, 2007

    "Was a good stay. Everyone was friendly and i will be staying again.It is nice to feel comfortable and cared about, all the staff were genually interested our well being, thank-you" (97366799)

    It was fantastic being in this hotel as some i have stayed in have not seemed that worried about customers stay, if the stay is a good one or not

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Other) 

    on  May 12, 2008

    "Stayed at this hotel overnite for a concert at 02(Celine Dion she was excellent by the way). Hotel was lovely and clean, only downside was getting from train station to hotel, not properly sighnposted. Walking across carparks and over roundabouts!!!!" (97613260)

    Hotel was very clean and breakfast was lovely,not greasy at all!!!

    Did not like walk from train station to hotel,takes about 5 mins across carparks. VERY LONELY at nite,we arrived back at hotel @ 11.30pm after concert had finished. 2 women on there own,felt very vunerable!!!!

  • 9/10 Anonymous ( Solo leisure traveller) 

    on  July 19, 2007

    rooms were clean and tidy. Excellent security at hotel.

    Nothing

    1 of 1 people found this review helpful:

  • 10/10 Carol ( Mature couple) 

    from Stafford , GB  on  May 8, 2008

    Clean, good value for money and good location

  • 10/10 Robert ( Mature couple) 

    from Tamworth , GB  on  July 7, 2007

    Close proximity of Excel exhibition centre, 300m walk

    1 of 1 people found this review helpful:

  • 10/10 Sabrina ( Family with young children) 

    from Sunbury - on - thames , GB  on  April 17, 2008

    The room was clean, tidy and very welcoming. It was large and spacious and had plenty of room for our two young children. The bathroom contained a bath with a shower attachment which was fantastic - most only have a shower which is impractical with a baby. It was also lovely to be able to relax on the eve of the Flora London Marathon!! Couldn't ask for anything better.

  • 9/10 Anonymous ( Group of adult friends) 

    on  May 30, 2007

    "I was pleasantly surprised with the room. It was very well presented and somewhat spacious for what one would expect of a Travel Inn. However, as I was only staying for one night, I can't comment on the service of the room/cleaning staff, etc. One criticism i would have is having to pay for parking. However, the overall experience was a very pleasant one." (99521041)

    The room was surprisingly spacious and well presented. Beds were particularly comfy and clean.

    couldnt use Wi-fi internet in our room. Food wasn't of great standard. Having to pay for parking.

    1 of 1 people found this review helpful:

  • 10/10 Bob ( Same sex couple) 

    from Canterbury , GB  on  April 8, 2008

    "The access card system for my partner who was arriving later. Other than that it was clear and efficient. The Reception team were great and the bar staff very helpful. They did really well to clear a large party of students very quickly." (97583912)

    It was spacious, airy, good fresh atmosphere. Sound colour balance and simple. Tasteful and thoughtful ergonomics.

    Nothing - did not feel like a hot humid big hotel.

  • 7/10 Hanna ( Young couple) 

    from Accrington , GB  on  May 24, 2007

    "i thought the hotel was a good standard and the reception staff were great it was just the bar staff that put me off visiting that particular hotel again." (99714517)

    it was in a great location as we were visiting the excel centre.

    i disliked the rudeness of the staff in the bar area as they were very unattentive and were not very friendly.

    1 of 1 people found this review helpful:

  • 10/10 Paul ( Mature couple) 

    from Sheffield , GB  on  March 30, 2008

    "Everything was as explained on the website so knew what to expect and we were not disappointed. Thank you" (97600751)

    Very efficient and friendly staff,rooms were fresh and clean.

    Would like to see free 24 hour parking.

  • 10/10 Janice ( Mature couple) 

    from Stalham, norfolk , GB  on  March 30, 2008

    "The staff were without exception excellent at the Docklands Hotel. Everyone was cheerful and greeted us with a smile. Late Thursday evening your bar was really busy with only one member of staff, but he did not panic and got on with the job." (97843627)

    High standards overall

  • 8/10 Nadia ( Same sex couple) 

    from Basildon , UNITED KINGDOM;GB  on  April 26, 2007

    "all ok!!" (99120777)

    the fresh clean look of the rooms

    1 of 1 people found this review helpful:

  • 8/10 Stephen ( Mature couple) 

    from Coventry , GB  on  March 19, 2008

    "helpful staff and a clean accomadation and reasonably priced hotel carpark a bit dodgy" (97319725)

    clean and spacious

    car parking

  • 9/10 Peter ( Mature couple) 

    from Crawley , GB  on  March 21, 2007

    "All Great but not the car parking charge!" (45795605)

    All Very Very good but we had to pay for parking in the day, not mentioned when we booked!!We could have parked our car in the pub car park behind but no one told us!!

    Just the car parking charge

    1 of 1 people found this review helpful:

  • 8/10 Julie ( Other) 

    from Pontefract , GB  on  February 18, 2008

    "More tea and coffee should be provided, so you don't have to keep leaving your room to abtain more from reception. Bigger bath towels!" (97720903)

    It was clean, tidy and just what was needed.

    Air conditioning unit consistently being on.

  • 8/10 Richard ( Solo business traveller) 

    from Chichester , United Kingdom;GB  on  January 16, 2007

    "One evening I had a very disappointing experience in the restaraunt, I was seated at 9.15 placed an order for sirloin steak and was told at 9.40 there was no sirloin. I then placed an order for fillet steak. At 10.10 I was tolde there was no steak at all. I left the restaraunt at 10.15 without having a meal. In compensation, I was later provided with a complimentary pizza at the bar." (99060623)

    A good, clean room with good bathroom facilities

    1 of 1 people found this review helpful:

  • 8/10 Rowena ( Solo leisure traveller) 

    from Ringwood , United Kingdom;GB  on  January 16, 2007

    "I was asked if I was Ok with ground floor room and I had no objections, but on reflection, would have preferred not to have been on ground floor. Surprised that there were no toiletries - but this was a mid budget hotel, so not really an issue. Everything else, was efficient and Ok for this level of hotel. As the hotel was next to Excel and the London Boat Show was happening - a good price for the room" (99867034)

    Clean, spacious

    On balance, would prefer not to have ground floor room

    1 of 1 people found this review helpful:

  • 4/10 Anonymous ( Other) 

    on  February 13, 2008

    Looking forward to a beer in the bar on our return, and the pumps were being cleaned. Fire Alarm went off in morning for 1/2 Hour

  • 10/10 Nicola ( Young couple) 

    from London , United Kingdom;GB  on  January 6, 2007

    staff, room, cleaniness of hotel and room

    no 24hour shop, location

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Young couple) 

    on  December 18, 2006

    "had a pleasant stay. however, bedsheets were not washed properly as they smelt of vomit. also disappointed that i had to pay so much for the car park especially when hotels two minutes away offer cheaper car park rates and allows me to use all the facilities i would want at a cheaper rate." (99281948)

    clean room, clean facilities

    bed sheets werent washed properly. couldnt use dvd player on tv.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Young couple) 

    on  December 13, 2006

    close to the excel arena where we were going the cleanliness of the room.

    1 of 1 people found this review helpful:

  • 7/10 Steve ( Mature couple) 

    from Basildon , United Kingdom;GB  on  December 13, 2006

    "I would recommend this hotel for people attending an event at the Excel Arena. However for other purposes I would not use this hotel again as there was not enough bar staff to cope early or late evening and i asked for my money back on the food I ordered as it was awful. Also housekeeping woke us up at 9.00 am even though check out was not until midday." (99865246)

    Clean and cheap. Ideal location for Excel Arena.

    Not enough staff to cope at the bar. Woken up early by housekeeping staff.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Other) 

    on  November 22, 2006

    "My stay was short and sweet with no problems.Having stayed here before made it even easier for me as I knew what to expect." (3305449096)

    Comfortable bed and clean.

    1 of 1 people found this review helpful:

  • 10/10 Anonymous ( Family with young children) 

    on  November 8, 2006

    "We were very disappointed to find that a charge of £12 per day for parking at the hotel. We feel that this charge should be waived if you were staying at the hotel. No one would want to park in the hotel car park if they were not staying there as there are no shops or anything else there." (99344900)

    The rooms were beautifully made up and the bathroom very clean. We felt really relaxed in the hotel

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  November 3, 2006

    "It was generally OK for a 1 night stay - but the check in could & should have been quicker as I had already booked and put all my information through on line - we shouldn't need to be kept standing there for this unusual length of time. I would recommend that directions be given on the confimation notice to ensure foot guests are aware of the correct station to alight. I would say that the overall cleanliness was up to the usual standard expected from a Premier Inn - and would recommend it on that basis." (99717500)

    The cleanliness was good and the room was comfotable The late night bar staff were very attentive.

    The length of time the check in took and the fact that we had to wait a long time for hot food at breakfast time - extremely slow!

    1 of 1 people found this review helpful:

  • 6/10 Anonymous ( Family with young children) 

    on  August 30, 2006

    "I think all I needed to know was provided online. Generally my stay was a positive one.I was only disappointed by the service at the restuarant where I stood in the queue for close to 1hr for my supper and could not get a couple of listed items on the menu card. The duty manager wrote us a letter of apology though but I think the situation will cost you future business." (3304977507)

    The beds were comfortable and room clean and tidy. The opening of the restuarant up to 1am was a plus.

    I did not like having to be charged for parking during the day. The service in the restuarant/bar was not up to standard. Some items on the menu list were not available when you ask for them. The breakfast times on Sunday should be the same as week days i.e 7-11am. I am used to SKY television at home and I could not have it during my stay.

    1 of 1 people found this review helpful:

  • 8/10 Daniel ( Family with older children) 

    from St albans , United Kingdom;GB  on  August 29, 2006

    "N/A" (3305044507)

    Cleaner than some hotels I have visited. I pointed out to my children that normally dust accumulates in some areas of the room. Not in your hotel.

    Payment for the car park.

    1 of 1 people found this review helpful:

  • 10/10 Anonymous ( Mature couple) 

    on  December 14, 2007

    EVERYTHING EXCELLENT CHARMING STAFF

    0 of 1 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

hotel map

Hotels Nearby

Email me great deals & news

Why sign up?

Bookmark with:

What are these?