Balmoral Lodge Hotel, Southport

41, Queens Road, Southport, PR9 9EX
2  

Once found, this friendly, professional 2-star hotel is always revisited. It is within easy reach of the famous tree-lined Lord Street and just 5 minutes from t... more

 

£ Rooms from £39 (≈ $68) per night
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8/10 Overall rating

Category Average Rating
9/10 Check-in process
8/10 Your room
8/10 Working order of facilities / equipment
9/10 Order and cleanliness of the hotel
7/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 9/10 David ( Solo business traveller) 

    from Lisburn , GB  on  December 6, 2007

    "Excellent value in a friendly and efficient small hotel. Very generous breakfast for the price ." (97512595)

    Excellent value close to the town centre

    8 of 8 people found this review helpful:

  • 10/10 Maureen ( Group of adult friends) 

    from Warrington , GB  on  August 12, 2008

    "lovely week end in pleasant surroundings" (107109165)

    excellent well served food and helpful staff

    1 of 1 people found this review helpful:

  • 8/10 Kay ( Solo business traveller) 

    from Armagh , GB  on  February 11, 2008

    "A combination of good service and freindly staff, good food and convenient location. It was easy to book, easy to find and although I booked at a quiet time of year, staff were waiting for prebooked arrivals to check in. Definitely a place to return to." (97746476)

    The service was friendly and relaxed, with no request too much trouble. The location is sufficiently central to be convenient but still quiet at night.

    5 of 5 people found this review helpful:

  • 8/10 Roger ( Solo leisure traveller) 

    from Falmouth , GB  on  August 5, 2008

    "pleasant and welcoming" (108024147)

    great breakfast

    1 of 1 people found this review helpful:

  • 9/10 Clare ( Young couple) 

    from Liverpool , GB  on  June 19, 2008

    "perfect for what we were looking for. 10 out of 10" (97244179)

    lovely big room nice breakfast

    1 of 1 people found this review helpful:

  • 9/10 Anthony ( Solo business traveller) 

    from Taunton somerset , GB  on  May 13, 2008

    "I have stayed in a few hotels in Southport and for me this one offers the best mix between, service, accomodation and value for money" (97129461)

    Good value honest accomodation friendly staff

    2 of 2 people found this review helpful:

  • 10/10 Matthew ( Group of work colleagues) 

    from Sheffield , GB  on  March 23, 2008

    "the hotel is a little dated but in good order and well managed this is one of the better hotels in the area for under 40 pounds per night. the room i stayed in was twin on the extension i found it to be spacious and well equipped the beds were comfortable and the shower powerful and hot. my only complaint is that there was some plumbing noise when other guests used their taps etc but this is only because i like total peace and quite. all the hotels in the area concentrate on full English breakfast or cereals. the option of a continental breakfast would have been nice. full English every day is not good. cheak in and out took minuits. i will used the balmoral for future stays within south port." (97069684)

    large spacious rooms with good facilities

    more choice at breakfast.

    2 of 2 people found this review helpful:

  • 10/10 David ( Solo leisure traveller) 

    from Bradford , GB  on  November 8, 2007

    Friendly, helpful staff, nice clean hotel, and superb breakfast.

    4 of 4 people found this review helpful:

  • 10/10 Anonymous ( Group of work colleagues) 

    on  November 10, 2007

    "very friendly staff..clean and comfortable rooms and excellant food" (97107525)

    excellent staff...great food

    3 of 3 people found this review helpful:

  • 10/10 Luay ( Solo business traveller) 

    from Newton aycliffe , GB  on  November 2, 2007

    Clean, tidy and curteous staff

    3 of 3 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  July 15, 2008

    "we enjoyed our stay in Southport: we have experienced better hotels for the same/less money as we paid here, so disappointed. The friendly staff made up for a lot of the niggles." (97354712)

    welcoming atmosphere. breakfast good and plentiful. car parking. bed comfortable. central location. ease of come and go. cheerful staff.

    some parts could do with a good clean. decor looked tired and in need of attention. bedroom floor creaked terribly in places. bed sheets too small and kept rucking during the night.

  • 4/10 Lisa ( Young couple) 

    from Barnsley , GB  on  November 1, 2007

    "For a one night stay the hotel was ok. I felt it was way over priced for the surroundings and service we received. The hotel is allocated 2 stars, we would agree with this. If the bedrooms had a complete overhaul the stay would be lovely." (97203267)

    The hotel looks grand from outside. The dining room and rear garden were lovely. The staff were helpful and pleasant. The breakfast was nice, and served hot.

    The room we stayed in was extremely shabby. The wallpaper had been covered over white paint but we were able to see the pettern through the paint. The bathroom was quite spacious but not particularly clean. I was not impressed at all.

    2 of 2 people found this review helpful:

  • 7/10 Anonymous ( Group of adult friends) 

    on  June 17, 2008

    "Could be a very good hotel indeed - super staff - realise it is an old building and a bit of tlc would soon knock it into shape. Not sure if would stay again - though tempted by the very good breakfast." (97491688)

    Very, very good breakfast - good quality and well cooked. very helpful staff who remembered what we had had the previous day and yet checked that we would like the same. Check in and out very quick and efficient. Staff friendly without being servile or over familiar. I would employ any of them! Plentiful hot water. Clean sheets and bedding.

    Door to ensuite didn't fit, no lock on bathroom, no hook behind door. No soap in my daughter's bathroom at first. Bedroom carpet filthy.

  • 7/10 David ( Solo business traveller) 

    from Peterborough , GB  on  October 17, 2007

    "A new shower door had been fitted but gaps between it and the tiles had not been filled and part of the door frame had not been replaced. Overall it appears the hotel has become shabby over a period of years and is in urgent need of a make-over. Having said that, the price charged was very fair and i only make the criticism in a way that i hope is constructive." (97344833)

    Friendly and helpful staff. Breakfasts were very good. Dining room and lounge were fine.

    My room was very small and in need of refurbishment. Carpet edges were not clean and bedroom furniture was very cheap melamine that had seen better days.

    2 of 2 people found this review helpful:

  • 4/10 Brian ( Mature couple) 

    from Sheffield , GB  on  May 29, 2008

    "better checking of bedroom cleanliness before check in that all bedroom/bathroom appliances are working" (97156768)

    location

    cleanliness of the room

  • 8/10 Sally ( Solo leisure traveller) 

    from Hastings , GB  on  May 16, 2008

    "To see a location map." (97502833)

    Excellent breakfast, except for the coffee. Bedding variety. Very comfotable lounge/ bar.

    Side light and radio didn't work, but I forgot to tell them.

  • 7/10 Anonymous ( Solo business traveller) 

    on  May 15, 2008

    "Main road a little noisy not only through traffic but also revellers coming and going to Southport night spots. Ask for a room in the wing at the back - much quieter!" (97259417)

    Friendly and helpful staff, good breakfast, pleasant dining room and magnificent cat.

    Need to change room through being next to noisy neighbours playing radio, talking in loud voices, banging doors and generally treating the hotel as they might their own home - all this at a quarter to one in the morning. However, the staff were sympathetic and found an alternative and better room.

  • 9/10 Steven ( Solo leisure traveller) 

    from London , GB  on  May 20, 2007

    "Don't be fooled that this hotel is only rated at two stars, that doesn't do it any justice, It is not a dive. If anything, it exceeded my expectations and I could easily add another star rating to this place. Pulling up to the drive, from the outside it is brightly painted, sign posted well, very presentable and looks very welcoming. The reception has plenty of space to drop your luggage and we were greeted with a smile by a fantastic lady, who made us feel very welcomed, who communicated very clearly and got us into our rooms promptly. This is much more than some higher rated hotels. The room and bathroom were immaculately clean throughout, a television that works and easy to operate, and the tea/ coffee making facilities nicely stocked up. The dinning room, was well spaced out, presentation of the tables nice and clean. The breakfast was well prepared, with good portions and plenty to choose from. Once again the staff were very pleasant and attentive. This may not be the most up to date or luxurious of places, but everything functions, and it's functional for a no frills, clean and friendly place to stay for a few nights. It's in a prime location and it's good value for what it is and the great staff you get there. Thanks to all. I recommend it!!" (99866470)

    It's no frills very clean, easy to locate and value for money for what it is.

    The main lighting in the single room I stayed in could have been brighter.

    2 of 2 people found this review helpful:

  • 9/10 Francis ( Solo business traveller) 

    from Morecambe , United Kingdom;GB  on  February 24, 2007

    "The quality of the meals in the retaurant are superb and well worth the money." (99244094)

    The pricing structure for this hotel - many bed and breakfast places charge the same or more but don't have as many facilities.

    Nothing

    3 of 3 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  May 8, 2008

    "Would stay here again if visiting Southport. We like the friendly family pesonal touch." (97850405)

    Friendly family run establishment.

  • 10/10 Shirley ( Other) 

    from Holmfirth , GB  on  May 9, 2007

    Clean room, comfortable bed, lovely fresh cooked breakfast.

    2 of 2 people found this review helpful:

  • 8/10 Jacqueline ( Solo business traveller) 

    from Bristol , GB  on  March 14, 2008

    ok

    bathroom unheated and bath small/uncomfortable

  • 10/10 Anonymous ( Other) 

    on  January 4, 2007

    "nice staff,good breakfast" (99556550)

    clean and tidy

    2 of 2 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  November 24, 2007

    "Relaxed, quiet room overlooking a lovely garden. Excellent service. Well informed when booking in. Staff very friendly." (97059440)

    Extra facilities in the Garden Room, fridge and trouser press and ice machine in the corridor. Excellent breakfast, good hot food and plenty of it and great choice.

    only one small critisism, the shower head in our room was a bit grubby.

  • 4/10 Glynis ( Solo business traveller) 

    from Peterborough , United Kingdom;GB  on  February 16, 2007

    "According to the gentleman Brian Millar that stayed, when he arrived reception had no knowledge of the booking. I also stated on your website that payment in full should have been taken from the card, these instructions were not passed on. Therefore I really wasted my time booking this accommodation, we were lucky that their were rooms available.I have cmpleted the questionnaire as I have no idea what Brian Millar thought about the hotel, he was too busy moaning to me that the hotel knew nothing of his stay. Jane Maddison." (99200965)

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Group of adult friends) 

    on  October 22, 2006

    "Staff very friendly and helpful." (99412198)

    2 of 2 people found this review helpful:

  • 9/10 Tania ( Young couple) 

    from Southport , United Kingdom;GB  on  November 5, 2006

    "The place is fantastic, they even provide a late night entrance with a security code so its more descrete when you decide to crawl in about 3 o'clock in the mornin ( so i have heard ) but anyway the staff are extrememly friendly, i wish i knew their names because i would thank every one of them!!! they cant do enough! definitely a great place to spend a few days in!" (99124189)

    the fact thats its close to the town and the bed is so comfy and the people who work there are really friendly

    the floralness, its fine but it would look lovely if the colours were neutral and plain would look really modern

    1 of 1 people found this review helpful:

  • 10/10 Colin ( Solo business traveller) 

    from Nuneaton , United Kingdom;GB  on  November 5, 2006

    "Initially i searched on the internet for cheap accomodation. Beings the balmoral was one of the cheapeast i expected basic accomodation....first impressions of the main entrance was warming and the room compared to the price was excellent.i would've expected to pay more.so no negatives 10 out of 10. Thank you." (99699224)

    everything was clean spacious and warm and the en suit was excellent

    1 of 1 people found this review helpful:

  • 6/10 Brian ( Mature couple) 

    from Yeovil , GB  on  October 26, 2007

    "basic but adequate" (97194418)

    close to what we required

    OK but basic, resturant not open on the sunday night but notice said everynight

  • 9/10 David ( Solo leisure traveller) 

    from Manchester , GB  on  October 17, 2007

    price, parking , comfortable bed , private shower/toilet, big decent breakfast , clean

    room a bit small ( although in defense it was a single) but perfectly adequate

  • 10/10 John ( Family with young children) 

    from Charlestown primary school barton road east , UNITED KINGDOM;GB  on  August 31, 2006

    "it was a very friendly hotel very helpfull as we tuckuor two young grandchildren with us" (99778681)

    it was very clean had plenty of room

    i liked everything

    2 of 2 people found this review helpful:

  • 7/10 Anonymous ( Solo leisure traveller) 

    on  October 16, 2007

    the noise from passing cars on the road

  • 10/10 Patricia ( Mature couple) 

    from Glasgow g15 6sn , United Kingdom;GB  on  August 22, 2006

    "Nice large room, with windows that opened. Very clean" (3304986057)

    Very good hotel - staff were most helpful; lovely, well equpped room

    nothing

    2 of 2 people found this review helpful:

  • 8/10 Clifford ( Group of adult friends) 

    from Eastbourne , GB  on  July 17, 2007

    "Three of us enjoyed our stay.Two of us got caught in the rain one day and got absolutly drenched. As the central heating was not on, due to the time of the year, an electric radiator was provided.One of our party had a single room and she was very pleased with it." (99306107)

    It was comfortable, a nice atmosphere, good food, staff very friendly and use of the computer was handy and free.

    the quality of three stations on the tv was not good, the others were okay.

  • 6/10 Anonymous ( Mature couple) 

    on  September 4, 2006

    "Info about hotel on the web was good but more photos of rooms would be useful. I thought the room could do with a good general makeover. The bedhead, ceiling paper in places, fixtures and fittings in the bathroom and bedside cupboards etc were all tired and a bit shabby. The soft furnishings were poorly finished. Breakfast was good with good service in pleasant surroundings. In view of the quality of the room therefore we thought the charge of £80 per night midweek was too high and therefore would probably not return." (99020167)

    food, convenient to walk to lord street and sea etc Staff were pleasant and friendly. Water nice and hot.

    room somewhat shabby decorative state and poor finish to some funiture. No info about hotel or southport in the room. No instructions for TV or what channels were available etc. Toilet did not flush too efficiently!

    1 of 1 people found this review helpful:

  • 9/10 Sandra ( Mature couple) 

    from Saltcoats , GB  on  July 2, 2007

    "staff extremely pleasant and helpful.food very good,excellent choice. bedroom very clean,spacious.plenty hot water and hospitality items.set in quiet area but within walking distance of pubs ,shops & restaurants." (99017002)

    room bright,spacious.very comfortable bed.

    parking may be a problemin high season

  • 9/10 David ( Solo leisure traveller) 

    from Belfast , United Kingdom;GB  on  August 18, 2006

    "This is a small and very pleasant hotel in a quiet area of town.Excellent value and just as I expected it to be fom the website.The breakfast was spot on. It was just a short walk from Lord Street and the railway station. I would thoroughly recommend this hotel (and Southport). Night access is via a pin code - so you have to remember to take the code with you." (3305074520)

    Excellent value

    Nothing

    2 of 2 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  March 21, 2007

    "Comfortable. Perhaps a bit over priced but probably in line with Southport prices" (99086303)

    We were made very welcome

    The decor is a little tired

  • 7/10 Margaret ( Mature couple) 

    from Scunthorpe , United Kingdom;GB  on  August 16, 2006

    "There were just one of two tiny little points (the finer details) which had been neglected. The hotel, staff and accommodation were adequate, but I feel that a little time and effort should be made to amend the minor faults in our room." (3304735619)

    There was parking spaces. Comfortable bed. The room had a bath as well as a shower above. Excellent breakfast and good choice.

    The extractor fan from the bathroom in the room next door to us (Room 6)was extremely noisy and woke me up at 6.30 a.m. The cover on the light above the mirror in the bathroom was broken. The door to the wardrobe only opened on one side. The teapot on the courtesy tray had not been emptied prior to our arrival.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Solo business traveller) 

    on  August 15, 2006

    Friendly - walking distance from the station - excellent breakfast.

    Bathroom was a bit tired

    1 of 1 people found this review helpful:

  • 3/10 Michael ( Mature couple) 

    from Largs , United Kingdom;GB  on  August 8, 2006

    "On arrival, we found the entrance and Reception area to be of a reasonable standard and the check in process very simple although no offer was made to help with luggage. We were allocated Room 5 which was of a reasonable size. A number of negatives here such as – badly stained carpet, bedside cabinets in poor state of repair, décor of room. The bathroom, again of a good size badly needed decorated as the paper was coming away from the walls and black mould was evident on the bathroom tiles. Not sure why, but there was no toilet roll holder – basic requirement??? Breakfast over the two days was very good and served by a pleasant host. Checkout on the Saturday was disappointing as the gentleman who served me was wearing a very dirty casual shirt which I assumed due to working in the Kitchen – a clean apron would look more professional and reassuring to the guest. We received a minimal thank you with no mention of – enjoyed your stay, help with travel directions. These things leave lasting impressions!! Overall, this could be a good hotel as it is in a good location. With some effort to upgrade the rooms and focus on customer meet and greet communications, I would be tempted to return." (3305126965)

    Location was ideal a very near shops and centre of Southport.

    The room was in poor condition and in need of decoration.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Young couple) 

    on  December 13, 2006

    "The hotel was very nice in all aspects, the food was good - a nice big breakfast - staff were more than willing to help and i would reccomend this hotel. I will use again if i stay in Southport." (99769088)

    the staff were very friendly and helpful.

    The room could have done with a dusting

  • 8/10 Anonymous ( Solo business traveller) 

    on  August 6, 2006

    "Good value." (3305092867)

    Room had everything needed for a stay. Very good meals available.

    Decoration is getting a bit tatty.

    1 of 1 people found this review helpful:

  • 8/10 Allen ( Mature couple) 

    from Durham , United Kingdom;GB  on  August 5, 2006

    ACCESS TO LORD STREET AND OTHER FACILITIES

    1 of 1 people found this review helpful:

  • 8/10 Stephen ( Solo leisure traveller) 

    from Southampton , United Kingdom;GB  on  November 4, 2006

    "Overall my stay was good. I was unable to shower in the morning however as the water temperature was scalding." (99534268)

    Location, attitude of staff

    Shower not working properly

  • 9/10 Eleanor ( Solo business traveller) 

    from Edinburgh , United Kingdom;GB  on  August 4, 2006

    "Dinner menu was limited. I was offered only the a la carte menu and charged the full amount (£18) when I had only two courses and coffee. Food was, however, imaginative and attractively presented. Breakfast was excellent. B&B package VERY good value." (3305128263)

    Very friendly, efficient and helpful staff.

    TV took ages to warm up. Door hanging off bedside table.

    1 of 1 people found this review helpful:

  • 6/10 Anonymous ( Solo leisure traveller) 

    on  July 27, 2006

    "A good place to rest your head for a night - fair value for money but if staying for a longer period or in the winter months would need better facilities" (3304944446)

    Staff very friendly and helpful Excellent breakfast

    The room facilities were tired and a refurbishment is called for.

    1 of 1 people found this review helpful:

  • 8/10 George ( Mature couple) 

    from East kilbride , United Kingdom;GB  on  October 18, 2006

    "I would be quite happy to return to this hotel in the future as we found the staff to be both friendly and helpfull on our short weekend stay." (99057388)

    The bedroom was of good size with a clean bathroom facility and we had no realy no complaints - restfull weekend / food excellent.

    The stair leading upto the first floor bedroom was very narrow and difficult to climb with hand luggage.

  • 6/10 Anonymous ( Solo leisure traveller) 

    on  August 22, 2006

    breakfast

    size of room

  • 5/10 Barry ( Mature couple) 

    from Saffham , United Kingdom;GB  on  August 21, 2006

    "General appearnce of the hotel interior was of a very tired looking nature and need of re-decorating. Room generally of a poor standard, Short staffed in the evening on one occasion." (3304937448)

    Close to town centre and facilities

    A very tired looking bedroom, curtains hanging off hooks. Tea tray not properly replenished.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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