Haughton Hall, Telford, Shropshire

Haughton Lane, Telford, Shropshire, TF11 8HG
3 star

Haughton Hall, a listed building dating from 1718 and situated in the quiet beauty of rural Shropshire, provides the ideal location to relax and unwind amid com...

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£ Rooms from $128* per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
7/10 Your room
8/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 9/10 Yvonne (Mature couple) 

    from Ely , GB on  March 6, 2008

    "our overall stay matched any of our previos excursions. Particular mention must be made of the wonderful food and staff" (97272339)

    golf,fitnessroom andswimming pool excellent accomadtion what more can one ask for

    1 of 1 people found this review helpful:

  • 3/10 Darren (Young couple) 

    from Glossop , GB on  August 20, 2008

    "Having been a Deputy General Manager in a 5* Hotel and my partner a Head Housekeeper we are suprisingly easy going. I point out these issues as niggles that really detracted from what could be a great Hotel. Having since spoken to colleagues about it, they have used the Haughton Hall before and have similar stories to tell and want use it. So I don't feel it is an isolated incident. It is disappointing because you can see the potential the place has (In line with the MacDonald Hotels)It is just about great Customer service and attention to detail. The whole experience felt like a Hotel from 20 years ago on a Sea-front." (97558464)

    Lovely Location. Good Looking Hotel with Period feel in its own grounds. Very helpful night porter.

    No eye contact or customer service on arrival at 11.30am. Desk was un-manned. We knew room would not be ready, but wanted to let them know we would be a late arrival.Had to deal with Reception over phone, nobody came down. Told Reception twice we would be a late check-in, but when we arrived night porter had no record of us. He checked us into a room, but it wasn't the one allocated to us. Room only had 1 hand towel, no bath towels. The side board had coffee stains on it, the carpet was dirty. The bedside lamp was broken. The kettle wasn't plugged in and you had to move a huge side-board to plug it in. The windows didn't open in our Room. Breakfast was very basic in comparison to most Hotels I have stayed at.Check-out and once again we were ignored and then had to ring for assistance. I thought I had paid for the Room in advance, however I was charged on departure, the name on the Bill was the night porters who checked us in. Didn't want to cause a fuss so just paid.

  • 5/10 Steve (Young couple) 

    from Greens norton , GB on  August 19, 2008

    "A good hotel let down by some poor staff. For this money I have stayed in places with much better service. The location is great for where we wanted to be (Weston Park) so will probably stay there again. Only just scrapped in an 'acceptable' rating as they need to sort out the evening staff's attitude. The morning staff were very good." (107196283)

    Good location and food was generally good. The room was of a good size. The pool, sauna and steam room were good and well maintained.

    Reception was left unmanned, and no-one answered the phone number that was left to call. Was told that there was no room service, even though it is shown in the book in the room (the staff member was rude when this was queried). Evening meal food service poor, although breakfast service was fast and efficient. The room was cold and there was no heating, although it was a very cold day for what is supposed to be summer.

  • 10/10 Sarah (Young couple) 

    from Manchester , GB on  August 5, 2008

    "Words fail - it is a wonderful hotel, stay there. " (97595151)

    Everything was fantastic. I didn't stop saying wow all weekend.

    The only bad thing was that my weekend ended and I had to go home.

  • 10/10 Anonymous (Group of work colleagues) 

    on  July 9, 2008

    "Excellent - will use again whenever going to Shropshire." (97179139)

    We have stayed at Haughton Hall many times over the last 2 years and it is fabulous hotel, the staff are friendly and efficient and the atmosphere relaxing. The food in the bar is beautifully presented and of high quality ingredients, as well as being excellent value.

    They now charge for the golf and the tennis which used to be complimentary to guests.

  • 8/10 Michael (Solo business traveller) 

    from Co. wicklow , IE on  May 27, 2008

    "Good stop off location when coming from Ireland." (97318243)

    Old style building in a quiet country setting near the motorway (M54). Breakfast included, good price and swimming pool

  • 7/10 Darren (Mature couple) 

    from Colchester , GB on  May 17, 2008

    "When we arrived at our room we needed to phone reception but the phone in our room was not working. We reported this and the phone was swapped for a working phone, however, when the member of staff entered our room he managed to deactivate our room key meaning that we could not gain access. As part of our booking in we requested an early morning wake up call - we are still waiting for it! Finally - please train new bar staff on how to open a bottle of wine. I had to help out!" (97239276)

    Good value for money and the location.

    Nothing really

  • 9/10 Paula (Mature couple) 

    from Yeovil , GB on  November 28, 2007

    Our room was a junior suite with a four poster bed, very sumptuous.

    The reception desk area was very cramped, and not very private for inputing pin numbers etc.

    1 of 1 people found this review helpful:

  • 10/10 Sarah (Young couple) 

    from Manchester , GB on  April 20, 2008

    "Perfect - will stay again." (97053897)

    Everything. It was such a lovely hotel and I couldn't believe how amazing it was for the price.

  • 9/10 Raymond (Young couple) 

    from Sheffield , GB on  April 15, 2008

    "this hotel was welcoming, very friendly and helpful staff, facilitys were top class. very enjoyable stay. will definatly be going back." (97113258)

    comfortable, clean, welcoming

  • 8/10 John (Group of work colleagues) 

    from Crawley , GB on  October 17, 2007

    "The service was very good and staff very helpful and friendly. Check-in was swift and the room was ready for us by 13.30. Breakfast was good and overall our stay was excellent value for money. No complaints. Nice place." (99914261)

    The Hotel building is positioned in very pleasant surroundings.

    2 of 2 people found this review helpful:

  • 7/10 Anonymous (Young couple) 

    on  April 11, 2008

    "The room was clean, tidy and well equipped ie, flat screan Tv and a king size bed. The staff were very friendly and accomodating. Booking the hotel was very easy, with the online booking system and the location of the hotel is beautiful and easy to find. We enjoyed our short stay." (97228960)

    very clean room, friendly staff. Very good breakfast in a nice location.

    The shower was too hot and we were dissapointed about the location of our room.

  • 9/10 Karen (Young couple) 

    from Manchester , GB on  October 19, 2007

    "the classic room, the cheaper one i think is superb. great quality for the money.the only fault we had was that the pc on the tv did't work. food fab, a nice short walk into shifnall is good excercise and the walk back is great at night.has got everything need, chemist, shop for your paper, chines,indian resturants and a lovely bistro that does cheap meals on a monday." (97393073)

    a beautiful house, very clean,nicely decorated.

    not much at all really

    1 of 1 people found this review helpful:

  • 5/10 Neil (Mature couple) 

    from Stockton-on-tees , GB on  April 4, 2008

    The grounds of the hotel

  • 10/10 Gail (Group of work colleagues) 

    from Burgess hill , GB on  October 18, 2007

    "Staff were fantastic. Leisure facilities were great. Hotel was lovely. Very close to Telford International Centre which was the purpose of our visit. Very good value for money." (99156409)

    Modern rooms with PC's in all rooms. (would have been helpful to advice that there was a cost to using the pc's though). Leisure facilities

    I had booked in a party of 12 people and had asked for the best room for organising it but was put into the worst room out of the party. Our room was also directly above a wedding party which kept us awake and the walls in our block were paper thin so we were kept awake the rest of the night by the man next door snoring loudly (both nights!)

    1 of 1 people found this review helpful:

  • 9/10 Anonymous (Group of work colleagues) 

    on  October 18, 2007

    "Staff extremely helpful and welcoming. Accommodation comfortable. Enjoyed the leisure facilities (swimming pool and jacuzzi, etc.) Bar, etc very comfortable with nice ambience." (99858852)

    Old fashioned country hotel, but all modern conveniences, comfortable room (although no bath only shower),

    Had to pay for two people for bed and breakfast, although only one in the room, no reduction at all even for the fact only one breakfast taken.

    1 of 1 people found this review helpful:

  • 10/10 Mary (Young couple) 

    from Stafford , GB on  April 2, 2008

    "Was fantastic. Great value for money and we both really enjoyed our stay at the hotel. The village wasn't far away where we went out to the pub, 'Seven' to watch the football on the Saturday night. Fantastic value for money again there and the locals were friendly, coming to chat to us on arrival. Only a £1 taxi ride back to the hotel as by the time the football had finished it was raining heavily outside." (97753894)

    Very relaxed and friendly. Loads to do on site during our stay.

    Could not turn the heating off in the evening.

  • 9/10 Richard (Young couple) 

    from Leicester , GB on  October 16, 2007

    "AN AMAZING HOTEL AND WONDERFUL LEISURE FACILITIES. FOOD FIRST CLASS AND A REASONABBLE PRICE. WILL DEFINATLY GO AGAIN" (97318475)

    THE HOTEL WAS EXCELLENT

    A BLIND OR NET CURTAIN WOULD BE GOOD AT THE BATHROOM WINDOW.

    1 of 1 people found this review helpful:

  • 9/10 Vernon (Mature couple) 

    from Huyton , GB on  February 26, 2008

    "Very enjoyable. If we are planning another trip to the area, we wouldn't hesitate to book Haughton Hall. The building is Grade 1 Listed and is a bit like a rabbit warren so it is important to follow the signs for the rooms." (97227812)

    The room was very comfortable and the breakfast choice quite good. The staff were very friendly.

    'Dislike' is not an appropriate description. The only snag, arriving in the dark, was that the reception sign was not illuminated so we were unsure if we had approached it from the right direction.

  • 6/10 Phil (Group of work colleagues) 

    from High wycombe , GB on  February 26, 2008

    Sports facilities excellent. Good hotel for summer stay - see below!

    Room on first day very cold - heating not put on early enough. Needed electric radiator throughout stay. Lighting in room insufficient - hotel promised to remedy.

  • 3/10 Anonymous (Solo business traveller) 

    on  February 25, 2008

    Good breakfast

    No wi-fi in the bedroom, could not sit at desk because there wasnt enough room! Over priced for what you get and there are better hotels in the surronding area!

  • 8/10 (Young couple) 

    from Telford , GB on  July 13, 2007

    Problem with DVD player, had to call staff three times before it was fixed. Apart from this everything else was perfect.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous (Mature couple) 

    on  February 6, 2008

    "THE HOTEL WAS VERY OLD AND HAD PREVIOUSLY BEEN USED AS A SCHOOL. THE EXTENSION WINGS OF THE HOTEL LOOKED LIKE A SCHOOL WING. THE CORRIDORS WAS UNLIT AT NIGHT AND THE CENTRAL HEATING RADIATORS WERE TURNED DOWN IN ALL THE CORIDORS WHICH MADE IT VERY COLD. THE HOTEL STILL HAD MANY OF ITS ORIGINAL FEATURES HOWEVER THIS RESULTED IN A FORCE GALE WIND COMING THROUGH THE SASH WINDOWS AND WHILST TRYING TO EAT BREAKFAST MADE IT UNCOMFORTABLE." (97023156)

    FIRE ALARMS GOING OFF AT 2AM!!!!

  • 8/10 Dawn (Family with young children) 

    from Ravenshead, notts , GB on  July 8, 2007

    "Lovely peaceful setting, which enhanced the leisure facilities too. Staff were helpful & very friendly, but not always around when needed. Pleasantly surprised with creative, tasty bar meals, but sadly no food suitable for young children needing plain, un-fussy food. Staff at leisure centre were also very helpful & accommodating, although in the hotel guide we were not pre-warned of a new club rule of no children in pool after 5.00pm" (99257168)

    Good sized rooms, excellent bar food & breakfasts, helpful staff, excellent leisure facilities in attractive setting

    Broken shower head in en-suite, slow service for bar meals, no fresh-ground coffee for breakfast!

    1 of 1 people found this review helpful:

  • 10/10 Lewis (Family with young children) 

    from Caerphilly , GB on  January 23, 2008

    "Great place to stay with a baby/toddler as the staff are really friendly and helpful. Didn't worry if baby cried. Food in the evening not really for toddlers HOWEVER the location of Hotel is fabulous for eating out. Found lots of child friendly eating houses!!" (97391692)

    The room was huge, ample especially as we have a 14 month old toddler. The room was warm and clean and all the facilities we expected were there

  • 8/10 Robert (Mature couple) 

    from Grantham , GB on  July 3, 2007

    good sized room,lovely shower,beautiful house, fabulous grounds and very good food.

    all the stairs, but it was built in 1718.

    1 of 1 people found this review helpful:

  • 6/10 Brian (Mature couple) 

    from Malaga , ES on  December 28, 2007

    "as above" (97770072)

    size and comfort

    shower was difficult we did report it. room 23 breakfast was adissappointment bacon hard tomatoes overcooked looked as though it was cooked and stored then reheated

  • 6/10 Gareth (Solo business traveller) 

    from Cambridge , GB on  June 29, 2007

    Dinner was excellent and the staff very friendly. Leisure facilities were also excellent.

    Some areas of the hotel looked a little tired and in need of refresh.

    1 of 1 people found this review helpful:

  • 8/10 Carey (Young couple) 

    from Northampton , GB on  December 12, 2007

    "The overall ambiance of the hotel is one of understated luxury within stunning grounds, this does come across on the internet, however the leisure facilities were better than anticipated, the pool area particularly was lovely and very clean. We really enjoyed our stay and found the whole weekend to be very relaxing, the staff were informative about the local area and generally very helpful." (97582499)

    The old part of the hotel was really lovely and the staff were very holpful and welcoming

    On the first morning our shower was burning hot, but on the sunday morning it was freezing!

  • 9/10 Alan (Mature couple) 

    from New milton , GB on  June 23, 2007

    "Liked the setting of the hotel with extensive grounds. All the staff were friendly & helpful. The food in the restaurant was very good. Not happy with the seating in the lounge if eating there. Easy to find the hotel from the M54. Would have appreciated a lift as we were on the first floor , but were offered assistance with our luggage. Overall happy with our stay & would recommend the hotel to friends visiting the area." (99638564)

    A nice good size room with a comfortable bed

    bedrooms need air conditioning in summer ,or at least sheets rather than heavy duvets.Room let down by 'tatty' old window frames behind new double glazing.

    1 of 1 people found this review helpful:

  • 8/10 Denice (Other) 

    from Stratford , GB on  June 3, 2007

    "The restaurant for dinner could do with some light background music. It was very quiet and you could hear yourself eating." (99342244)

    The decor and comfort of the bed, flat screen TV

    Central heating timer, curtains

    1 of 1 people found this review helpful:

  • 8/10 Anonymous (Other) 

    on  June 2, 2007

    "The leisure facilities were excellent particularly the pool and spa area. The pool was large by hotel standards (15m) and was quiet too. There was no additional charge for its use. We had dinner in the hotel restaurant and whilst the quality of the food was good the portions were small and would not satisfy a hungry adult. Additionally, service was rather slow. Breakfast was excellent both in terms of choice and service. Overall I felt that the bed and breakfast aspect of the stay provided excellent value for me and I wouldn't hesitate to recommend the hotel." (99302172)

    Comfortable beds, huge bathroom, media facilities.

    It was rather cold, there was no wardrobe

    1 of 1 people found this review helpful:

  • 9/10 Anonymous (Mature couple) 

    on  May 31, 2007

    "Lovely hotel with great leisure facilities, breakfast good and plentiful. Rooms clean and well presented. Shifnel village is approximately ten minute walk away where there are several pubs and chinese, greek, italian and indian restaurants. Will definitely recommend this hotel to family and friends and will be returning for a further visit." (99464744)

    Staff were extremely friendly,helpful and informative.

    1 of 1 people found this review helpful:

  • 10/10 Yvonne (Family with young children) 

    from Stretton , United Kingdom;GB on  May 30, 2007

    "A wonderful stay was had by all our party, including one year old grandson. Leisure pool was enjoyed, and bar snack in the very comfortable lounge was well presented and enjoyed by all. The coffee was very good to finish too. All in all a thoroughly enjoyable stay was had by us all." (99177890)

    Very friendly and helpful staff, set in wonderful building with character and surroundings to match. Lovely rooms with good provision for babies and excellent breakfast and bar meals.

    Nothing to complain about.

    1 of 1 people found this review helpful:

  • 7/10 Anonymous (Mature couple) 

    on  May 25, 2007

    "The staff were generally friendly and helpful. Shifnal was within walking distance with a variety of restaurants, pubs and shops. Not many staff in hotel so sometimes service slow. We were upgraded into a 4 poster bedroom which was large." (99531528)

    Large bedroom overlooking gardens. Very quiet even when hotel hosting functions. Fantastic leisure centre. Friendly staff.

    Central heating didn't work so room cold. Poor food and service in restaurant.

    1 of 1 people found this review helpful:

  • 6/10 Steven (Young couple) 

    from Telford , GB on  May 23, 2007

    "Not very polished. Standards have slipped since I last stayed at the hotel. Still a nice place, but not looked after." (99482124)

    Location & setting

    PC in room didn't work. Bar was dirty, toilets nasty and staff (apart from Maitre'D and blonde girl behind bar) were hesitant & clueless.

    1 of 1 people found this review helpful:

  • 9/10 Marie (Mature couple) 

    from Staffs , GB on  May 23, 2007

    "the description of the hotel says that it has king size beds as standard! the first room had a double the second room had a very large bed bigger than a king size i would say, the gym and pool are fantastic clean warm and not to busy, the staff very helpfull, the grounds are very pretty and it is so peacefull. the only small niggle was the room was above the function room so it was a tad loud. hey we all have to live! on the whole we had a great time, good food/drink and service, i am booking again very soon." (99600294)

    1 of 1 people found this review helpful:

  • 8/10 Anonymous (Family with young children) 

    on  May 16, 2007

    "We found the accomodation and the leisure facilities to be very good overall. As stated before staff were friendly and helpful." (99003633)

    The large room and the staff went out of their way to assist you

    The cleaning of the rooms. We stayed for 4 days and our room wasnt hoovered once. Also toiletries werent replaced

    1 of 1 people found this review helpful:

  • 8/10 Anonymous (Group of adult friends) 

    on  May 11, 2007

    "The hotel was quiet mid-week and we enjoyed the peacefulness of the surrounding parkland and golf course. We also appreciated being able to use the leisure facilities. The hotel was a good centre from which to explore National Trust houses and English Heritage sites around Shropshire and the Ironbridge Gorge museums only a few miles away." (99825130)

    The large size of the family room we occupied

    1 of 1 people found this review helpful:

  • 8/10 Frances (Mature couple) 

    from Reading , United Kingdom;GB on  May 5, 2007

    "There were no major drawbacks. Centrally placed for points of interest." (99719605)

    Staff efficient but friendly.Pleasant surroundings and golf course on doorstep.Excellent breakfast.Ample parking

    No heating but was attempted to rectify.Meals were somewhat overrated and not value for money.

    1 of 1 people found this review helpful:

  • 10/10 Keith (Mature couple) 

    from Black notley , GB on  May 3, 2007

    "A little gem, very convenient for M54, excellent rooms and leisure facilities, amazing value." (99171820)

    Great room, excellent leisure facilities, helpfulness of staff (let us check in early), lovely setting.

    We ate in the bar,ood was good but a bit expensive, not much atmosphere; if staying again woulg go into town to eat.

    1 of 1 people found this review helpful:

  • 10/10 Anonymous (Mature couple) 

    on  May 2, 2007

    "Very pleased with the standard of accomodation.Staff were very pleasant and helpful.Leisure facilities were excellent-very clean & well maintained. All meals were well presented and good value." (99408558)

    Very spacious room, large four poster bed,tea & coffee making facilities,large screen TV

    1 of 1 people found this review helpful:

  • 7/10 Anonymous (Mature couple) 

    on  April 25, 2007

    "Early morning call request ignored. Only average service in the restaurant. Building cold (draughty) when sitting in the bar area as front door continually open. Good food at a reasonable price." (99862902)

    Local amenities accessible easily

    Building in need of a facelift both internally and externally

    1 of 1 people found this review helpful:

  • 9/10 Alan (Mature couple) 

    from Stafford , GB on  April 24, 2007

    "We were made very welcome for our one night stay. Too brief to test how well everything is done but we had no complaints. We enjoyed the facilities of the room and the wonderful setting of the hotel." (99393140)

    The accommodation was spacious and comfortable. Liked modern screen and computer access

    Only one pillow each!

    1 of 1 people found this review helpful:

  • 9/10 Anthony (Group of adult friends) 

    from Wolverhamton , GB on  April 19, 2007

    "the hotel, is very grand in its grounds and the staff could not be more helpful i will stay there again." (99592854)

    first class would stay again

    1 of 1 people found this review helpful:

  • 10/10 Rosemarie (Mature couple) 

    from Stockport , GB on  April 18, 2007

    "We booked the Manor room for our 10th anniversary, for two nights, when we got there, we found they had up graded us to the boardroom ,the room was very clean and well presented. hotel environment was very pleasant and there was a relaxed atmosphere. The staff was always very helpful and polite. We enjoyed our stay and would rebook soon.using the family room. The meals in the restaurant & the bar food was well presented and enjoyable, There was a good choice of menu meals. in the restaurant / bar. The facilities in the Leisure centre our of a good standard., little things in the changing rooms was a nice surprise i.e. shampoo, soap,hand cream bags to put your wet swimwear in. I would like to say thanks to all the staff for making our stay be a happy one. Rose & Phil" (99620197)

    The room was very clean and well presented

    1 of 1 people found this review helpful:

  • 7/10 Anonymous (Mature couple) 

    on  April 11, 2007

    "nothing to add" (99424072)

    spacious room. dinner menu was interesting and dishes chosen were well cooked and presented

    decor dreary though looked new. hopeless shower. poor wine list

    1 of 1 people found this review helpful:

  • 5/10 Philip (Mature couple) 

    from Chippenham, , GB on  November 11, 2007

    "First impression of building was not great on arrival. Pictures on the web site rather flater as you would expect. Check in was fine with polite and friendly staff. Room was located at the very end of a 1960's style extension to the building about as far away from the main part of the hotel as possible. Inspection of the room revealed black staining/mould to the silicone seal between the shower tray and wall tiles, some dubious staining on the bed spread and a faulty central heating radiator, the only one in the room, which did not work at all so the room was cold. We were offered a room change two or three rooms down the hall which we accepted. This room also had the black staining/mould on the silicone seal in the shower but in all other respects it was adequate - it was warm! During our stay the general impression we formed was that the building probably hadn't seen much reinvestment since its original conversion to a hotel in the middle 90's and was now in need of general repair and redecoration. Had it not been for the quality of staff, which was faultless, the superb food throughout or stay - breakfast and evening meal - and the excellent leisure facilities available onsite we would have been disappointed with our stay." (97179616)

    Leisure facilities, helpfulness of staff and quality of food.

    General 'tired' apperance of exterior of building and general level of decorations.

    0 of 1 people found this review helpful:

  • 6/10 Anonymous (Solo business traveller) 

    on  November 9, 2007

    "Would like to have known that the classic rooms only had a shower & the manor rooms had a bath without having to dig deep on the hotels own web site" (97057188)

    Pleasant setting, easy access to Telford.

    The room ( room 17 ) was not as described - there was no broadband connected PC nor LCD flat screen tv - in fact the tv did not even have BBC2 never mind access to range of movies. The shaving light did not work.

    0 of 1 people found this review helpful:

  • 4/10 David (Mature couple) 

    from Bostob , GB on  October 12, 2007

    Room was very cold and no electric heater available after two requests heating was turned on about 10pm

    0 of 1 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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