Best Western Premier Shaftesbury Hotel, London

65 - 73 Shaftesbury Avenue, London, W1D 6EX
4

L'hôtel est situé en plein cœur de Londres, au centre du quartier des théâtres, l'endroit parfait pour découvrir la capitale. Le Best Western Shaftesb... more

 

£ Chambres à partir de 119 £ (≈ $202) par nuit
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8/10 Evaluation globale

Catégorie Évaluation moyenne
8/10 Processus d'enregistrement
7/10 Votre chambre
7/10 Bon fonctionnement des équipements
8/10 Ordre et propreté de l'hôtel
8/10 Performance du personnel
8/10 Expérience générale
9/10 Rapport qualité / prix
  • 10/10 Annette ( Couple Jeune) 

    de Strabane, county tyrone , GB  le  5 août 2008

    "We had a fantastic time. We have been around a great number of hotels and we can both say its one of the best we have ever been too. Our stay from beginning to end was fantastic, i could talk all the time about it.." (97184888)

    Excellent service, we booked a romance package and it was fantastic really romantic.

    2 personnes sur 2 ont trouvés ce commentaire client utile:

  • 9/10 Anonymous ( Voyageur seul pour affaires) 

    le  2 septembre 2006

    "très bon rapport qualité prix et situation idéale au centre de Londres" (3305260197)

    Ajout d'une imprimante au poste d elibre accès internet

  • 8/10 Anonymous ( Groupe de collègues de travail) 

    le  20 mars 2005

    "- Avant de réserver,j'aurai aimé être informé du fait que le restaurant de l'hotel était fermé pour cause de rénovation. Cela dit, le séjour a été satisfaisant et il a fait exceptionnellement beau à Londres. - j'ai apprécié que suite à une première nuit difficile du bruit sur la rue, l'hotesse d'accueil m'ait sans poser de problème changé de chambre pour une plus calme." (1945718)

    Bien situé, l'hotel permet de vister le centre de Londres à pied. L'accès internet haut débit pour tous est très appréciable.

    Les chambres donnant sur l'avenue sont bruillantes, un double vitrage devrait faire l'affaire.

  • 8/10 Richard ( Couple senior) 

    de St leonards on sea , GB  le  30 septembre 2008

    Good location, clean modern room

    small room difficult to open wardrobe door

  • 9/10 Hannah ( Couple Jeune) 

    de Witney , GB  le  16 avril 2008

    "This hotel is opposite Chinatown and a few minutes walk to Leicester Square. The tube is so easy easy to use and the nearest one was on Leicester Square. There are loads of restaurants and bars around and plenty of shops. It is also very close to Oxford Street." (97078806)

    Very clean. Staff very helpful and polite.

    Our room was very small.

    6 personnes sur 7 ont trouvés ce commentaire client utile:

  • 9/10 Martin ( Couple Jeune) 

    de Chelmsford , GB  le  23 septembre 2008

    "Excellent" (99906655)

    The Location is absolutely superb for our needs. The Romance package we booked was excellent and we enjoyed every moment of our evening. We have booked here and this package in the past and will continue to do so in the future.

  • 4/10 A ( Couple du même sexe) 

    de London , GB  le  3 septembre 2008

    "We had come from a 10 hour flight and were very tired. It was a horrendous experience trying to get the room which had already been booked and confirmed. We gave them the details as given by you on the confirmation. Staff were totally inadequate" (107220191)

    The booking process was excellent.

    The hotel didnt seem to have bookings and all the money we saved on booking on the internet had to be spent phoning up South Africa where our mother i sliving and had all the internet details. The reception staff were not very helpful to the two children as well in checking for the bookings although they gave them the nos.

  • 10/10 Anonymous ( Couple Jeune) 

    le  27 août 2008

    "Excellent service " (107187871)

  • 10/10 Anonymous ( Couple Jeune) 

    le  21 août 2008

    "Would stay there again." (107217908)

    Great location, few minutes walk to covent garden and leicester square. Good value as we got a clubroom at a discount thru your website which is large and quiet. Great bathroom and showering facilities. Clean. Staff were efficient and friendly.

  • 9/10 Michael ( Famille avec des enfants jeunes) 

    de Cedar hill , US  le  19 août 2008

    "My boyfriend and I will continue to stay at your hotel when we are in London again..." (107153517)

    The bed in my room was a very romantic focal point to the room.

    The toilet did not flush

  • 7/10 Pierre ( Voyageur seul pour loisirs) 

    de Cascais , PT  le  13 avril 2008

    "Great location and rooms nicely decorated but small. Double room okay for single occupancy but tight for two. Internet never works in the rooms (but you get Wi-fi in the (tiny) lobby. This is a 100% non-smoking hotel, incl. in all the rooms." (97670260)

    Great location, especially for night life (theaters, restaurants). Room nicely decorated (but small ! )

    Several stays in this hotel and internet NEVER works in the rooms. Staff was helpful but seems to be or recurrent or permanent problem which Management or owner doesnt' care about it ! Cost of breakfast.

    1 personnes sur 1 ont trouvés ce commentaire client utile:

  • 9/10 Christian ( Couple senior) 

    de Westmoorings , Trinidad and Tobago;TT  le  7 juillet 2007

    "BREAKFAST IS GOOD BUT EXPENSIVE LOCATION IS PERFECT CONCIERGE IS VERY HELPFULL ROOM MAKEUP IS FAST AND THOROUGH AIR CONDITIONG PROBLEM --IN A PARTY OF 4 ROOMS ; ONE HAD TO CHANGE ROOM,ONE HAD WATER LEAKING FROM A/C,TWO COMPLAINED OF NOT COOLING PROPERLY . SAVED A LOT OF MONEY BY BOOKING ON-LINE -- AT LEAST 50% WILL STAY HERE AGAIN" (99288447)

    LOCATION

    AIR CONDITIONERS NEED CHANGING

    4 personnes sur 4 ont trouvés ce commentaire client utile:

  • 8/10 Michael ( Couple Jeune) 

    de Sunderland , GB  le  8 août 2008

    "a pleasurable experience i will look forward to staying in a best western premier again" (107295231)

    Good clean hotel, i liked the extras in with the romance package, they pleased my wife as it was our first year aniversary

    room a little too hot, air conditioning was loud when trying to sleep

  • 8/10 Anonymous ( Groupe de collègues de travail) 

    le  18 mars 2008

    "Hotel was good value for money and perfectly postioned within theatre land and close to piccadilly circus tube station. Room was comfortable, modern and contained all that you need for a short stay. Size of the room was just right for one person but it would have been a bit of squeeze for two. Television within bathroom wall was a quality touch but unfortuunately mine did not work." (97716835)

    excellent postion for surrounding attractions

    Slight traffic noise

    1 personnes sur 1 ont trouvés ce commentaire client utile:

  • 9/10 Anonymous ( Couple du même sexe) 

    le  12 mars 2008

    "all staff very polite and helpful" (97726885)

    all. location most important

    1 personnes sur 1 ont trouvés ce commentaire client utile:

  • 8/10 Anonymous ( Couple senior) 

    le  3 juillet 2008

    Central location. Adequate for stay

    Closing at 0200 hrs in centre of London. Not allowing late night out having to be back before closing.

  • 9/10 Debbie ( Couple Jeune) 

    de Shoeburyness, essex , GB  le  28 juin 2008

    "Lovely beautiful hotel we would love to come again overall a great experience." (97966464)

    beautiful room lovely complemental gifts in our room made us feel really special turn down service nice touch with little goodnight card. breakfast really nice.

    We didnt like that the laundry man was in the customer lift with us on the way to breakfast with dirty sheets in a trolley. We also didnt feel that the lady on reception was very welcoming she was a bit cold and hard to understand due her accent.

  • 9/10 Anthony ( Couple senior) 

    de Ipswich , GB  le  19 juin 2008

    "very enjoyable as the hotel was so central" (99302125)

    room was well proportioned, facilities were very good ,decor stylish and modern

    no Earl Grey tea in room!

  • 5/10 Anonymous ( Autre) 

    le  9 juin 2008

    I had reserved two rooms for two nights - four night total. They only had one room for us. We had to share and fight to get fair rate. No manager on site. No none who could take decisions...They were making us feel like if they were makinf us a favor for not charging us for two rooms....hello...we only had one room, why should we pay for two?!!!!

  • 7/10 Anonymous ( Couple Jeune) 

    le  28 mai 2008

    Reception area and staff welcoming

    Room very cramp and dangerous step on entry

  • 4/10 Anonymous ( Couple Jeune) 

    le  24 février 2007

    "Location was good for the theatre district. Staff were not attentive to our needs and were miserable! Check in/out was slow and I was asked if I had paid yet! Staff did not smile at all. The in room facilities were below expectations. Small bathroom, windows did not shut out enough sound, no hot water. Difficult to find from the outside as the signage was small/not obvious." (99221651)

    Modern looking

    Staff were miserable and unattentive. No hot water. Windows let far too much noise through for a London hotel. Room, including bathroom, was too small for the price paid.

    3 personnes sur 3 ont trouvés ce commentaire client utile:

  • 9/10 Hanna lilienfeldt ( Groupe de collègues de travail) 

    de Odense , DK  le  23 mai 2008

    Nice, newly renovated, stylish room

    Some noice from the street - so I had to have the window closed during the night

  • 5/10 Anonymous ( Groupe d'amis d'adultes) 

    le  21 mai 2008

    "The hotel is very central but has no atmosphere. Staff were ok but not best helpful when we arrived early and asked about early chek in. When we got in the room it was tiny with just enough room to get round the bed. Three long black hairs in the bath, not ours apart from that seemed clean." (97400578)

    Central Position

    Tiny Room, No early check in.

  • 8/10 Anonymous ( Groupe d'amis d'adultes) 

    le  18 avril 2008

    Central location, easy access to tourist attractions

  • 7/10 Chian sandy ( Couple senior) 

    de Shanghai , China;CN  le  18 février 2007

    "Size of the room" (99750388)

    Location and free internet

    Room is too small not spacious enough

    2 personnes sur 2 ont trouvés ce commentaire client utile:

  • 6/10 Anonymous ( Couple Jeune) 

    le  8 janvier 2008

    "Good room. A one off human error spoilt the occasion . The champagne was not in the room on arrival as ordered. Otherwise the room was excellent and the loaction perfect." (97726776)

    Location

    They did not supply me with the champagne that came with the package. Error made at reception

    3 personnes sur 4 ont trouvés ce commentaire client utile:

  • 5/10 Andrew ( Voyageur seul pour affaires) 

    de Kings lynn , GB  le  16 juin 2008

    "Having stayed at other Best Western hotels, like the one in Edinburgh, this wasn't a patch on that experience." (99405454)

    It was quite a nice and clean hotel - comfortable room, quite large. Its location is good, although not for where I wanted to be. Good shower.

    The internet connection in the room wasn't working. Complimentary water wasn't where I was expecting it. Some staff very friendly, some quite unemotional and almost unfriendly. I guess it was a typical London hotel. Having stayed at other Best Western hotels, like the one in Edinburgh, this wasn't a patch on that experience.

    1 personnes sur 2 ont trouvés ce commentaire client utile:

  • 5/10 Anonymous ( Voyageur seul pour loisirs) 

    le  6 mars 2008

    Centrally located

    Very cramped room with no windows

  • 7/10 Anonymous ( Couple Jeune) 

    le  5 mars 2008

    "The hotel was in a superb location - close to all theatres and main attractions/night life and shopping. the staff were friendly and the room was comfortable with TV and Internet." (97193610)

    Nice and comfortable.

    The bathroom was fairly small and no bath

  • 3/10 Daniel ( Voyageur seul pour loisirs) 

    de Bury st edmunds , United Kingdom;GB  le  12 novembre 2006

    Location on Shaftesbury Avenue

    Tiny, windowless room with a radiator that clanked and whooshed all night. Staff were unable to rectify this, or provide another room.

    2 personnes sur 2 ont trouvés ce commentaire client utile:

  • 10/10 Kathryn ( Famille avec des enfants adolescents) 

    de Hove , GB  le  28 février 2008

    "The aspect of the room." (97560046)

    It was clean and modern, excellent value for money considering it is in the centre of London

    The room was a little small.

  • 7/10 Anonymous ( Voyageur seul pour loisirs) 

    le  19 février 2008

    Location

  • 9/10 Anonymous ( Voyageur seul pour loisirs) 

    le  13 octobre 2006

    central to London sights

    Chiming Clock outside did not make sleep easy

    2 personnes sur 2 ont trouvés ce commentaire client utile:

  • 9/10 A j ( Couple Jeune) 

    de Mold , GB  le  25 septembre 2007

    "Can't fault the hotel at all. Very clean room and public areas, friendly, courteous and helpful staff and the location was great for the event we were attending - 5 minutes walk away. Transport links were also very good with Leicester Square Tube station 5 minutes walk away." (97054539)

    Location - good for tube links, good for shopping and nightlife, good for eating

  • 7/10 Anonymous ( Groupe d'amis d'adultes) 

    le  1 juin 2007

    "Overall our stay at the hotel was pleasant, the staff were very polite and helpful, I would stay there again." (99339096)

    The accommodation was very modern and had everything you needed in your rooms

    The beds are very close to the dressing table and kettle

  • 8/10 Anonymous ( Couple senior) 

    le  18 avril 2007

    "We did feel that our stay was spoilt by the noisy location. However, your very friendly and efficient staff moved us to another room for our second night." (99231416)

    Room was well decorated; clean and comfortable.

    Noisy location on first floor.

  • 9/10 Anonymous ( Voyageur seul pour affaires) 

    le  25 mars 2007

    The hotel was quiet and the staff was very helpful.

    No issues on this visit

  • 8/10 Gemma ( Couple du même sexe) 

    de Finchley , United Kingdom;GB  le  16 avril 2006

    modern style of room

    very small room. entertainment facilities not working efficiently ie radio, internet

    1 personnes sur 1 ont trouvés ce commentaire client utile:

  • 7/10 Richard ( Voyageur seul pour loisirs) 

    de Bristol , United Kingdom;GB  le  16 janvier 2007

    Very comfortable bed; stylishly decorated room; friendly staff; hotel situated 30 seconds walk from Chinatown & Leicester Square!

    Room was a tad on the small side; many of the TV channels did not work.

  • 7/10 Kirstie ( Voyageur seul pour loisirs) 

    de New york , United Kingdom;GB  le  8 avril 2006

    "As above, on future stays, I would certainly request a middle/back room because of the noise levels of the street below." (3304321681)

    The decor was very modern and up to date. The fruit bowl and refreshments on arrival to the room was excellent. The breakfast the following day was very adequate and enjoyable.

    I had been placed in one of the front rooms overlooking Shaftesbury Avenue and unfortunately this proved extremely noisy for most of the night, including buses stopping at the bus stop directly outside and rubbish collection trucks tipping recycled glass bottles into the back of their wagons on numerous occasions. Also, the hotel was rather too hot temperature wise and due to the noise of traffic outside, I was unable to leave a window open.

    1 personnes sur 1 ont trouvés ce commentaire client utile:

  • 10/10 Anonymous ( Couple senior) 

    le  4 janvier 2007

    "This hotel is so conveniently positioned. It is right in the heart of theatre land and only a few minutes walk to Leicester Square, Regents Street etc. I would highly recommend this hotel for anyone coming by train the stations are close by and therefore making access easy rather than you have to walk for ages with your luggage. The rooms are very clean and spacious" (3304083732)

    A very spacious room. We thought the fresh fruit in the bowl was a nice touch.

  • 7/10 Anonymous ( Couple Jeune) 

    le  2 novembre 2006

    Location

    Room temperature too high

  • 8/10 Simon ( Couple senior) 

    de Hayling island , United Kingdom;GB  le  28 août 2006

    Very handy for/close to theatres, clean and comfortable with efficient helpful staff

  • 3/10 Howard ( Voyageur seul pour affaires) 

    de Heathfield , United Kingdom;GB  le  4 juillet 2006

    "The hotel was extremey over-priced for the quality on offer. The check-in was extremely slow. One member of staff on the desk, who spent more time talking to other staff on the 'phone than dealing with a queue of customers. She showed no empathy or interest in her quests - we were in the way. The process took some 15 minutes, and there was only 1 other quest in front of me. The room (105) was next to the restuarnt down the road, and you could hear all the clatter going on - not something I'd expect for £239 for one night. the mini bar was a small firdge with noting in - other than water, and was not even cold. The room was small and airless. whilst it was clean, the carpets were clearly old and in need of replacement. Overall you are not even coming close to meeting customer expectations with the price tag. Dreadful value for money" (3304951788)

    Nothing

    Please see below

  • 5/10 Anonymous ( Autre) 

    le  29 avril 2006

    "it was clean breakfast good internet did,nt work" (3304576624)

    location

    value

  • 10/10 Anonymous ( Autre) 

    le  22 juin 2007

    Very central and accessible to all ammenities

    0 personnes sur 1 ont trouvés ce commentaire client utile:

  • 10/10 Adrian ( Couple Jeune) 

    de Derby , United Kingdom;GB  le  14 avril 2006

    "Excellent position, only five minutes from a tube station and about the same distance to excellent shopping: Carnaby and Regents Street and Oxford Street. Endl;ess choice of restaurants and bistros, catering for all tastes from all corners of the earth. As soon as you enter the hotel, you get an excellent impression immediatley, with it's modern airy feel. Staff very friendly and I'm sure would have bent over backwards to help with any problems, but we didn't have any. Room was luxurious, fresh fruit and flowers being placed in the room prior to our arrival. Breakfast was excellent, will a full choice available. I saw the gym, which was well stocked with modern equipment, but after the amount I had for breakfast, it wasn't a good idea. I will be using again and would highl;y recommebd this hotel to anyone who likes their hotel to be of a high standard and a reasonable price." (3304461530)

    Choosing the romantic package to add to our weekend, the site of the four poster bed really set the mood for the trip. Excellent room, even down the tv in the bathroom. Bed was so comfortable we didn't want to leave. I will be using the hotel again.

    Everything was above my expectations

    1 personnes sur 2 ont trouvés ce commentaire client utile:

  • 9/10 Kobus ( Voyageur seul pour affaires) 

    de Thabazimbi , South Africa;ZA  le  28 décembre 2006

    Friendly and helpful staff

    0 personnes sur 1 ont trouvés ce commentaire client utile:

  • 8/10 David ( Voyageur seul pour affaires) 

    de Ross on wye , United Kingdom;GB  le  30 novembre 2006

    Good location,nice refurbished room bit on the small side but very practical,friendly staff, for my leisure purpose of visiting london i couldnt fault it.

    small room but you cant have it all

    0 personnes sur 1 ont trouvés ce commentaire client utile:

  • 5/10 Steven ( Voyageur seul pour affaires) 

    de Mcgregor , Canada;CA  le  29 août 2006

    "I previously stayed here in April 05. My main reasons for choosing this hotel is for its proximity to the theatre district. The staff tries to accomodate, but fails. The North american adaptor in my room was not functional and had to wait 30+ minutes for a replacement that did not work. the staff could not tell me where to purchase a tourist power adaptor, nor did they have one available. for the location, this place is great - 99 pounds was fair, compared to other hotels ... if you're a single traveler, this place is fine." (3305232348)

    proximity to theatre district and free wi-fi internet

    concierge called me an off-license cab that got me lost and overcharged - not impressed

    0 personnes sur 1 ont trouvés ce commentaire client utile:

Les opinions exprimées sur cette page sont les avis personnels des clients et ne représentent donc pas obligatoirement l'opinion d’Active Hotels, Active Reservations ou ceux de nos partenaires de distribution. (A propos des commentaires clients).

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