Britannia Hotel Birmingham, Birmingham

New Street, Birmingham, B2 4RX
3 star

Quest'hotel conserva elementi della sua architettura originale e del suo stile tradizionale, ed è situato in una posizione splendida nel cuore della città, a br...

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£ Camere a partire da $77* a notte
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6/10 Valutazione generale

Categoria Valutazione media
6/10 Procedura di check-in
6/10 la vostra stanza
6/10 Funzionamento dei servizi
6/10 Ordine e pulizia dell'albergo
5/10 Comportamento del personale
6/10 Esperienza complessiva
6/10 Il valore generale dei soldi
  • 7/10 Anonymous (Gruppo di colleghi di lavoro) 

    il  16 luglio 2008

    excellent location in the very centre of Birmingham

    1 persone su 1 hanno ritenuto utile tale commento:

  • 5/10 Anonymous (Coppia dello stesso sesso) 

    il  10 luglio 2008

    "Thought the room could have been alot better for the money paid, and we were put on the floor where refurbishment was being undertaken, so there was alot of noise first thing in the morning." (97156504)

    It is near the NIA venue, where we saw Duran Duran in concert approximately 10 mins walk. It was in the centre of town. Staff are friendly, morning breakfast was of good quality.

    The room was shabby, bits missing off of the bathroom taps, and the toilet overflowed over the bathroom floor whilst we were out.

    1 persone su 1 hanno ritenuto utile tale commento:

  • 2/10 Anonymous (Altro) 

    il  25 agosto 2008

    "poor, I will never go back to this hotel" (107131999)

    central position

    very low in cleaning carpets old and stained late night check in very poor; I asked indication by phone on how to reach the hotel and the man was talking in such a strict slenght that it was impossible to understand; moreover I felt it was not willing to help

  • 7/10 Louise (Gruppo di colleghi di lavoro) 

    da London , GB il  21 agosto 2008

    "The hotel was comfortable and the deal we received very good. We would visit again." (108051337)

    The location was excellent

    The bathroom was quite old but we were aware you are going through referbishment so this is soon to change

  • 6/10 Anonymous (Coppia dello stesso sesso) 

    il  27 giugno 2008

    Location

    Furniture, carpets, TV set badly need renovation.

    1 persone su 1 hanno ritenuto utile tale commento:

  • 8/10 Anonymous (Gruppo di colleghi di lavoro) 

    il  15 agosto 2008

    "Very good would stay there again" (107278974)

    Convienient to centre of town

    I had booked a twin room, when we got ther we had to have 2 single rooms, but for the same price

  • 5/10 Anonymous (Famiglia con bambini piccoli) 

    il  11 agosto 2008

    "not bad except for the above" (108004153)

    staff plesent

    room was not cleaned or bed changed by 3pm had to ask clean towl as was told it may be a while not happy about this

  • 8/10 Doris (Viaggiatore solo per lavoro) 

    da Magherafelt , GB il  9 agosto 2008

    "Always book this hotel if it is available." (108024925)

    Excellent location to train station and city centre. Had a complimentary bottle of wine which was really nice.

  • 7/10 Joanne (Coppia adulta) 

    da Newcastle upon tyne , GB il  14 giugno 2008

    restaurant facilities and food were excellent, room was poor in urgent need of updating the bathroom suite and decor, the bedroom furniture and decor were dated but the new carpet was nice!!!

    1 persone su 1 hanno ritenuto utile tale commento:

  • 7/10 Anonymous (Viaggiatore solo per piacere) 

    il  4 agosto 2008

    Great location, easy to got to from airport

    must be the smallest doubbleroom i've ever seen.

  • 7/10 Anonymous (Gruppo di colleghi di lavoro) 

    il  4 giugno 2008

    "generally the hotel needs a revamp" (97729086)

    ideal position to all city center activities

    2 persone su 2 hanno ritenuto utile tale commento:

  • 6/10 Anonymous (Viaggiatore solo per lavoro) 

    il  3 agosto 2008

    some noisy customers, some rooms have the window facing the opposite side rooms windows, hence lacking privacy, and sometimes room cleaning was done late in the afternoon. I guess that for the price and location, there are some compromises...

  • 7/10 Fergal (Viaggiatore solo per lavoro) 

    da Paisley , GB il  3 agosto 2008

    "Fair." (107193672)

    Location.

    Bathroom needs upgraded. Room faced a wall. General areas are too warm making it extremely uncomfortable.

  • 3/10 (Giovane coppia) 

    da Lisburn , GB il  2 agosto 2008

    "wont be back, even if there is a refit" (107108894)

    central location

    lack of parking room made for one person - not two room was small room was dark with poor lights bathroom was grubby and bath was disgusting looking facilities provided were very dated bed was very poor quality - we could feel every spring in the mattress

  • 7/10 Anonymous (Coppia dello stesso sesso) 

    il  31 luglio 2008

    "Overall I enjyed my stay there" (107120105)

    The hotel was close to where my course was, restraunts and shops. The staff was very helpful especially the restraunt and kitchen staff.

    Single rooms at back overlooking a small courtyard and straight into bedrooms opersite.

  • 8/10 Harry (Coppia adulta) 

    da Blackburn , GB il  9 maggio 2008

    "No problems good value and perfect position in the centre of Birmingham" (97001293)

    Excellent value for the money

    A little small

    2 persone su 2 hanno ritenuto utile tale commento:

  • 9/10 Tam (Coppia adulta) 

    da Stirling , GB il  14 maggio 2008

    "I would be happy to recommend this hotel to others. Ideally situated, staff were very friendly and helpful. Rooms were clean and spacious. I would have no hesitation in staying at this hotel again. Overall value for money." (97235740)

    Rooms were spacious and clean. Staff were very friendly and helpful. Very good location and overall value for money.

    Cleaner knocked once on door and proceeded to walk in.

    1 persone su 1 hanno ritenuto utile tale commento:

  • 7/10 Anonymous (Gruppo di amici adulti) 

    il  2 aprile 2008

    "The bath was grimey and some of the sheets were dirty. The inside of the kettle was nasty, and the bathroom door did not lock. It took a long time to reach the room, and was a bit confusing, but that was to be expected. However, if you looked beyond those things, it was a nice room, in central birmingham, just what we wanted." (97990147)

    It was a nice room, in central birmingham, just what we wanted.

    Bathroom door, kettle, sheets and bath.

    3 persone su 3 hanno ritenuto utile tale commento:

  • 2/10 Catherine (Viaggiatore solo per lavoro) 

    da Clitheroe , GB il  13 giugno 2008

    "A thoroughly depressing experience! Not what one would expect from a city centre hotel." (99097904)

    I can't think of any!

    The hotel was tired and in dire need of modernising and refurbishment. The staff were not rude but needed some training in customer service and how to conduct themselves in a proper manner. The room was appaling! It was dark and dingy. The windows looked out on to an alley and another building but had no nets so I had to keep the curtains closed all the time. The bed was old, the pillows flat. The telephone didn't work so I had to use my mobile to call room sevice which when it came was inedible! The bathroom was old and in need of modernisation. The clean towel was on top of the rubber mat which goes in the bath! On the board in the lobby, the room rate was advertised at £160! I paid £85 which I feel was far too much for accommodation of this poor standard.

  • 4/10 Janine (Gruppo di amici adulti) 

    da Akrotiri , GB il  10 aprile 2008

    "very disappointing accomadation but helpful staff" (97922747)

    Breakfast

    The dangerous shower head that flew off and hot water flooded bathroom, the extrememly dirty heater vent and carpet, no telephone in room and the noisey people in the room next door at 3am in the morning

    1 persone su 1 hanno ritenuto utile tale commento:

  • 7/10 Anonymous (Giovane coppia) 

    il  9 giugno 2008

    "good" (97033593)

    I got what I payed for

    the curtains were falling down

  • 7/10 Dave (Viaggiatore solo per lavoro) 

    da Newport , GB il  6 giugno 2008

    "Reasonable hotel, clkose to stations and main attractions." (97916048)

    Polite and helpful staff

    The hotel looks a little tired and in need of a makeover. Quite dirty in places with a balcony full of cigarette butts

  • 7/10 Duncan (Coppia adulta) 

    da Nottingham , GB il  2 aprile 2008

    "For the purpose of our visit the hotel was perfect. Apart from the rooms seeming a bit old and basic i have no complaints about our stay and would readily book again." (97891056)

    Location and helpfulness of staff

    Decour was a bit tired

    1 persone su 1 hanno ritenuto utile tale commento:

  • 7/10 Patricia (Gruppo di colleghi di lavoro) 

    da Swadlincote , GB il  29 maggio 2008

    "It was adequate for what we needed but I think people should be told about the plug sockets." (97501536)

    The booking was easy and the staff were helpful.

    It was very noisy with alot of banging and slamming noiss all night. The plug siockets needed an adaptor which we were not aware of.

  • 6/10 Anonymous (Gruppo di colleghi di lavoro) 

    il  24 maggio 2008

    "Only when checking out was I informed by your staff, that my credit card details taken at time of booking were stored by the booking company (not your hotel)and that payment was not taken at this time. To my mind I either book a hotel or I don't. I was actually cross about this matter and this matter will effect how and where I book/stay in the future. Details were stored because your staff said when questioned, that if I had not arrived for my stay, payment would have been taken." (97233170)

    The booking process. See comments below and why I have now answered all the questions.

    As it appears I have to answer all questions before submitting I have given negative responses rather than no response.

  • 7/10 Anonymous (Viaggiatore solo per lavoro) 

    il  22 maggio 2008

    "see above" (97818051)

    easy to find, convenient city centre location. polite friendly helpful staff. comfortable bed. double rooms a decent size.

    hotel in the middle of a refurbishment, so rooms and corridors rather tacky. tv channel button dodgy.

  • 4/10 Anonymous (Gruppo di amici adulti) 

    il  14 maggio 2008

    "we booked 3 rooms on line but when we arrived they only had one down but they sorted it out and then gave us a free drink which was fine" (97545063)

    nice size room

    noise as was on main street

  • 4/10 Jane (Coppia adulta) 

    da Bristol , GB il  14 maggio 2008

    "The access was not very good via car. Parking information would have been very helpfull before we got to Birmingham .The overall standard of the hotel was very tired. They did state that they were starting to refurbish. The real positive note was that there was lots of hot water." (97620339)

    The location was very central.

    The accommodation was dated, grubby and in poor working order. The room was small, the matress was old and very uncomfortable.

  • 7/10 Paul (Gruppo di amici adulti) 

    da Harlow , GB il  5 marzo 2008

    "the hotel is clean tidy and right in the city center very close to lots of shops places to eat night life and st andrews football ground" (97209011)

    hassel free and in city center

    the decor

    1 persone su 1 hanno ritenuto utile tale commento:

  • 5/10 Linda (Viaggiatore solo per lavoro) 

    da Market rasen. lincs , GB il  1 marzo 2008

    "i expected more from a three star hotel" (97483547)

    the staff were friendly and efficient

    room was cold and dirty, tv picture was poor, remote did not work, kettle was dodgy, no room service

    1 persone su 1 hanno ritenuto utile tale commento:

  • 6/10 Anonymous (Viaggiatore solo per lavoro) 

    il  22 aprile 2008

    "I had read a number of terrible online reviews of the hotel prior to my stay and was not looking forwards to visiting. Thankfully the hotel was not as bad as I had feared. The general decoration of both corridors and room is shabby and outdated and the bed cover had a hole in it. However the room was clean and the bed sheets were nice and crisp. I was disappointed by the ancient TV and lack of Sky channels. The morning breakfast was OK, nothing special. If I'd paid full price for the stay then I'd have felt ripped off, but the online discounted price was fair enough." (97547122)

    Good central city location

    Poor standard of decoration, ancient TV without any Sky channels, terrible bed and pillows - both were rock hard. Very slow lifts.

  • 8/10 Anonymous (Viaggiatore solo per lavoro) 

    il  22 aprile 2008

    "Actually I passed the hotel without seeing it! I know this sounds a bit stupid,but the entrance was pictured on the internet and I could not see this entrance and somehow failed to see all the banners etc.! I would recommend your hotel, but I would warn about the lifts and the carpet. In fairness it is just that it was stained not that it was dirty." (97724007)

    The location was absolutely terrific; the staff were pleasant; the breakfast was good; the on-line booking process was simple and the price competitive.

    They could not find my booking on arrival; there was an atmosphere of considerable confusion at the check in desk; the lifts are not great; the bedroom carpet was stained.

  • 9/10 Anonymous (Viaggiatore solo per piacere) 

    il  16 aprile 2008

    I liked the spacious room...Facities were very good and the room had a relaxed feel about it. the bed was comfortable and I enjoyed a good night's sleep.

  • 5/10 Sarah (Altro) 

    da Herne bay , GB il  9 aprile 2008

    The location was excellent and convenient.The room was spacious.

    The window was in poor condition and wouldn't close, the wallpaper was peeling off, the radiator was cold despite the fact it was snowing. The bed was like a brick.

  • 5/10 Anonymous (Gruppo di colleghi di lavoro) 

    il  19 luglio 2008

    Lifts are super slow. Dirty Rooms

    0 persone su 1 hanno ritenuto utile tale commento:

  • 6/10 Michael bundgaard (Gruppo di amici adulti) 

    da Randers , DK il  24 aprile 2008

    When we arrived there were no rooms booked for us so we had to wait about 30-40 minutes before the staff had found some empty rooms. We booked twin rooms but had to stay in single rooms and it was a problem for the couples sharing bagage.

    1 persone su 2 hanno ritenuto utile tale commento:

  • 5/10 J a (Viaggiatore solo per piacere) 

    da Halstead , GB il  24 aprile 2008

    "A welcoming smile at reception would have been nice. There was a good selection at breakfast. No shower gel or shampoo was provided. Otherwise the room was adequate for my needs." (97904487)

    Good central position, close to the station.

    1 persone su 2 hanno ritenuto utile tale commento:

  • 3/10 Louise (Coppia adulta) 

    da Morpeth , GB il  7 luglio 2008

    "Not an experience we would like to repeat" (108055110)

    Breakfast good.

    Hotel was dirty and supposedly in the middle of a refurbishment.But where? Lifts did not arrive,Another guest walked into our room having been given the same entry card as ours.Motor from boiler? or air conditioning? going all the time outside our window.

    0 persone su 1 hanno ritenuto utile tale commento:

  • 4/10 John (Gruppo di colleghi di lavoro) 

    da Glos , GB il  22 aprile 2008

    "The Hotel is undergoing a refurb. It needs it" (97134518)

    nothing

    Miserable little room. Poor TV. Inedible breakfast

    1 persone su 2 hanno ritenuto utile tale commento:

  • 5/10 Amy (Gruppo di amici adulti) 

    da Cambridge , GB il  4 luglio 2008

    "Satisfactory" (108021828)

    Room a bit dirty (perhaps old) and too noisy at night as it is too close to the shopping centre. No hot water at night (only hot water available in the morning) Bed squeaky. TV not clear (only has 8 or 9 channels)

    0 persone su 1 hanno ritenuto utile tale commento:

  • 4/10 Anonymous (Giovane coppia) 

    il  24 giugno 2008

    Location.

    Hotel in general disaray - peeling wall paper, discoloured carpets, matresses with springs very noticeable. The location is great and it had real potential, but sadly it was not what we had hoped it would be. I will not be staying there again.

    0 persone su 1 hanno ritenuto utile tale commento:

  • 8/10 Anonymous (Viaggiatore solo per lavoro) 

    il  23 giugno 2008

    "Adequate for a single night. " (97595748)

    Room was clean,comfortable and well-decorated. Breakfast was very good.

    Would have preferred a no-smoking room - wasn't given a choice. Hotel corridors were very bleak - walls appeared to have been stripped but no sign of any decorators about. Evening meal in restaurant was of poor standard.

    0 persone su 1 hanno ritenuto utile tale commento:

  • 5/10 Maggie (Viaggiatore solo per lavoro) 

    da Norwich , GB il  18 aprile 2008

    "No food available on Sunday evening when I arrived, I was very hungry after a 6 hour train journey to get there. As I didn't know the area a pizza was bought in for me but that was all they could offer me. The next day the room service menu was unavailable due to one of the kitchens being closed and I was unable to have the salmon. I was told only a carvery was available, I went down to the restaurant expecting a slice of meat and veg only to be told that the carvery consisted of sweet and sour chicken with stir fried veg, beef casserole, lamb balti and veg lasagne to order, as I was extremely hungry I decided to have the stir fried veg with chicken, when this was served it was infact a chicken casserole which no more resembled stir fried veg or sweet and sour chicken. The cook advised me that although the beef and lamb was cooked it was very chewey as it needed as extra 15-30 minutes cooking to soften it up more, she told us this because she said if we were pre-warned then we couldn't complain afterwards! The food I ate filled a hole but that is all that could be said for it. I was not impressed." (97869579)

    It was adequate

    A stain on the bed cover even though it still had the cleaning ticket on, there was no 3 pin plug to put a hairdryer in, (I do not find the small hairdryers provided powerful enough)

    0 persone su 1 hanno ritenuto utile tale commento:

  • 3/10 Nicole (Famiglia con figli piu' grandi) 

    da Brighton , GB il  2 aprile 2008

    location

    Mirrors in restaurant were dirty. Wine tasted bad. broken light in restaurant. Sloppy service at dinner. Waiting staff were confused and dismissive of complaints. Dirty wall in bar area. Wires hanging out of the wall in bar area. Noisy game in bar area. No music in bar area. Poor layout in bar (not conducive to conversation or socializing). Generally unclean. Stains on carpet. No sky in room. no apple sauce at dinner. Poor quality food. Staff not looking proffessional. No games or anything to keep children amused and happy. Suggest kids corner or something. Our 9 yr old was bored silly!

    0 persone su 1 hanno ritenuto utile tale commento:

  • 3/10 Martin (Giovane coppia) 

    da Gloucester , GB il  2 aprile 2008

    "I would not stay in this hotel again. The breakfast was also very poor. Bread toasted (only just) on one side and untoasted on the other. Yuk" (97830581)

    The receptionist was very helpful

    The food was awful, the room was tatty

    0 persone su 1 hanno ritenuto utile tale commento:

  • 5/10 Anonymous (Coppia adulta) 

    il  30 marzo 2008

    poor bedroom lighting, poor plumbing, old tv, breakfast was not up to the standard as it used to be, old drafty windows, lack of electrical sockets, rooms too small to be called a double room

    0 persone su 1 hanno ritenuto utile tale commento:

  • 4/10 Anonymous (Gruppo di colleghi di lavoro) 

    il  16 marzo 2008

    "If you need an inexpensive hotel in the centre for only 1 or 2 nights then this would suite . Be warned the hotel does have a run down appearance and desperately needs a total makeover. The breakfast was excellent. Can't fully recommend until re furbishment carried out." (97707422)

    Excellent English breakfast

    Very run down appearance. needs to be completely refurbished-this is apparantly going to happen.

    0 persone su 1 hanno ritenuto utile tale commento:

  • 5/10 George (Altro) 

    da Liverpool , GB il  13 marzo 2008

    "My credit card details again - as I've booked through Active Hotels before were NOT passed on to the hotel - as I asked. I was booking this for wot=rk colleagues so this was most inconvenient as although I thought I'd booked it end of story - the hotel didn't have the means to charge the guests on my account - what a mess!" (97973314)

    City center location

    Bit smelly and past its optimum date

    0 persone su 1 hanno ritenuto utile tale commento:

  • 8/10 Grant (Giovane coppia) 

    da Corby , GB il  12 marzo 2008

    "other guests were a bit noisy but didnt bother us 2 much,lifts could b a bit slow,overall it was a good value 4 money stay in the heart of the shops." (97478149)

    clean,well placed 4 the carling acsdemy

    tv reception was terrible.

    0 persone su 1 hanno ritenuto utile tale commento:

  • 3/10 George (Viaggiatore solo per lavoro) 

    da Liverpool , GB il  2 marzo 2008

    "Good location / old sad hotel I booke on behalf of other people supplyin g my credit card detauils to be used for payment. On arrival, guests were then asked for their card for payment. Most frustrating and inconvenient for business guests." (97978550)

    Location

    Smelly and passed sell by date

    0 persone su 1 hanno ritenuto utile tale commento:

Le opinioni espresse sulla pagina sono opinioni personali dei clienti e percio` non necessariamente rappresentano le opinioni di Active Hotels. Il sito Active Reservations o dei nostri Partners. (Sui le rivisioni degli Hotel).

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