Thistle London Heathrow, London

Bath Road, Longford, London, UB7 0EQ
4

Het Thistle London Heathrow is ideaal voor iedereen die op het vliegveld moet zijn. De uitgebreide zakelijke en recreatieve faciliteiten garanderen gemak en com... more

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£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
7/10 Check-in proces
7/10 Uw kamer
6/10 Werkzaamheid van facileiten / voorzieningen
7/10 Rust en reinheid in het hotel
6/10 Functioneren van het personeel
6/10 Algemene indruk
7/10 Algemene prijs/kwaliteitsverhouding
  • 4/10 Mojata ( Solo zakenreiziger) 

    van Liverpool , GB  op  28 augustus 2008

    " bad experience" (107162485)

    did not see any

    Everything advertised in the internet seemed to be false, eg. it says breakfast included, on attending the breakfast room your name not in the list,twin beds advetised only single beds provided, fire alarm with horrible noise goes on 2:30 in the morning,receptionest not polite and not trained properly and many others....

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Judith ( Volwassen paar) 

    van Johannesburg , ZA  op  14 juli 2008

    This hotel is rather shabby.

    5 van de 5 personen vonden deze hotelbeoordeling nuttig:

  • 2/10 Lisa ( Jong paar) 

    van London , GB  op  23 september 2008

    "Overall our stay was pretty disappointing, and our Sunday wasted as we were so tired." (107230064)

    Complaint was delt with well by manager and some money was removed from bill. Room we were moved too looked quite nice, especially in comparison to the previous one.

    We booked a deluxe room. On arrival we checked in and proceeded to the room we were given. It was small and outdated, the walls were scuffed, there was a cracked tile on the bathroom floor and the bath contained a suspicious looking hair. As we had chosen this hotel due to the leisure facilities we decided to go and have a look at the swimming pool. We were informed by reception that this was located across the road in a leisure centre. On arrival at the leisure centre we were informed that the swimming pool was being refurbished and that the hotel was aware of this. On return to the hotel I complained about the quality of the room and the fact that they were advertising the pool facilities. We were told that we had only booked a normal room, although this quickly changed when I mentioned that I had proof that we had booked a deluxe. We were then shown to an alternative room, which was much nicer, however the toilet smelled as if someone had died in it! We got some room spray and accepted the room as we had better things to do than inspect the whole hotel for a suitable room. On returning from our dinner (thankfully eaten at a different hotel) we asked reception if we could have a late check out, but were told that we would have to call down in the morning - thus defeating the object of getting a lie in in the first place. During the night it became very hot in the room so we switched on the air conditioning. It sounded like a 20 litre kettle starting up and we were unable to hear the television over it, let alone sleep. As we had to wake early to call for our late checkout, and due to the heat in our room we got very little sleep.

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  13 augustus 2008

    "Couldn't see much evidence of the refurbishment but a good stay overall. Room far more pleasant than last time and the check-in staff on Friday and housekeeping were excellent! Make sure you put the 'Do Not Disturb' sign on your door every evening to avoid being woken up at an ungodly hour by Housekeeping." (97503121)

    Clean, pleasant room (unlike last time where it smelt of ammonia/urine). Flat screen tv with an excellent selection of channels and they hadn't removed the rubber ducks from the bathroom! Check-in staff extremely friendly and helpful.

    Horribly uncomfortable pillows. Tap difficult to operate in the shower. Dreadful, surly staff in the (overpriced) Oak & Avacado Restaurant. Being woken up by housekeeping at 7am in the morning wanting to clean my room!

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Familie met oudere kinderen) 

    op  22 september 2008

    "WILL NOT COME BACK AGAIN" (107138937)

    CHEAP EXCELLENT ROOM SERVICE

    TOO MUCH NOISE AND SHOUTING DURING THE TIME OF CLEANING THE ROOMS THE TESTING OF FIRE ALARMS AT 1pm WAS UNACCEPTABLE - THE REASON I HAD FOR BOOKING THIS ROOM WAS TO GET SOME REST BEFORE MY NEXT FLIGHT !!!!!!! THIS NEVER HAPPENED

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  31 juli 2008

    "Comfortable services." (97052058)

    Service and restaurant facilities were good.

    Bathroom had cracked paint in the ceiling and mildew on the shower tiles. The toilet was practically unuseable being so close to the wall. The inside of the main door frame and molding were cracked, chipped and needed painting.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Jong paar) 

    op  21 september 2008

    "good would use again" (107151540)

    enjoyed our stay restaurant staff were very cheerful and friendly.

    room to warm

  • 4/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  2 juli 2008

    "Well below expectations, I assume that most of the guests are only staying for 1 or 2 nights on their way to or from their holiday destinations." (97846543)

    Excellent coffee available in the bar. Very convenient for the course that we were attending at the same hotel.

    1st room -smelt strongly of cigarettes, we asked to be moved and we were moved to another room. 2nd room - scalding hot shower, which luckily I ran before getting into the shower!!.. again asked to move and we were assured that we would be moved. This did eventually happen when we reminded the staff later in the day as, we were informed,the message had not been passed on. 3rd room satisfactory and apparently an upgrade. Breakfast taken in the breakfast room on the first floor on the Saturday morning ( We went out for breakfast after the first day). Quality of the food, especially the coffee very poor.Price of the breakfast £14.95. Performance of the staff also very poor. I was informed that 95% of the visitors at the hotel also drink their coffe black and that there had been no previous complaints. This I found hard to believe. Dissapointing when the machine downstairs in the hotel bar makes such good coffee.

    4 van de 4 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Mary ( Solo vakantieganger) 

    van Kipling, sk , CA  op  20 september 2008

    Good service, good food, good transportation to and from airport--and close to airport

    No lift and heavy suitcase! It is the one single factor that will probably stop me from staying again at the Thistle.

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  4 augustus 2008

    "Not bad, considering the low price. but I would not want to stay for more than a couple of days." (107125554)

    Staff and car parking.

    Poor quality of bathroom fittings and a very noisy aircon unit.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Geeta ( Jong paar) 

    van Harrow , GB  op  18 september 2008

    "good" (107288714)

    good hotel

    room service took ages and so did check in and check out.

  • 7/10 Anonymous ( Groep collega's) 

    op  11 juli 2008

    Very nice hotel, nice rooms. Excellent breakfast (included in the rate).

    Pricey food and drink. A little away from the tube. Took a while to get checked in and was given a room with a double bed even though I had asked for a twin room minutes earlier. We had to wait nearly an hour until this was sorted.

    3 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Jong paar) 

    op  9 september 2008

    Clean, tidy, with friendly helpful staff

    Was told only at check-in of a better, cheaper package alternative but that it was too late to change to it anyway.

  • 10/10 Gladys ( Volwassen paar) 

    van London , GB  op  9 september 2008

    Staff friendliness and assistance was excellent and very prompt.

    The hotel is not adequately signposted. Its address is given as on a main road but it is actually on a slip road and the hotel is NOT visible from that above mentioned main road. Our cab driver had to call them twice to clarify how to get there, causing us extra expense as the cab got lost each time.

  • 7/10 Derek ( Volwassen paar) 

    van High wycombe , AU  op  4 september 2008

    "it was ok for one night" (97636932)

    price,location {hopper bus pick up from hotel 4 heathrow terminals}

    paying for overnight parking

  • 8/10 Anonymous ( Jong paar) 

    op  4 september 2008

    "Nice nights stay." (107252473)

    clean neat

  • 3/10 Anonymous ( Jong paar) 

    op  29 juli 2008

    quick service at reeption

    fire alarm went off in middle of night. (no fire) Wake up call to early.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  3 september 2008

    "Ok but looking at alternative hotels near LHR for future use" (107173324)

    Convenient for Heathrow Airport. Some rooms have been refurbished and some have not.

    Most rooms need refurbishment.

  • 7/10 Anonymous ( Volwassen paar) 

    op  3 september 2008

    No lift & very long walk to the dining room

  • 7/10 Janet ( Volwassen paar) 

    van Wheelers hill , AU  op  28 juli 2008

    "The hotel is in an excellent location for overnight stays before heathrow travel. would have been better if we had been able to sleep more comfortably" (97598140)

    close to airport, reasonable price

    room was very hot and stuffy so it was hard to sleep soundly

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Lorraine ( Solo vakantieganger) 

    van Oxon hill, maryland , US  op  27 augustus 2008

    I have stayed with Thistle hotels previously and found it to be a good place to stay. For my needs

    No elevator and no one offered to help with my bag up the stairs except for a fellow traveller. Only bad part of the hotel

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  27 augustus 2008

    "satisfactory for the purpose" (108028259)

    quick and efficient

    poor beer selection and expensive.

  • 10/10 Marilyn ( Solo vakantieganger) 

    van Vancouver bc v5n1c4 , CA  op  25 augustus 2008

    "driver of the Hoppa Bus (direct bus from Heathrow) was very polite and informative. Checking in was very efficient. I wouldn't hesitate to recommend this hotel to someone. Good value for money." (107279448)

    good value for the money

    dirty toilet in the room

  • 3/10 Dawn ( Vriendengroep - volwassenen) 

    van Sutton coldfield , GB  op  24 augustus 2008

    "Very poor" (107172979)

    Bar area was tidy.

    Check in/out only 1 staff member dealing with clients, others were talking. Rules on bathroom wall do not work - our bathroom door didn't shut, paint on the ceiling was flaking - not hygenic Generally room had a damp feel to it.

  • 2/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  3 juni 2008

    "Will never book at this hotel again. Poor customer management with only 1 member of staff able to process the booking. It ruined my family weekend break." (97848445)

    None

    Computer system was apparently down thereby unable to check us in. We were referred to another hotel and didn't get to our rooms until 1.30am in the morning. At the referred hotel they said breakfast was not included when it clearly was for one room. I had written confirmation. Clearly the the staff at the Thistle had not faxed over the correct information. We went without breakfast despite having paid for it. The staff did not adequately explain what was going on and there were several people waiting over an hour for the computer system to be working again. Basically they had over booked and no rooms were available despite receiving confirmation. A swipe of my card for £200 was taken without clearly explaining the purpose even though everything had already been paid for. And why £200??

    4 van de 4 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 James ( Solo vakantieganger) 

    van Mansfield , GB  op  21 augustus 2008

    "excellent overnight stay adjacent to terminal 5 would use this hotel again" (107121541)

    friendly and helpfull staff

  • 8/10 Anonymous ( Volwassen paar) 

    op  22 juni 2008

    "HAPPY WITH EVERYTHING" (97056977)

    HANDY TO HEATHROW.

    HAD TO PAY FOR A BUS TO THE AIRPORT AND NO BREAKFAST WAS INCLUDED IN THE ROOM PRICE

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  11 augustus 2008

    Easy access to airport

  • 4/10 Anonymous ( Solo zakenreiziger) 

    op  11 augustus 2008

    "Adequate for money paid." (107282372)

    No Air Con in room Noisy with air transit arrivals late/early morning Expensive car parking

  • 9/10 Stephen ( Volwassen paar) 

    van Clacton-on-sea , GB  op  9 augustus 2008

    "accommodation fine.the White Horse up the road A1 for food and refreshments." (107107676)

    proximity to heathrow.very reasonable costwise.excellent breakfast.

    overnight car parking cost/drinks in bar costly.

  • 8/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  18 juni 2008

    "Pleasant and helpful staff. " (97236228)

    Excellent breakfast. Complimentary newspaper and several magazines.

    Toilet cover did not stay up! When sitting on the toilet, the cover was leaning against your back! Peeling paint on bathroom ceiling.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Jong paar) 

    op  6 juni 2008

    "Pleasent enough stay. Wouldn't stay there any longer than one night though because of the size of the bedrooms. The food is good, though a little expensive. The bar prices are acceptable given that we were staying in a hotel" (97200457)

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Jong paar) 

    op  4 augustus 2008

    "Great value for money great location. Just dont be in need of a shower." (107251989)

    Bathroom was so musty we wouldnt even shower

  • 8/10 Anonymous ( Volwassen paar) 

    op  30 juli 2008

    The hotel rooms were clean and comfortable. The restaurant was very good.

    We felt the breakfast was overpriced and did not have it in the hotel on our second stay

  • 8/10 Anonymous ( Volwassen paar) 

    op  28 juli 2008

    "The hotel suited our needs for the overnight stay." (97845690)

    Made to feel very welcome. Staff very helpful and accommodating.

    Found the cost of eating in rather expensive.

  • 7/10 Neil ( Solo zakenreiziger) 

    van Isle of wight , GB  op  10 juni 2008

    "Poor, due to the above incident" (97406027)

    Complimentary use of local gymnasium

    Approximatly an hour or so after I checked out I began to itch all over. I was flying from Heathrow and went to the toilets to see what was the cause and discovered around 26 bite marks on my body. I have been bitten like this before and knew that the bites are caused by bed bugs. the bites are extremly itchy and caused me discomfort and poor sleep during my business trip to Switzerland.

    11 van de 11 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Volwassen paar) 

    op  29 mei 2008

    "ROOM: The room smelt badly of 'ingrained' cigarette smoke even though it was marked 'No Smoking' and is now almost a year since the smoking ban in hotels. The room probably needs redecorating to remove the old smell. PARKING: Parking was not good. We eventually parked in car park (B) (there were lots of spaces) but were 'reprimanded' by the check-in staff - who told us it was for staff only. They were talking about our car being clamped - but the car park was not marked in any way as being for staff. Eventually they seemed to understand our problem and said we could park there overnight.The security speaker system at the car park entrance didn't work properly so we couldn't get information without walking into the hotel - 5 times! The reception staff were not very helpful initially and clearly have had to deal with many complaints about parking previously." (97525619)

    Excellent breakfast! Clean bedding. Good TV.

    Car-parking was horrendous. The room smelt strongly of stale cigarette smoke.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 3/10 Hasnain ( Familie met oudere kinderen) 

    van Watford , GB  op  27 juli 2008

    "Very diappointing to stay in a hotel on our 11th Anniversary" (107109836)

    The breakfast was good

    The door didn't lock Had to wait for someone to attend till 1:30am Nop remote in the room It never came even after requesting it. telephone sytem didnt work.

  • 8/10 Kate ( Solo vakantieganger) 

    van Letchworth garden city , GB  op  2 juni 2008

    No lift

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Familie met jonge kinderen) 

    op  14 juli 2008

    "good, would stay again have stayed at the same hotel before. overall happy with stay." (108055702)

    staff, hotel appearance, breakfast

    room needed updating as paint work coming off walls and air conditioning not working very the room was very muggy and I had to complain about it.

  • 8/10 Anonymous ( Volwassen paar) 

    op  28 mei 2008

    "Good value for money as obtained booking with a very good discount." (97010998)

    Adequat sized room with good provision of facilities. Good quality furnishings and bedding and everything clean. Excellent breakfast.

    Long queues to check in with only one member of staff on the desk while other staff members were "around". Unable to open room window and air conditioner took ages to cool down room temperature!

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 3/10 Bharminder ( Jong paar) 

    van Witham , GB  op  25 juni 2008

    I was not advised whilst booking, PARKING CHARGES APPLY! I think its a rip-off, paying to stay at a hotel and having to pay for parking at the same hotel

  • 8/10 Anonymous ( Volwassen paar) 

    op  20 juni 2008

    Very clean hotel and good size room with tea and coffee making facilities. Near Terminus 5 at Heathrow Airport (8 minutes) and frequent airport bus drop off facility.

    Price of breakfast

  • 8/10 Helen ( Jong paar) 

    van Walton on thames , GB  op  17 juni 2008

    "Rooms Clean and tidy, staff very helpfull lovely breakfast. Plenty of car parking spaces. " (97703842)

  • 10/10 Rosaleen ( Volwassen paar) 

    van Ballybay , IE  op  17 juni 2008

    "a Hotel we would recommend and use again" (97784092)

    although meal (room service) was delayed at first the kitchen manager ensured our meal was sent quickly once he knew we hand't been served. He also sent a complimentrary bottle of wine. Very nice and much appreciated. Thank you

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  10 juni 2008

    "Very good" (99768788)

    Reduced price on the late deals makes exelent value

  • 5/10 Neil ( Solo zakenreiziger) 

    van Karrinyup , AU  op  5 juni 2008

    "Dissapointing" (97763848)

    The roof didn't leak. Front office staff were helpful and polite.

    Grubby hotel and room. Only alternative food nearby is McDonalds, a service station and a cafe above a gymnasium. Hotel food fairly average and expensive for what it is.

  • 4/10 Anonymous ( Volwassen paar) 

    op  30 mei 2008

    "disappointing" (97053380)

    close to airport

    reception staff perfunctory room tiny and inaccessible no lift to get to 1st floor no staff assitance with luggage no iron available

  • 8/10 Andrew ( Jong paar) 

    van Glasgow , GB  op  28 mei 2008

    "Good grub/long walks" (97426572)

    Good breakfast (what staying in a hotel is all about)

    Have to walk too far for breakfast. Suggest moving the breakfast room closer to the reception. This means guests are more likely to pertake in the breakfasting event while waiting on shuttle bus to the airport, rather than bypassing it in favour of the inferior option in the terminal. Bit of a long walk to the room as well - suggest investing in those electronic people mover things security guards use in some shopping malls, to quicken the room-finding and breakfasting experiences for all.

  • 8/10 Helen ( Jong paar) 

    van Chelmsford , GB  op  28 mei 2008

    "the service by staff was faultless, however there were no lifts, we were lucky enough to manage to find a car parking space after three rounds of going through the car parks, the decor in our room was very old fashioned, could have done with some modernising. the lack of lifts needs to be made clear at booking." (97616369)

    the decor was lovely, however we had to come through the fire exit to the reception

    the way we had to enter the building, no parking, it was full so we had to park on a grass verge. the price of a meal in the hotel was extortionate

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